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Thread: Lost access to my account

  1. #1

    Lost access to my account

    Please help me get access to my account server 343

  2. #2
    If your account has been linked to Facebook or Google Play(Apple Game centre in iOS), you can restore your old account in the following ways:
    1. Create a new account;
    2. Go to Setting->Account->Swtich Account;
    3. Select Facebook or Google Play that your previous account has been linked to;
    If you don't link your account to Facebook or Google Play(Apple Game Centre), please do as follows:
    1. Send us screenshots of invoice if you ever bought items in Envoy;
    2. Create another new account on the same server;
    3. Connect the new account to Facebook or Google Play (Apple Game Centre on iOS)
    4. After we check it, you can log in with your old account automatically.

    Thank you!

    If you don't solve this problem, feel free to contact us on Facebook Message.

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