At roughly 11:00 server time Sept-21(about 36 hrs ago) I was disconnected from my account..

After 12 hours of requesting to have my account restored CS finally got back to me, asked for my main account ID and current ID, disappeared for a few hours, then came back to tell me my account should be restored. I immidiately replied "No, my account is not restored", and they disappeared again for the rest of the day.

So could someone who acually cares for the loyalty of a PAYING CUSTOMER plz restore my account ffs?!?!
ID of my main account on server 2:

ID of the account currently on my device: