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Thread: Locked out of account again - need relinked.

  1. #1

    Locked out of account again - need relinked.

    I've have not been able to log into my primary account since shortly after Father's Day. And after the last series of forced updates, I cannot relink to my current account.

    One of my alliance members was able to text me two days ago to tell me that SvS is starting this week. I NEED access to that account in order to participate.

    I need BOTH accounts linked, as I intend to play both:

    ID numbers:
    12320104
    16238210

  2. #2
    Quote Originally Posted by RePeteAgain View Post
    I've have not been able to log into my primary account since shortly after Father's Day. And after the last series of forced updates, I cannot relink to my current account.

    One of my alliance members was able to text me two days ago to tell me that SvS is starting this week. I NEED access to that account in order to participate.

    I need BOTH accounts linked, as I intend to play both:

    ID numbers:
    12320104
    16238210
    Dear Liege
    You can link them in-game and they must be linked to separate accounts. If you cannot log in your account, please also give us the new account id you have on your device now so that we can replace it with your main account. And please also provide a screenshot your iTunes Purchase History or Google/Amazon receipt which shows your recent purchases so that we can confirm that it's your account. Thanks.

    Best Regards
    James

  3. #3
    Sorry, but you're wrong. The app.will not relink. The app. REFUSES to link to my Amazon account and I get the 403 Error message - both "know issues" that we're promised to be fixed WEEKS AGO....

  4. #4
    Quote Originally Posted by RePeteAgain View Post
    Sorry, but you're wrong. The app.will not relink. The app. REFUSES to link to my Amazon account and I get the 403 Error message - both "know issues" that we're promised to be fixed WEEKS AGO....
    Dear Liege
    Sorry for the inconvenience. The next update will fix this problem. Google recently blocked the Kindle Web login and the next update will fix it. You can start a new account and give us the new id, and then we can replace it with one of your accounts before this problem is fixed. Thanks.

    Best Regards
    James

  5. #5
    James,
    This is ridiculous. I ALREADY TRIED THIS NOT ONCE, BUT SEVERAL TIMES.

    I was locked out of my Lv 25/VIP 16 (account ID 12320104) for over a month. In that time I lost over 200,000 t10 troops and SEVEN subordinate cities. I was locked out of my account FOR THE FOURTH TIME after a forced update in early June.

    This was OVER A MONTH AGO.

    So I started a second account on the (then) new Server, Server 61 - a) because there was no other way to play until the 12320104 was restored, and b) so I could use the in-app. links to access customer support.

    First, I keep getting asked account information that I had already posted. Next I'm told I can't have two accounts. When I challenge that, stating that numerous other players are actively playing multiple accounts, I'm then told I have to use multiple devices (which is also untrue based on those players, who are alliance members). So I buy a second device and establish a second Google Play account.

    And CUSTOMER SUPPORT'S RESPONSE IS TO DELETE THAT ENTIRE DISCUSSION.

    And after I buy the second device and create a second Google Play account, your customer support's response is to delete multiple Customer Support messages within one day of my posting them.

    THEN, after I post that I'm going to repost DAILY asking why they're deleting my customer support messages, they re-link my second account (ID# 16238210) to an inactive account on server 60.

    That account is already Lv19/VIP12 that I've spent well over $1,000 USD. There's only two possible reasons for this - it was either done deliberately out of spite, or gross incompetence - neither of which speaks well of Evony's customer service.

    At that time I had purchased the Fire Festival packs for the first three days (July 14th, 15th and 16th). We were in the third day of KE (Event 5 / Kill Enemies). Since it is now well past 24 hours, it's likely that I have lost well over 250,000 troops.

    The account that needs to be relinked is ID# 16238210 and the Google Play player name is "52buffdriver". The inactive account that was erroneously linked to that Google Play account is ID# 16211840.

    If I may make a suggestion - Evony needs to establish a beta test group. This has been standard for major apps. for years. I know as I'm a beta tester for Google Maps and Gas Buddy and previously a beta tester for Microsoft via the. MS Developers Network.

  6. #6
    Dear Liege
    Sorry for the inconvenience. If you have to switch between your accounts. The problem will happen again. We can only help in this way and it works for most of the players. Thanks.

    Best Regards
    James

  7. #7
    Quote Originally Posted by James0222 View Post
    Dear Liege
    Sorry for the inconvenience. If you have to switch between your accounts. The problem will happen again. We can only help in this way and it works for most of the players. Thanks.

    Best Regards
    James
    Do you EVER READ WHAT WAS POSTED ???

