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Thread: Problem solved or almost

  1. #1

    Problem solved or almost

    I solved the problem by leaving all the remaining troops in the hospital. After that I resumed the troops to resuscitate with the sources of life. In light of all the drawbacks of Friday, the wasted resources as well as all the accelerations and inactivity caused by the problem exposed on several occasions, I ask them to be accredited In an adequate number of life sources in order to recover the troops. Let me know that countdown says 1 day remaining. I also point out that recovery sources start at 5x5000 and troops are 390,000. Do your best. Thank you.

    Nickname Phoenix_69
    My ID: 13981817
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  2. #2
    Dear Liege
    Your other posts didn't tell why you need extra Source of Life to resurrect your troops. If we cannot confirm that it was caused by our server. We could not send the items to you. Thanks.

    Best Regards
    James

  3. #3
    How can you say that you can not confirm that the problem was due to your servers? You have logs to check if what I say is true. To no longer have the problem of the disappearance of the troops I was forced to leave (beyond the already lost troops after having been treated) the troops left in the hospital and still to be cured: This is not the case that I found the missing troops simply after trained They do not disappear, and again the troops are reappeared to recover with the sources of life even though it was time to do so. So I go back and ask for life sources that are needed to recover or be recovered directly from you

  4. #4
    Dear Liege
    Sorry, I mean that if the casualty was because of the server lag or server disfunctioned during the S v S. Then we can re-send the Source of Life to you. Such as massive server lag incidents, or players were not teleported back to their original server after the SvS. In your case, if the Source of Life consumed didn't revive your troops. We can re-send the Source of Life to you. Thanks.

    Best Regards
    James

  5. #5
    Dear Liege
    We checked Source of Life Log but each of your Source of Life revived your troops. 10,20,30,40 mean your Rank10 troops. And then follow the before and after numbers.

    Best Regards
    James

    6th's Log

    17:15:34 10 7755 9014
    17:15:34 40 7750 9008
    17:15:34 30 6295 7554


    17:15:34 20 6295 7554
    17:15:34 8 4
    17:15:32 40 6492 7750
    17:15:32 30 5036 6295
    17:15:32 20 5036 6295


    17:15:32 10 6496 7755
    17:15:32 12 8
    17:15:30 30 3777 5036
    17:15:30 20 3777 5036
    17:15:30 10 5237 6496


    17:15:30 40 5234 6492
    17:15:30 16 12
    17:15:28 20 2518 3777

    17:15:28 10 3978 5237

    17:15:28 40 3976 5234

    17:15:28 30 2518 3777
    17:15:27 20 16
    17:15:26 10 2719 3978

    17:15:26 40 2718 3976

    17:15:26 30 1259 2518

    17:15:26 20 1259 2518
    17:15:26 24 20
    17:15:25 40 1460 2718

    17:15:25 30 0 1259

    17:15:25 20 0 1259

    17:15:25 10 1460 2719

    17:15:25 28 24


    7th's log



    17:16:29 30 17337 19016

    17:16:29 20 1678 3356

    17:16:29 4 0

    17:16:29 10 63089 64767

    17:16:25 10 61411 63089

    17:16:25 30 15658 17337

    17:16:25 20 0 1678
    17:16:25 8 4
    11:23:53 5 1
    11:23:54 30 146830 151865
    11:23:49 9 5
    11:23:49 30 141795 146830
    11:23:44 12 9
    11:23:44 30 136760 141795
    11:22:11 5 2
    11:22:11 30 131725 136760
    11:22:06 8 5
    11:22:06 30 126690 131725
    11:22:02 11 8
    11:22:02 30 121655 126690
    11:11:14 5 2
    11:11:14 30 116620 121655
    11:11:09 8 5
    11:11:09 30 111585 116620
    11:11:04 11 8
    11:11:04 30 106550 111585
    11:10:59 14 11
    11:10:59 30 101515 106550
    11:10:55 17 14
    11:10:55 30 96480 101515
    11:10:51 20 17
    11:10:51 30 91445 96480
    11:10:47 22 20
    11:10:47 30 86410 91445
    11:10:43 24 22
    11:10:43 30 81375 86410
    11:10:39 26 24
    11:10:39 30 76340 81375
    11:10:36 28 26
    11:10:36 30 71305 76340
    11:10:32 30 28
    11:10:32 30 66270 71305
    11:10:29 32 30
    11:10:29 30 61235 66270
    11:10:26 30 56200 61235
    11:10:26 34 32

