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Thread: Account recovery issues

  1. #1

    Account recovery issues

    A mere suggestion i do not play this game but my partner does and after forgetting to link her account can no longer access it.. Although she hasnt purchased anything there are alot of others who have with the same issue. Surely this should of been rectified i mean a server list like evony age1 would prevent this happening cutting unecessary work for yourselves so you can focus on bug fixes and game improvements. Give your customers the freedom to choose which server to log into and save endless account recovery threads something to mull over for future reference..


    Any replies are welcomed Demonsbayne.

  2. #2
    Quote Originally Posted by demonsbayne View Post
    A mere suggestion i do not play this game but my partner does and after forgetting to link her account can no longer access it.. Although she hasnt purchased anything there are alot of others who have with the same issue. Surely this should of been rectified i mean a server list like evony age1 would prevent this happening cutting unecessary work for yourselves so you can focus on bug fixes and game improvements. Give your customers the freedom to choose which server to log into and save endless account recovery threads something to mull over for future reference..


    Any replies are welcomed Demonsbayne.
    Dear Liege
    Thank you for your feedback. We are sorry that your partner lost her account. If she remember her in-game name and server, we can help her retrieve the account. Please give us the account id you see on the device as well as the in-game name of the account you lost. And then we can replace the current account on your device with the old one. Thanks.

    Best Regards
    James

  3. #3
    James I lost my account and need help. I switched my phone to a new model was connected to Game Center and everything is gone. My account is cozmos keep lvl 23 with clan 420

  4. #4
    Hey i i try to link my account with my game center and it got me to a new account can i please go back to my other account. The account has only been open less then 3 days
    name is: Soul3ater
    server : 124

  5. #5
    Do something with this game... We can not connect... Server 64

  6. #6
    To recover old account on new device do you have load Evony at App Store which starts a new account and then supply customer tech support with information:
    Account Id, server number and account in game name with account keep lvl?
    Will tech support change new game with old game?

  7. #7
    Also, when do you link the new account? Before giving information to tech support or after tech support recovers your old account?

  8. #8
    Hello. I recently started a new game on a new server and i accidentally linked the account to my facebook, which was already linked to my main account on an older server. Can you please help me recover my old main account james?

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