    ALL FOUR TIMES I'VE BEEN LOCKED OUT OF MY ACCOUNT WAS A DIRECT RESULT OF A FORCED SOFTWARE UPDATE. NOT ONCE WAS IT DUE TO MULTIPLE ACCOUNTS. I did not have multiple accounts until two weeks ago, when I created a second account in an attempt to regain my PRIMARY ACCOUNT, when your in-app. customer support failed to do ANYTHING to unlock my PRIMARY ACCOUNT.

    Then AFTER starting the second account YOUR customer support uses that as a scapegoat when that NEVER was the reason for my getting locked out in the first place.

    Then AFTER stating I will get a second device, YOUR customer support DELETES then entire discussion.

    Really ?

    Then AFTER repeatedly requesting my primary account be reinstated, they do not ask what the account numbers or Google Play accounts are, but relink one account to an INACTIVE ABANDONED ACCOUNT ON A COMPLETELY DIFFERENT SERVER.

    EVERY PROBLEM IS THE DIRECT RESULT OF EVONY'S RELEASING UNTESTED SOFTWARE.

    Furthermore, I can link to multiple posts by myself (as will as dozens more by other players) that clearly show EVONY HAS NEVER HELPED ANY OF US AFFECTED BY YOUR POORLY WRITTEN, UNTESTED SOFTWARE.

    SHOW ME ONE CASE where Evony has corrected theses problems (let alone in a timely manner) or EVER REPLACED THE INVENTORY ITEMS, RESOURCES, OR TROOPS AS A RESULT OF BUGS IN YOUR APP. SOFTWARE. This has now gone on FOR SIX MONTHS.

    NOT ONE SINGLE INCIDENT I'VE POSTED IS THE RESULT OF MY HAVING TWO ACCOUNTS.

    NOT ONE SINGLE INCIDENT IS THE RESULT OF MY TRYING TO SWITCH BETWEEN ACCOUNTS.

    THIS IS THE ***WRONG*** INACTIVE, ABANDONED ACCOUNT YOUR CUSTOMER SUPPORT INCORRECTLY LINKED MY BUFFDRIVER ACCOUNT TO:

    Monarch 16211840
    Server 60

    THIS IS THE ACCOUNT I CREATED, THAT I WAS ACTIVELY PLAYING AT THE TIME IT WAS INCORRECTLY RE-LINKED THREE DAYS AGO:

    Monarch 16238210
    Server 61
    [AVG] Avengers (my alliance)
    glow toys (my monarch name)
    buffdriver (my Google Play account)

    This is very simple. Under the Google Play account "buffdriver", replace Monarch ID 16211840 (not my account) and re-link Monarch ID 16238210 (my active account) that should be linked to my Google Play "buffdriver" player account.
    Last edited by RePeteAgain; 07-20-2017 at 11:15 AM.

  8. #8
    Dear Liege
    We can only retrieve your account on if we have the current user id on your device and the one you want to retrieve. And then we can replace the current id on your device with your old account. Most of the time it will work. We also helped some other Kindle users on this issue and it also worked for them. We don't know why it doesn't work on your case if you didn't try to switch account. Or do you remember what you did after it blocked you again. And please note that if you come both here and in-game support. Your account retrival would be reserves due to duplicate operations. Thanks.

    Best Regards
    James

  9. #9
    All four times I was locked out of the 12320104 account, I only had one account, the 12320104 account on server 25.

    All four times I was locked out of the 12320104 account, I did not have any other accounts.

    All four times I was locked out of the 12320104 account, it occurred as a result of updates to the Evony app. software.

    All four times I was locked out of the 12420104 account, I was locked out after a forced-update to the app. software, such as for the start and end of Festival packs ("Please restart your device to download the latest updates").

    All four times I was locked out of the 12320104 account, the game would not open after downloading the software update.

    All four times I was locked out of the 12320104 account, multiple other players reported having the very same problem.

    I created the second account after I was locked out of the 12320104 account for the fourth time, in an attempt to prevent losing all my troops in the July SvS - because there is no way to access the in-game Settings menu, that provides direct access to in-game support *or* this forum, unless you have an active account.

    I started making the forum request in this Help and Support forum, after getting repeated run-arounds from in-game support, after they started deleting my "Help" requests to correct the account lock-out.

    Even after posting everything that was requested and informing them that I have a second device in order to keep the two accounts separate.

    My second account that I started in order to access the in-game support (ID# 16238210) got switched with the inactive account Sunday (14 July) when I uninstalled the Amazon version of Evony and installed the Google Play version of Evony.

    You can no longer link or switch accounts in the Amazon version after the version 1.5.0 download.

    I do not understand what you mean by "... Your account retrieval would be reserves due to duplicate operations...."
    Last edited by RePeteAgain; 07-19-2017 at 04:03 PM.

