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Thread: Small Token

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  1. #1

    Small Token

    James, Customer Support sent a small amount to me today, but it was barely enough rss to heal my wounded troops from the latest issue where I was attacked while my screen showed a bubble. It didn't cover any troops killed, wall damage from recently completed Wall24, or losses suffered waiting on customer support, much less any of the issues from the last 2 months. But it was a start. I have sent them a response thanking them for what was sent, but also reintegrating my belief that the amount I requested previously is the amount I consider fair for the different issues, the losses suffered, and the frustration of this dragging on for over 2 months. Could you please see that this is settled once and for all, instead of being drug out any longer? Thanks, Gahosta

    Gahosta
    #16274259
    Server 61
    Alliance NGK

  2. #2
    Dear Liege
    Please tell us the approximate date to check. And were you got attacked or the building/update got canceled because of a glitch please? Thanks.

    Best Regards
    James

  3. #3
    James, the issue with losing power when I attacked monsters was first reported on Sept. 14 and lasted about a week.
    The issue with the bad connection was first reported on October 10.
    It continued and on October 15 I reported game appeared to have been rolled back. Over 20K gems missing, Keep 24 rolled back to 23, Academy 22 rolled back to 21, Typography 19 rolled back to 18, hammers missing.
    Same day I reiterated I had been losing stamina due to losing connection as I joined rallies. I would join, game would reset due to connection and I'd have to rejoin rally. I knew I was losing stamina because I would have to add more to my monarch. I had the same issue with construction, etc where connection was spotty and I would use speedups to finish something, lose connection, come back and it was undone.
    On October 19, I reported I had been attacked due to the time being changed on my bubble expiration by Evony to 2 a.m. my time and being unable to get on earlier that evening before I went to sleep. Lost over 400k trooops and millions of RSS if I remember correctly. Also lost blue sub.
    On October 22 I reported ongoing connection issues and other glitches such as the game asking for 10 times the amount required to cultivate with gold in gems to cultivate. It was 8500 gold to cultivate general and game wanted 85000 gems to cultivate 10 times.
    Requested many, many times for these issues to be corrected. Many promises made but no action taken. Due to these issues and the attack over this past weekend, I have missed out on hundreds, if not thousands, of rallies. I've missed events, monarch competitions, etc. because I was waiting on resolution by Evony that never came. My losses were compounded and my progress delayed by having to gain and use RSS and other game items just to get back to where I had been previously. This has been extremely frustrating. I've put countless hours into trying to get resolution.
    The latest issue to date, was me being attacked in November 17 while my screen showed I still had a bubble. I sent ss of this to both you and support of my screen still showing bubbleafter the attack. You can tell by power drop. I also sent ss of time battle report.
    As Evony kindly sees fit to compensate us for minor inconveniences, I feel the things I asked for based on my losses and over 2 months of major issues is completely fair. Thanks, Gahosta #16274259. Server 61

  4. #4
    James, it is evident that your actions have gotten things moving. I want to say thank you very much. If it is possible, I would really like for this to be resolved before SVS starts tomorrow night so I can get back to playing my game and contributing to my alliance. Thanks again, Gahosta

  5. #5
    Dear Liege
    Please create separate threads for each occasion. I checked your troops loss from September 9th to 16th. And we don't see any Monster attack or battle.

    And I don't see any big gem deduction from October 10th to 20th that is over 5K or 10K. Thanks.

    Best Regards
    James

  6. #6
    Quote Originally Posted by James0222 View Post
    Dear Liege
    Please create separate threads for each occasion. I checked your troops loss from September 9th to 16th. And we don't see any Monster attack or battle.

    And I don't see any big gem deduction from October 10th to 20th that is over 5K or 10K. Thanks.

    Best Regards
    James
    James, For the week of 9/18 I ranked 7th overall for the week in the monarch competition and you are telling me you see no monster attacks or battles? Something is definitely wrong there.
    I said nothing about troop loss at that time. I said power loss every time I attacked monsters. The troop loss was on October 18 or actually very early a.m. October 19.
    Rollback of construction and research isn't even addressed.
    As far as gems lost, I don't know what to tell you. I had them, the next day they are gone. This isn't something I've imagined. This has been going on for over 2 months. Are you saying I've put all this time and frustration into something that didn't happen? I have better things to do and don't appreciate any insinuation to the contrary. I don't know what is going on with the system. If it was running smoithly and operating as it shoud, I wouldn't be contacting you. Please advise where we go from here. Thanks, Gahosta.

