Account lost with K30

[RafaelFernando]

I opened Ticket 272218 on November 17th, in other words, it's been 05 days since I've been begging for information, but nobody answers me

I lost access to my account, after spending hundreds and hundreds of dollars, this is very sad

Lost account: 46754897
Server: 303

I read here that a new account needs to be created in order for the old one to be linked.

I created the ID: 65292752 (Alt Pepe k30)

In ticket 272218, I attached the receipts of several purchases via Apple, if necessary, send again.

Can someone help me?


Rafa

[RafaelFernando]

Honestly, I don't know what else to do ...

Ticket 272218 is already open for more than 8 days, Leo Ireneo was taking care of him and he never answered me again.

I opened this post here on the forum 3 days ago, nobody answers me. I see other posts that were opened yesterday and have already been answered, I think the problem is me looool

Yesterday, in despair before the next SvS arrived and I lost everything, I opened another ticket, number 279546. Conrado started to answer me, the first answer is quick, but then there is total silence.

I doubt if this answer that goes to support+id279546@topgamesinc.zendesk.com really works.

It's been over 10 days since I lost my account control, it can't be that hard to recover ... please, can someone help me?


Rafa

[RafaelFernando]

The account was recovered through support via Facebook.

Thanks!

[PTAH*7]

What’s the direct Facebook page you used ?

[Illumino]

My dear player. If your account has been linked to Facebook or Google Play(Apple Game centre in iOS), you can restore your old account in the following ways:

1. Create a new account;
2. Go to Setting->Account->Swtich Account;
3. Select Facebook or Google Play that your previous account has been linked to;

If you don't link your account to Facebook or Google Play(Apple Game Centre), please do as follows:


1. Send us screenshots of invoice if you ever bought items in Envoy;
2. Create another new account on the same server;
3. Connect the new account to Facebook or Google Play (Apple Game Centre on iOS)
4. After we check it, you can log in with your old account automatically.

Thank you!

[RafaelFernando]

What’s the direct Facebook page you used ?

https://m.facebook.com/Evony.The.Kings.Return/[/url]

via messenger on facebook