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Thread: Recover my account

  1. 01-27-2017, 02:17 AM #1
    Sin Yee
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    Recover my account

    Hi

    My account is unlink due to my phone suddenly restart when I login, possible help link it back in order I can login again.

    My detail as below:-
    Name: GRRF912
    ID: 11279971
    Server: 7
    Google Pay ID: VolubleRunner80582

    Hope you can response me as soon as possible.

    Thanks.
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  2. 01-28-2017, 06:18 AM #2
    James0222
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    Dear Liege
    Have you linked 11279971 to Facebook or else?
    If not, please tell us the current game account ID now and we will check it for you.

    Best Regards
    James
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  3. 01-28-2017, 11:32 PM #3
    Sin Yee
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    Hi, I not link it to Facebook, can you help me link to my Google play ID as above? I.e.VolubleRunner80582.
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  4. 01-29-2017, 10:27 AM #4
    James0222
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    Quote Originally Posted by Sin Yee View Post
    Hi, I not link it to Facebook, can you help me link to my Google play ID as above? I.e.VolubleRunner80582.
    Dear Liege,
    Would you check from avatar->details and get the current new id number? Link this new id, thank you.
    Best Regards,
    James
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  5. 01-29-2017, 06:57 PM #5
    Sin Yee
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    I lost the link of the account as mention before, now my mobile only allow me start a new game and cannot login into my old game as above call GRRF912.

    Pls advice how can I link it back so I no need start again my game?
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  6. 01-31-2017, 04:34 AM #6
    James0222
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    Quote Originally Posted by Sin Yee View Post
    I lost the link of the account as mention before, now my mobile only allow me start a new game and cannot login into my old game as above call GRRF912.

    Pls advice how can I link it back so I no need start again my game?
    Dear Liege,
    Please create a new game account and tell us the ID, and we will check and help restore your account.
    Best Regards,
    James
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  7. 02-01-2017, 04:50 AM #7
    Sin Yee
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    Thanks for helping in advance. New account created, ID 11948569.
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  8. 02-03-2017, 05:16 PM #8
    Sin Yee
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    Hi, any update?
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  9. 02-04-2017, 05:32 AM #9
    James0222
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    Quote Originally Posted by Sin Yee View Post
    Hi, any update?
    Dear Liege
    We've retrieved your account now. You should be able to play your main account again. Thanks.

    Best Regards
    James
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  10. 02-09-2017, 11:08 PM #10
    Rexur
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    I'm having an issue accessing my main account as well, main name is Rexur. Created a new game, new ID is 13177748.
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  11. 02-28-2017, 05:55 PM #11
    FallnSilence
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    I lost access to my main account please help recover I created a new one until I get my old one back I put a lot of time and effort in my old one please help
    Main account ID 12579637 fallnsilence
    Current account ID 14635950
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  12. 02-28-2017, 06:29 PM #12
    FallnSilence
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    Help Help Help
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  13. 03-01-2017, 02:52 AM #13
    James0222
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    Quote Originally Posted by FallnSilence View Post
    Help Help Help
    Dear Liege
    We've retrieved your account now. Thanks.

    Best Regards
    James
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  14. 03-10-2017, 03:05 AM #14
    bktonyc
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    I created my account on an Android but I can't seem to link it to the website.

    Main Android Account: 12573886
    My PC account name: 17668152
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  15. 03-12-2017, 07:33 AM #15
    James0222
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    Quote Originally Posted by bktonyc View Post
    I created my account on an Android but I can't seem to link it to the website.

    Main Android Account: 12573886
    My PC account name: 17668152
    Dear Liege,
    Sorry that we can not find this id 17668152, would you please confirm if the id 17668152?
    If you want to keep the progress, please login the Google+ or facebook account first, and then start the app from your PC. Thanks.
    You can also go to setting-> account-> switch account and then log in the linked account.
    Best Regards,
    James
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