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Thread: Account recovery resolution idea.

  1. #1

    Account recovery resolution idea.

    A mere suggestion i do not play this game but my partner does and after forgetting to link her account can no longer access it.. Although she hasnt purchased anything there are alot of others who have with the same issue. Surely this should of been rectified i mean a server list like evony age1 would prevent this happening cutting unecessary work for yourselves so you can focus on bug fixes and game improvements. Give your customers the freedom to choose which server to log into and save endless account recovery threads something to mull over for future reference..


    Any replies are welcomed Demonsbayne.

  2. #2
    Quote Originally Posted by demonsbayne View Post
    A mere suggestion i do not play this game but my partner does and after forgetting to link her account can no longer access it.. Although she hasnt purchased anything there are alot of others who have with the same issue. Surely this should of been rectified i mean a server list like evony age1 would prevent this happening cutting unecessary work for yourselves so you can focus on bug fixes and game improvements. Give your customers the freedom to choose which server to log into and save endless account recovery threads something to mull over for future reference..


    Any replies are welcomed Demonsbayne.
    Dear Liege
    Thank you for your feedback. We are sorry that your partner lost her account. If she remember her in-game name and server, we can help her retrieve the account. Please give us the account id you see on the device as well as the in-game name of the account you lost. And then we can replace the current account on your device with the old one. Thanks.


    Best Regards
    James

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