  10. #10
    Dear Liege
    I mean, just give us a user id which you can access. And then let us know the user id which you want to retrieve. And then we can replace the new user id with your old one.

    If you have another device other than your kindle, you could link your account to facebook and then you could retrieve it on your other device with facebook login. Thanks.

    Best Regards
    James



    2017-07-07 15:55:21 10757923 11 - Production-11 cevonymob_web51 - collectPatrolAward Ares Staff (1917) 0 1
    2017-07-08 12:00:58 10757923 11 - Production-11 cevonymob_web51 - openPackage_2330Package:[Gear Chest] Ares Staff (1917) 1 4

    2017-07-08 12:23:42 10757923 11 - Production-11 cevonymob_web51 - OnDewelSynthesis Ares Staff (1918) 0 1
    2017-07-10 07:07:41 10757923 11 - Production-11 cevonymob_web54 - openPackage_2330Package:[Gear Chest] Ares Staff (1917) 1 6

    2017-07-10 09:00:11 10757923 11 - Production-11 cevonymob_web51 - OnDewelSynthesis Ares Staff (1919) 1 2
    2017-07-10 09:00:08 10757923 11 - Production-11 cevonymob_web51 - OnDewelSynthesis Ares Staff (1918) 1 3

    2017-07-15 08:15:54 10757923 11 - Production-11 cevonymob_web54 - openPackage_2330Package:[Gear Chest] Ares Staff (1917) 0 1
    2017-07-15 09:18:10 10757923 11 - Production-11 cevonymob_web51 WearHeroEquip wearHeroEquip: action:1,pos:6,item:1923 Ares Staff (1923) 1 0
    2017-07-15 09:17:55 10757923 11 - Production-11 cevonymob_web51 WearHeroEquip wearHeroEquip: from old equip. action:2,pos:6,item:1923, olditem:1923 Ares Staff (1923) 0 1


    2017-07-16 00:55:39 10757923 11 - Production-11 cevonymob_web54 WearHeroEquip wearHeroEquip: from old equip. action:2,pos:6,item:1923, olditem:1923 Ares Staff (1923) 0 1
    2017-07-16 00:59:41 10757923 11 - Production-11 cevonymob_web54 WearHeroEquip wearHeroEquip: action:1,pos:6,item:1923 Ares Staff (1923) 1 0

    2017-07-16 14:05:31 10757923 11 - Production-11 cevonymob_web54 - collectPatrolAward Ares Staff (1917) 3 4
    2017-07-16 14:07:29 10757923 11 - Production-11 cevonymob_web54 - collectPatrolAward Ares Staff (1919) 2 3
    2017-07-16 16:32:41 10757923 11 - Production-11 cevonymob_web54 WearHeroEquip wearHeroEquip: action:1,pos:6,item:1923 Ares Staff (1923) 1 0

  11. #11
    Dear Liege
    I mean, just give us a user ID you can access. And then let us know which user ID you want to retrieve. And then we can replace the new user ID with your old one.

    If you have another device other than your kindle, you could link your account to Facebook and then you could retrieve it on your other device with Facebook login.
    Thanks.

    Best Regards
    James
    As I previously replied above:

    THIS IS THE ***WRONG*** INACTIVE, ABANDONED ACCOUNT YOUR CUSTOMER SUPPORT INCORRECTLY LINKED MY BUFFDRIVER ACCOUNT TO:

    Monarch 16211840
    Server 60

    THIS IS THE ACCOUNT I CREATED, THAT I WAS ACTIVELY PLAYING AT THE TIME IT WAS INCORRECTLY RE-LINKED THREE DAYS AGO:

    Monarch 16238210
    Server 61
    [AVG] Avengers (my alliance)
    glow toys (my monarch name)
    buffdriver (my Google Play account)

    This is very simple. Under the Google Play account "buffdriver", replace Monarch ID 16211840 (not my account) and re-link Monarch ID 16238210 (my active account) that should be linked to my Google Play "buffdriver" player account.

    Current user ID: 16211840

    Old user ID to retrieve: 16238210

    My device: LG X power (LG cell phone)

    My linked account: buffdriver (Google Play)
    Last edited by RePeteAgain; 07-20-2017 at 11:11 AM.

  12. #12
    Dear Liege
    Please try again and it should work on your kindle this time. Thanks.

    Best Regards
    James

  13. #13
    I have the same issue.. i was told my account was restored but it was NOT. I need my 16315554 TigerClaws account linked over the new ID I created 17360706 Shameless.. i apent so much money on this game it isnt funny but you all cant get things straight.. PLEASE HELP

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