  7. #7
    Dear Liege
    I don't see any troops loss log on around 14th. And I cannot see history ranking, or we don't even log this data. So it cannot be checked by now.

    And below is the gems log from 17th to 21th. You did not have over 6000 gems during that time.

    7 2017-10-20 11:38:28 16274259 61 - Production-61 cevonymob_web55 ConsumeItem consumeItem item_id:23 Item:[50 Gems] 172 322 150
    18 2017-10-19 21:31:46 16274259 61 - Production-61 cevonymob_web55 - refresh black market 222 172 -50
    19 2017-10-19 21:30:31 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 422 222 -200
    20 2017-10-19 21:30:29 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 522 422 -100
    21 2017-10-19 21:30:28 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 572 522 -50
    22 2017-10-19 21:30:27 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 597 572 -25
    23 2017-10-19 16:03:13 16274259 61 - Production-61 cevonymob_web55 - outfire 647 597 -50
    24 2017-10-19 11:31:02 16274259 61 - Production-61 cevonymob_web55 - sendPlainMail.title={\\\"type\\\":\\\"system_mail_ title29\\\"} 17 647 630
    25 2017-10-19 11:05:11 16274259 61 - Production-61 cevonymob_web55 - refresh black market 67 17 -50
    26 2017-10-19 11:04:54 16274259 61 - Production-61 cevonymob_web55 - refresh black market 117 67 -50
    27 2017-10-19 11:04:25 16274259 61 - Production-61 cevonymob_web55 - refresh black market 167 117 -50
    28 2017-10-19 11:04:19 16274259 61 - Production-61 cevonymob_web55 - refresh black market 217 167 -50
    29 2017-10-19 09:52:15 16274259 61 - Production-61 cevonymob_web19 - rewardDailyTask(2) finish all 117 217 100
    30 2017-10-19 07:18:04 16274259 61 - Production-61 cevonymob_web55 - hero_baptize 153 117 -36
    31 2017-10-19 07:17:05 16274259 61 - Production-61 cevonymob_web55 - refresh black market 203 153 -50
    32 2017-10-19 07:17:00 16274259 61 - Production-61 cevonymob_web55 - refresh black market 253 203 -50
    33 2017-10-18 20:23:52 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 833 253 -580
    34 2017-10-18 20:22:02 16274259 61 - Production-61 cevonymob_web55 ConsumeItem consumeItem item_id:966 Item:[500 Gems] 333 833 500
    35 2017-10-18 20:21:59 16274259 61 - Production-61 cevonymob_web55 ConsumeItem consumeItem item_id:965 Item:[200 Gems] 133 333 200
    36 2017-10-18 20:21:57 16274259 61 - Production-61 cevonymob_web55 ConsumeItem consumeItem item_id:24 Item:[100 Gems] 33 133 100
    37 2017-10-18 15:10:16 16274259 61 - Production-61 cevonymob_web55 - refresh black market 83 33 -50
    38 2017-10-18 15:10:05 16274259 61 - Production-61 cevonymob_web55 - refresh black market 133 83 -50
    39 2017-10-18 15:09:46 16274259 61 - Production-61 cevonymob_web55 - refresh black market 183 133 -50
    40 2017-10-18 15:09:28 16274259 61 - Production-61 cevonymob_web55 - refresh black market 233 183 -50
    41 2017-10-18 15:09:21 16274259 61 - Production-61 cevonymob_web55 - refresh black market 283 233 -50
    42 2017-10-18 15:09:10 16274259 61 - Production-61 cevonymob_web55 - refresh black market 333 283 -50
    43 2017-10-18 15:09:04 16274259 61 - Production-61 cevonymob_web55 - refresh black market 383 333 -50
    44 2017-10-18 15:08:59 16274259 61 - Production-61 cevonymob_web55 - refresh black market 433 383 -50
    45 2017-10-18 15:08:56 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 653 433 -220
    46 2017-10-18 15:08:40 16274259 61 - Production-61 cevonymob_web55 - refresh black market 703 653 -50
    47 2017-10-18 15:07:53 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 903 703 -200
    48 2017-10-18 15:07:50 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 1003 903 -100
    49 2017-10-18 15:07:46 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 1053 1003 -50
