No response from customer service

[Skybay]

I have issues with my purchase and how come customer service have not responsed to me yet. It's been more than 12 hrs. What kind of service is this

[James0222]

Dear liege,
Would you please provide your account id number to us first, and then tell us which purchase you did not get? Better send us a private message of the screenshot about the receipt.
If you have already opened a ticket, please wait until be replied then,
Thank you.
Best Regards,
Evony Support