Purchased items haven't been received on my account

[Kryp]

The item was purchased through Apple, here is the details for you to check the purchase:

Apple ID: Kautionrai14@gmail.com
Price: $159.99
Date: 14 Oct 2017
ORDER ID: MT73Z41X1M
DOCUMENT NO: 116179705144
In game ID: 14899603

Please can you review the purchase because I can assure you I haven't received the items for it.

[James0222]

The item was purchased through Apple, here is the details for you to check the purchase:

Apple ID: Kautionrai14@gmail.com
Price: £4.99
Date: 04 Oct 2017
SEQUENCE NO: 1-1388999678
ORDER ID: MMJ8YTLZ99
DOCUMENT NO: 189178930966
In game ID: 14899603

Please can you review the purchase because I can assure you I haven't received the items for it.

Dear Liege
Sorry for the inconvenience that our system may have missed your order. Please attach or link a screenshot of this order here or by PM. And then we will manually confirm and deliver your order as soon as possible. Thanks.

Best Regards
James

[Kryp]

Attachment 691Attachment 691
Please delete my picture once you view it as it contains private information.

[James0222]

Attachment 691Attachment 691
Please delete my picture once you view it as it contains private information.

Dear Liege
The attachment doesn't work. And maybe you could send private message to me if the information is sensitive to you. Thanks.

Best Regards
James