Research lost during SvS lock-up

[RePeteAgain]

I was just trying to finish the Lv20 Blacksmith research that I started earlier this evening (22 Nov). As I was trying to use speedups to finish this research, the app. temporarily locked-up due to SvS lag. When the game started responding again, the research had been reset back to Lv19.

I started the Lv20 Blacksmith research shortly after finishing the Lv19 Blacksmith research. The gem/time/gold required were 20,084 gem, 14d 07:42:39 time, and 3,536,000 gold.

When I started this research, I applied 13d 08:00 of speedups to reduce time to completion to less than 24 hours.

At the time the research reset back to Lv19, there was 16:52 (16hr 52min) of time remaining.

Please replace the (312) 1 Hour Speedups and 3,536,000 gold that was lost.

Monarch ID: 12320104
Alliance: [SoW]
DukeofNukem
Server 25

[James0222]

I was just trying to finish the Lv20 Blacksmith research that I started earlier this evening (22 Nov). As I was trying to use speedups to finish this research, the app. temporarily locked-up due to SvS lag. When the game started responding again, the research had been reset back to Lv19.

I started the Lv20 Blacksmith research shortly after finishing the Lv19 Blacksmith research. The gem/time/gold required were 20,084 gem, 14d 07:42:39 time, and 3,536,000 gold.

When I started this research, I applied 13d 08:00 of speedups to reduce time to completion to less than 24 hours.

At the time the research reset back to Lv19, there was 16:52 (16hr 52min) of time remaining.

Please replace the (312) 1 Hour Speedups and 3,536,000 gold that was lost.

Monarch ID: 12320104
Alliance: [SoW]
DukeofNukem
Server 25

Dear Liege
I don't see any 20,084 gems or 3536000 gold deduction. Please tell us how much gems and gold you had so that we could locate the instance. Thanks.

Best Regards
James

[RePeteAgain]

I did not use gem. I used (312) HOURS of speedups immediately after starting the Lv20 Blacksmith research to reduce the "Time remaining" from 14d 07:42:49, to approximately 23:41:10 "Time remaining", since SvS had started.

I opened (44) 100k Gold boxes (44M gold) just before starting the research. I used 3,536,000 gold to start the research, then immediately used the (312) hours of speedups.

I was signed the Scholar title on 2017-11-22 at 18:53:49. I started the research around 19:20:×× on 2017-11-22. I checked the research approximately three hours later at 22:21 and I believe that I had received 18 of 30 Help Requests at that time.

When I checked again about 02:10, the research had 30 of 30 Help Requests and 16:52:×× Time remaining. It was when I tried to finish the research using additional speedups, that the app. froze and when it started again, the research had been cleared.

[James0222]

Dear Liege
The log shows that you used around 181 hours of research speedups on around 22nd. But I don't see any 3536000 gold deduction between Nov.10th to 25th. Thanks.

Best Regards
James


201 2017-11-23 08:25:44 12320104 25 - Production-25 cevonymob_web53 ConsumeItem consumeItem 1 Hour Speedup for Researching (38) 320 148
202 2017-11-23 08:25:33 12320104 25 - Production-25 cevonymob_web53 ConsumeItem consumeItem 3 Hour Speedup for Researching (1598) 3 2

177 2017-11-23 10:25:01 12320104 25 - Production-25 cevonymob_web53 ConsumeItem consumeItem 30 Minute Speedup for Researching (1620) 256 250
178 2017-11-23 10:24:51 12320104 25 - Production-25 cevonymob_web53 ConsumeItem consumeItem 5 Minute Speedup for Researching (37) 709 700
179 2017-11-23 10:24:40 12320104 25 - Production-25 cevonymob_web53 ConsumeItem consumeItem 10 Minute Speedup for Researching (1644) 609 600
180 2017-11-23 10:24:29 12320104 25 - Production-25 cevonymob_web53 ConsumeItem consumeItem 15 Minute Speedup for Researching (1608) 321 320

[RePeteAgain]

LOOK ON NOVEMBER 22ND !

The logs you posted above are from NOVEMBER 23RD.

And did you look to see when the (44) 100k Gold boxes were claimed ?

[RePeteAgain]

Why are you posting information for research I did AFTER NOVEMBER 22ND ???

