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Thread: Lost account access

  1. #1

    Lost account access

    Hi there
    I have lost access to my account - I was trying to link it and it think it deleted it as it was then opening as an alternate account I had before.
    I have contacted CS via a ticket and via email and they asked for information which I have provided, but they have not come back to me since.
    How do I gain access again please?
    Thank you.

  2. #2
    My dear player. If your account has been linked to Facebook or Google Play(Apple Game centre in iOS), you can restore your old account in the following ways:

    1. Create a new account;
    2. Go to Setting->Account->Swtich Account;
    3. Select Facebook or Google Play that your previous account has been linked to;

    If you don't link your account to Facebook or Google Play(Apple Game Centre), please do as follows:


    1. Send us screenshots of invoice if you ever bought items in Envoy;
    2. Create another new account on the same server;
    3. Connect the new account to Facebook or Google Play (Apple Game Centre on iOS)
    4. After we check it, you can log in with your old account automatically.

    Thank you!

    If you don't solve this problem, feel free to contact us on Facebook Message.

  3. #3
    Thank you.
    The original account was not linked.
    The old account ID is 63200606 (CookieGal)
    The new account ID is 63835779 (LostCookie) - linked to Apple ID (I can't link to Facebook as I have an ALT account connected that I am happy to lose)
    Server 406
    IMG_5157.jpg

  4. #4
    I managed to get this resolved through contacting via Facebook

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