    50 2017-10-18 15:07:44 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 1078 1053 -25
    51 2017-10-18 15:02:44 16274259 61 - Production-61 cevonymob_web55 - refresh black market 1128 1078 -50
    52 2017-10-18 15:02:32 16274259 61 - Production-61 cevonymob_web55 - refresh black market 1178 1128 -50
    53 2017-10-18 15:02:18 16274259 61 - Production-61 cevonymob_web55 - refresh black market 1228 1178 -50
    54 2017-10-17 22:12:55 16274259 61 - Production-61 cevonymob_web55 - refresh black market 78 28 -50
    55 2017-10-17 22:12:35 16274259 61 - Production-61 cevonymob_web55 - refresh black market 128 78 -50
    56 2017-10-17 22:12:25 16274259 61 - Production-61 cevonymob_web55 - refresh black market 178 128 -50
    57 2017-10-17 22:03:17 16274259 61 - Production-61 cevonymob_web3 - rewardDailyTask(2) finish all 78 178 100
    58 2017-10-17 19:38:33 16274259 61 - Production-61 cevonymob_web55 - refresh black market 128 78 -50
    59 2017-10-17 19:38:26 16274259 61 - Production-61 cevonymob_web55 - refresh black market 178 128 -50
    60 2017-10-17 19:38:20 16274259 61 - Production-61 cevonymob_web55 - refresh black market 228 178 -50
    61 2017-10-17 19:38:14 16274259 61 - Production-61 cevonymob_web55 - refresh black market 278 228 -50
    62 2017-10-17 19:38:06 16274259 61 - Production-61 cevonymob_web55 - refresh black market 328 278 -50
    63 2017-10-17 19:37:56 16274259 61 - Production-61 cevonymob_web55 - refresh black market 378 328 -50
    64 2017-10-17 19:37:46 16274259 61 - Production-61 cevonymob_web55 - refresh black market 428 378 -50
    65 2017-10-17 19:37:38 16274259 61 - Production-61 cevonymob_web55 - refresh black market 478 428 -50
    66 2017-10-17 19:37:05 16274259 61 - Production-61 cevonymob_web55 - refresh black market 528 478 -50
    67 2017-10-17 19:36:40 16274259 61 - Production-61 cevonymob_web55 - refresh black market 578 528 -50
    68 2017-10-17 19:36:08 16274259 61 - Production-61 cevonymob_web55 - refresh black market 628 578 -50
    69 2017-10-17 19:36:00 16274259 61 - Production-61 cevonymob_web55 - refresh black market 678 628 -50
    70 2017-10-17 19:33:11 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 878 678 -200
    71 2017-10-17 19:33:09 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 978 878 -100
    72 2017-10-17 19:33:08 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 1028 978 -50
    73 2017-10-17 19:33:06 16274259 61 - Production-61 cevonymob_web55 - OnSacrifice cost 1053 1028 -25
    74 2017-10-17 19:32:39 16274259 61 - Production-61 cevonymob_web55 ConsumeItem consumeItem item_id:967 Item:[1K Gems] 53 1053 1000
    75 2017-10-17 19:32:36 16274259 61 - Production-61 cevonymob_web55 ConsumeItem consumeItem item_id:23 Item:[50 Gems] 3 53 50
    76 2017-10-17 10:35:06 16274259 61 - Production-61 cevonymob_web19 - sendPlainMail.title={\\\"type\\\":\\\"system_mail_ title29\\\"} 303 933 630
    77 2017-10-17 10:14:27 16274259 61 - Production-61 cevonymob_web55 - ReturnCastleByItem 353 303 -50
    78 2017-10-17 07:06:46 16274259 61 - Production-61 cevonymob_web55 - refresh black market 403 353 -50
    79 2017-10-17 07:06:38 16274259 61 - Production-61 cevonymob_web55 - refresh black market 453 403 -50
    80 2017-10-17 07:06:33 16274259 61 - Production-61 cevonymob_web55 - refresh black market 503 453 -50
    81 2017-10-17 07:06:31 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 943 503 -440
    82 2017-10-17 07:06:23 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 1233 943 -290
    83 2017-10-17 07:06:17 16274259 61 - Production-61 cevonymob_web55 - refresh black market 1283 1233 -50
    84 2017-10-17 07:06:15 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 1823 1283 -540