Why are you posting information for research I DID AFTER THE Lv20 BLACKSMITH RESEARCH ???

The information you have posted is for 6 TO 8 HOURS AFTER THE RESEARCH WAS CLEARED.

LOOK ON NOVEMBER 22ND.

NOT NOVEMBER 23RD.

The server logs you have posted above ARE FROM NOVEMBER 23RD.

The server logs you have posted above ARE AFTER THE RESEARCH WAS CLEARED BY THE SVS LAG/LOCK-UP.

Additionally, you failed to include the generic speedups that can be used on construction, healing, troop training - as well as research - that were used.

[James0222]

Dear Liege
Here's your coins log from 20th to 24th. I don't see 3M coins deduction for any search.

Best Regards
James


1 2017-11-24 12:01:18 12320104 25 - Production-25 cevonymob_web53 - reapResource 5848331 6019091 170760
2 2017-11-24 12:00:56 12320104 25 - Production-25 cevonymob_web53 - upgradeTech 6124331 5848331 -276000
3 2017-11-24 11:39:59 12320104 25 - Production-25 cevonymob_web53 - OnTaxes 5670731 6124331 453600
4 2017-11-24 11:27:24 12320104 25 - Production-25 cevonymob_web53 - refreshPatrol 5680731 5670731 -10000
5 2017-11-23 15:50:15 12320104 25 - Production-25 cevonymob_web53 - getActivityTaskReward 5025981 5156931 130950
6 2017-11-23 15:16:17 12320104 25 - Production-25 cevonymob_web53 - cancelTech 3257981 5025981 1768000
7 2017-11-23 15:04:17 12320104 25 - Production-25 cevonymob_web53 - OnTaxes 2804381 3257981 453600
8 2017-11-22 11:15:33 12320104 25 - Production-25 cevonymob_web53 - reapResource 4033833 4070242 36409
9 2017-11-22 08:34:51 12320104 25 - Production-25 cevonymob_web53 - reapResource 4026518 4033833 7315
10 2017-11-22 07:46:37 12320104 25 - Production-25 cevonymob_web49 - reapResource 3921486 4026518 105032
11 2017-11-22 00:17:38 12320104 25 - Production-25 cevonymob_web49 - reapResource 3913132 3921486 8354
12 2017-11-21 23:19:43 12320104 25 - Production-25 cevonymob_web49 - reapResource 3841399 3913132 71733
13 2017-11-21 18:10:17 12320104 25 - Production-25 cevonymob_web49 - reapResource 3673639 3841399 167760
14 2017-11-21 10:53:44 12320104 25 - Production-25 cevonymob_web49 - OnTaxes 2565289 3018889 453600
15 2017-11-21 10:45:22 12320104 25 - Production-25 cevonymob_web49 - upgradeTech 2786289 2565289 -221000
16 2017-11-20 21:28:12 12320104 25 - Production-25 cevonymob_web49 - forgeItem upstar 641 6786289 2786289 -4000000
17 2017-11-20 20:41:23 12320104 25 - Production-25 cevonymob_web49 ConsumeItem consumeItem item_id:1012 Item:[100K Gold] 2786289 6786289 4000000
18 2017-11-20 20:29:07 12320104 25 - Production-25 cevonymob_web49 - reapResource 2644130 2786289 142159

[James0222]

Dear Liege
Maybe you could tell us how much resource you used to upgrade the Tech so that we could check again. I guess that you didn't had enough gold and the connection was not good. And when the server tried to sync the game client and server, it failed to sync and had to disconnect your game. Thanks.

Best Regards
James

[RePeteAgain]

That's amazing - NONE of your server times are synchronized. No wonder the app. has all the problems with game-lag, game-lockup, and server crashing.

First, you need to pull the log for speedups between log entry #180 (2017-11-23 at 10:24:29) and log entry #201 (2017-11-23 at 08:25:44) and after log entry #202 (2017-11-23 08:25:33).

I routinely use the universal speedups (5 minute speedup, 10 minute speedup, 15 minute speedup, etc.) in combination with task-specific speedups (1 hour speedup for construction, crafting, healing, researching, training and trap building, etc.) to reduce completion times. That's where you will find the additional approximately 140 hours of speedups I used.