    11:10:24 40 30204 31214

    11:10:24 30 52175 56200
    11:10:24 36 34
    11:10:21 30 49657 52175

    11:10:21 40 27687 30204
    11:10:21 38 36
    11:10:16 30 47139 49657

    11:10:16 40 25170 27687
    11:10:16 40 38
    11:10:12 30 44621 47139

    11:10:12 40 22653 25170
    11:10:12 41 40
    11:10:06 30 42103 44621

    11:10:06 40 20136 22653
    11:10:06 42 41
    11:10:02 40 17619 20136

    11:10:02 30 39585 42103
    11:10:02 43 42
    11:09:58 40 15102 17619

    11:09:58 30 37067 39585
    11:09:58 44 43
    11:09:51 40 12585 15102

    11:09:51 30 34549 37067

    11:08:51 40 10068 12585
    11:09:51 45 44
    11:08:39 30 32031 34549
    11:08:15 46 45
    11:08:12 30 29513 32031
    11:08:12 40 7551 10068
    11:08:12 47 46

    11:08:09 30 26995 29513
    11:08:09 40 5034 7551
    11:08:09 48 47

    11:08:06 30 24477 26995
    11:08:06 40 2517 5034
    11:08:05 49 48

    11:08:02 30 21959 24477


    11:08:02 40 0 2517
    11:08:02 50 49

  6. #6
    Quote Originally Posted by Phoenix_69 View Post
    I solved the problem by leaving all the remaining troops in the hospital. After that I resumed the troops to resuscitate with the sources of life. In light of all the drawbacks of Friday, the wasted resources as well as all the accelerations and inactivity caused by the problem exposed on several occasions, I ask them to be accredited In an adequate number of life sources in order to recover the troops. Let me know that countdown says 1 day remaining. I also point out that recovery sources start at 5x5000 and troops are 390,000. Do your best. Thank you.

    Nickname Phoenix_69
    My ID: 13981817
    Click image for larger version. 

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ID:	552
    Dear Liege
    Our supervisor just returned 35k Crusaders to you. Thanks.

    Best Regards
    James

  7. #7
    Quote Originally Posted by James0222 View Post
    Dear Liege
    Our supervisor just returned 35k Crusaders to you. Thanks.

    Best Regards
    James
    And the troops in the hospital that I had to leave to eliminate the problem of their disappearance once they cure or train? Did I miss them? The problem was due to your game. Did I cause it, so what do we do?
    Not to mention the lack of opportunity to participate actively in the day-to-day events of the monarch competition due to the lack of troops. How is this recovered?
    Last edited by Phoenix_69; 07-13-2017 at 02:03 PM.

  8. #8
    Dear Liege
    Please list your losses one by one due to this issue and then we will try ask our supervisor for some compensation. Thanks.

    Best Regards
    James

  9. #9

  10. #10
    Dear Liege
    When the Healing or Reviving fail, it didn't deduct your resources. Did you use any speed up on healing or reviving please? Thanks.

    Best Regards
    James

  11. #11
    I do not know, maybe the translator does not translate well. It seems to me that he has explained well what was going on. Every soldier who was recovered from death, every soldier healed, every soldier who was trained as soon as I tried to send them to collect resources or attack, the game lost connection and disappeared. Obviously, I used both resources and accelerations to cure or train. All this happened until I got the solution to the problem by this pseudo-support, I discharged all the troops in the hospital, so I did not have any more problems. The rest is that I have lost troops and resources. If the translator does not even do his duty well, I am writing to you in Italian, you will know someone who can translate it. Courtesy as the moderator is always online, do not pass as usual 24h to answer.

  12. #12
    Dear Liege
    Your screenshot cannot tell that you lost your troops. You lost the fight and you had to heal your troops. It has nothing to do with connectiong problem.

    Best Regards
    James

  13. #13
    You are amazing, you have the face like your ass. I opened other reports where I explained what was happening. Here I said in clear letters that the problem of the troops disappearing after them: 1) trained 2) cared for in the hospital 3) resuscitated with the sources of life, had been solved by me and not by you, leaving the wounded troops still in hospital . The main thread I had opened "missing troops" still awaits solution and redemption, as I have wasted accelerations and resources. One thing is certain, in fact two, the first is that I will not spend more a penny in the game because it is not worth seeing the type of customer support and the second is that you are only incompetent or worse still think about taking the ass for clients With your way of doing. You are pathetic and shameful.

  14. #14
    Dear Liege
    I checked the log and your troops amount were not deducted because of those operations. It was a display problem and restarting the game could fix it. I also checked your resources, and on each deduction, you had successfully healed your troops. Besides, we also sent you 35k Crusaders which died and made you stuck when you were trying to heal/revive.
    The screenshot cannot tell how many troops you lost.

    Best Regards
    James

  15. #15
    Fate come cazzo vi pare, tanto volete sempre avere ragione voi, prendere i soldi il vostro unico pensiero

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