    85 2017-10-17 07:06:07 16274259 61 - Production-61 cevonymob_web55 - refresh black market 1873 1823 -50
    86 2017-10-17 07:05:59 16274259 61 - Production-61 cevonymob_web55 - refresh black market 1923 1873 -50
    87 2017-10-17 07:05:55 16274259 61 - Production-61 cevonymob_web55 - refresh black market 1973 1923 -50
    88 2017-10-17 07:05:47 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2023 1973 -50
    89 2017-10-17 07:05:24 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 2383 2023 -360
    90 2017-10-17 07:05:15 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2433 2383 -50
    91 2017-10-17 07:05:08 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2483 2433 -50
    92 2017-10-17 07:05:03 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2533 2483 -50
    93 2017-10-17 07:04:57 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2583 2533 -50
    94 2017-10-17 07:04:30 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2633 2583 -50
    95 2017-10-17 07:03:54 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2683 2633 -50
    96 2017-10-17 07:03:45 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2733 2683 -50
    97 2017-10-17 07:03:41 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2783 2733 -50
    98 2017-10-17 07:03:33 16274259 61 - Production-61 cevonymob_web55 - refresh black market 2833 2783 -50
    99 2017-10-17 07:03:28 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 3193 2833 -360
    100 2017-10-17 07:03:23 16274259 61 - Production-61 cevonymob_web55 - refresh black market 3243 3193 -50
    101 2017-10-17 07:03:15 16274259 61 - Production-61 cevonymob_web55 - refresh black market 3293 3243 -50
    102 2017-10-17 07:03:12 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 3653 3293 -360
    103 2017-10-17 07:03:05 16274259 61 - Production-61 cevonymob_web55 - refresh black market 3703 3653 -50
    104 2017-10-17 07:03:02 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 4243 3703 -540
    105 2017-10-17 07:02:55 16274259 61 - Production-61 cevonymob_web55 - refresh black market 4293 4243 -50
    106 2017-10-17 07:02:50 16274259 61 - Production-61 cevonymob_web55 - refresh black market 4343 4293 -50
    107 2017-10-17 07:02:48 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 4923 4343 -580
    108 2017-10-17 07:02:37 16274259 61 - Production-61 cevonymob_web55 - refresh black market 4973 4923 -50
    109 2017-10-17 07:02:27 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 5263 4973 -290
    110 2017-10-17 07:02:19 16274259 61 - Production-61 cevonymob_web55 - refresh black market 5313 5263 -50
    111 2017-10-17 07:02:13 16274259 61 - Production-61 cevonymob_web55 - refresh black market 5363 5313 -50
    112 2017-10-17 07:01:58 16274259 61 - Production-61 cevonymob_web55 - refresh black market 5413 5363 -50
    113 2017-10-17 07:01:49 16274259 61 - Production-61 cevonymob_web55 - refresh black market 5463 5413 -50
    114 2017-10-17 07:01:45 16274259 61 - Production-61 cevonymob_web55 - refresh black market 5513 5463 -50
    115 2017-10-17 07:01:36 16274259 61 - Production-61 cevonymob_web55 - refresh black market 5563 5513 -50
    116 2017-10-17 07:01:34 16274259 61 - Production-61 cevonymob_web55 - black_market_cost 5853 5563 -290
    117 2017-10-17 07:01:27 16274259 61 - Production-61 cevonymob_web55 - refresh black market 5903 5853 -50
    118 2017-10-17 07:01:22 16274259 61 - Production-61 cevonymob_web55 - refresh black market 5953 5903 -50
    119 2017-10-17 07:00:19 16274259 61 - Production-61 cevonymob_web55 - refresh black market 6003 5953 -50
    120 2017-10-17 07:00:07 16274259 61 - Production-61 cevonymob_web55 - refresh black market 6053 6003 -50
    121 2017-10-17 06:59:56 16274259 61 - Production-61 cevonymob_web55 - refresh black market 6103 6053 -50