Gold at the time I started the Lv20 Blacksmith research was 6.8M and 3.3M after the speedups had been applied to the research.

Your activity log shows the research having been cancelled on log entry #6. I did NOT cancel that research:

6 2017-11-23 15:16:17 12320104 25 - Production-25 cevonymob_web53 - cancelTech 3257981 5025981 1768000

That entry shows that 1/2 the gold resources were returned. 3,536,000 ÷ 2 = 1768000.

Since your app. had locked-up due to SvS game-lag, I would have not seen that one-half (1/2) the gold had been returned.

So, at this point it looks like 1,768,000 gold and 320+ hours of speedups were *not* returned to my account, and I lost at least 7 additional hours of time that had been completed at the time the app. locked-up due to SvS game-lag.

Considering that the research would have been completed on the 23 November, and that I have lost FOUR additional days of research time already waiting for this server error to be corrected, 1.8M Gold and 440 hours of research should be returned to my Items inventory.

[Gahosta]

Good luck. I've been trying to get issues resolved going back over 2 months on some of them. Lost Research and construction, gems and hammers when they took game offline in October.

[RePeteAgain]

Hey Gahosta,
Just go back and read some of my other threads here.

They better hope and pray that no one actually ever follows thru and files a Class Action Lawsuit against their CA offices.

[James0222]

That's amazing - NONE of your server times are synchronized. No wonder the app. has all the problems with game-lag, game-lockup, and server crashing.

First, you need to pull the log for speedups between log entry #180 (2017-11-23 at 10:24:29) and log entry #201 (2017-11-23 at 08:25:44) and after log entry #202 (2017-11-23 08:25:33).

I routinely use the universal speedups (5 minute speedup, 10 minute speedup, 15 minute speedup, etc.) in combination with task-specific speedups (1 hour speedup for construction, crafting, healing, researching, training and trap building, etc.) to reduce completion times. That's where you will find the additional approximately 140 hours of speedups I used.

Gold at the time I started the Lv20 Blacksmith research was 6.8M and 3.3M after the speedups had been applied to the research.

Your activity log shows the research having been cancelled on log entry #6. I did NOT cancel that research:

6 2017-11-23 15:16:17 12320104 25 - Production-25 cevonymob_web53 - cancelTech 3257981 5025981 1768000

That entry shows that 1/2 the gold resources were returned. 3,536,000 ÷ 2 = 1768000.

Since your app. had locked-up due to SvS game-lag, I would have not seen that one-half (1/2) the gold had been returned.

So, at this point it looks like 1,768,000 gold and 320+ hours of speedups were *not* returned to my account, and I lost at least 7 additional hours of time that had been completed at the time the app. locked-up due to SvS game-lag.

Considering that the research would have been completed on the 23 November, and that I have lost FOUR additional days of research time already waiting for this server error to be corrected, 1.8M Gold and 440 hours of research should be returned to my Items inventory.

Dear Liege
The log is in PDT time. So it's a bit dizzy to read. On 23rd we only see that 5min, 10min and 60min speedup were used which equal to 14 hours of general speedup. If you ever used other general speedups, please tell us which ones they were so that we could extend the time span and have a further check.
We will refund 181 hours of research speedup. 14 hours of general speedup and 180M gold first. Thanks.

Best Regards
James


369 2017-11-23 10:25:48 12320104 25 - Production-25 cevonymob_web53 ConsumeItem consumeItem 5 Minute Speed Up (949) 32608 32595
370 2017-11-23 10:25:38 12320104 25 - Production-25 cevonymob_web53 ConsumeItem consumeItem 10 Minute Speed Up (950) 16670 16640
371 2017-11-23 10:25:22 12320104 25 - Production-25 cevonymob_web53 ConsumeItem consumeItem 60 Minute Speed Up (951) 5728 5720

[RePeteAgain]

Correct me if I'm wrong, but do the times for your event logs above, record as a count-down clock (time remaining to next server day) instead of a typical event clock (time elapsed since start of current server day) ?

[James0222]

Correct me if I'm wrong, but do the times for your event logs above, record as a count-down clock (time remaining to next server day) instead of a typical event clock (time elapsed since start of current server day) ?

Dear Liege
The clock are in real world time. Not a count down. Thanks.

Best Regards
James