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Thread: New phone

  1. #1

    New phone

    My old phone with the game installed on it broke and I had to get a new one. I'd like to access my old account as I have invested time and money into it. I set up the new account on the same server as I read I was supposed to do. Both my old account info and the new account info are below.

    Old account:
    User ID-58401126
    Name- Lividin2020
    Server-603

    New account:
    User ID-62204078
    Name- monarch 62204078
    Server- 603

    Let me know if you need anything else.

    Thanks

  2. #2
    My dear player. If your account has been linked Facebook or Google Play(Apple Game centre in iOS), you can restore your old account in the following ways:

    1. Create a new account;
    2. Go to Setting->Account->Swtich Account;
    3. Select Facebook or Google Play that your previous account has been linked to;

    If you don't link your account to Facebook or Google Play(Apple Game Centre), please do as follows:


    1. Send us screenshots of invoice if you ever bought items in Envoy;
    2. Create another new account on the same server;
    3. Connect the new account to Facebook or Google Play (Apple Game Centre on iOS)
    4. After we check it, you can log in with your old account automatically.

    Thank you!

  3. #3
    I never did link my old account to Google. THe new one is linked and on the same server as my old one.

    I have attached all of the documenst you requested. Let me know if you need anything else.

    Thanks,
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