    Best Regards
    James

  8. #8
    James, Are you intentionally referring to the wrong dates? If you will look back at this thread you will see I have repeatedly said troop loss was reported on October 19th. I was attacked around 2 a.m. on the 19th.
    The gem loss, the construction rollback, and the research rollback occurred sometime the night of the 14th and the morning of the 15th. This was when the game was taken offline.
    You claimed you saw no monster attacks or battles the week preceding the 18th of September. Not only did customer support verify they found the issue of power loss, I am including a ss of the monarch competition that ended on 9/18. It is impossible to place 7th overall with no monster attacks or battles. Please notice once again, I was losing power, not troops when I attacked monsters and won with no wounded or killed. Please stop changing the dates and ignoring issues that have also been reported by other players
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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    Last edited by Gahosta; 11-27-2017 at 07:01 AM.

  9. #9
    I see by reading other threads here, other people have experienced some of the same issues I have. In addition, the response I received from customer support regarding losing power after attacking monsters was VERIFIED but they claimed it to only be a "display" issue and that I really hadn't lost anything. As that made no sense to me, I asked for an explanation I never received. Now, you tell me after verification from customer support of an issue, and coming in 7th for the week in monarch competition, you can't find any monster tracks or battles. Do you not find that strange? Seems to me if these issues had been handled in a timely manner, they would have been easier to find. Please rectify ASAP. Thanks, Gahosta

  10. #10
    September was power loss. I can post a ss from support saying they had verified the issue. I had ss myself but no longer as that was over 2 months ago. I don't know exactly how much power was lost. I assumed when support told me they would check it, they had a way to check it. If the problem is the length of time, they should have resolved this months ago.
    The loss of construction, research, hammers, gems was when Evony took the game offline in October. The night of the 14th/morning of the 15th. The troop loss from attack was October early a.m. of the 19th. I posted ss of battle logs as verification. The battle report was sent to support. I misspoke one time out of the dozens of times and said Sept for this instead of October. I realized it and corrected it. You can look through numerous other posts and see it's October. So exactly what is the issue now? If there are problems resolving this now, it's not any fault of my own. These issues were reported in a timely manner by me. Support should have responded promptly. At this point, if we have reached an impasse, I would like this escalated to a mediator per Evony rules. Thank you, Gahosta. #16274259 Server 61. Alliance NGK

    P.S.-James, I went to customer support to check for messages today and the ticket re: all these issues has disappeared. Coincidence this happens after I request a mediator? Why was the ticket closed or deleted when the issues have not been resolved?
    Last edited by Gahosta; 11-28-2017 at 05:35 PM.

  11. #11
    Dear Liege
    Power loss could be because of the algorithm change. It's fair to all players.

    Best Regards
    James

  12. #12
    Quote Originally Posted by James0222 View Post
    Dear Liege
    Power loss could be because of the algorithm change. It's fair to all players.

    Best Regards
    James
    What? Please explain what you are talking about. I've never seen it do that before or since.
    What about the other issues?
    I sent customer support a ticket asking why other ticket was closed when it wasn't resolved. They have now deleted that one. I have requested mediation if Evony is going to continue to ignore known issues without compensation or repair. Others have posted about losing progress in game. Please address all issues I have requested or honor my request this go to a mediator. Thanks, Gahosta

  13. #13
    James, I've taken a day to process what I think you are saying here. If I'm not mistaken, you are saying this problem affected all players, so it's fair to all. If that's correct, you are wrong. That means it was unfair to ALL players. How would it be fair for all players to lose earned points?
    With that being said, it did not happen to all players at that time. I questioned several other players at that time and none of them were experiencing the issues I was. I have watched since and it hasn't happened again since support admitted they had found an issue. Please quit the denial and runaround. Do what's right or escalate to a mediator. Gahosta

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