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Thread: Game Unlinked

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  1. #1

    Game Unlinked

    Hello James. I accidentally unlinked my account sometime this past December. When contacting customer service, my tickets were deleted for whatever reason so i had to start a new ticket 7 or 8 times. I simply want my account linked from email it was unlinked from. Customer service was not helpful. Please help relink my account.

    P.S. customer service also advised me start new account and link it to email main account was linked from.

    Monarch ID for lost account: 11745476
    New account created: 25209143

    Thanks

  2. #2
    Quote Originally Posted by Wilsoncepeda491 View Post
    Hello James. I accidentally unlinked my account sometime this past December. When contacting customer service, my tickets were deleted for whatever reason so i had to start a new ticket 7 or 8 times. I simply want my account linked from email it was unlinked from. Customer service was not helpful. Please help relink my account.

    P.S. customer service also advised me start new account and link it to email main account was linked from.

    Monarch ID for lost account: 11745476
    New account created: 25209143

    Thanks
    Dear Liege
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    James

  3. #3
    Hi, my passport record??? That is ridiculous, this is a game not TSA. I simply unlinked game from my email (Wilsoncepeda491@gmail.com). I just want it linked back there please.

  4. #4
    Dear Liege
    You need to prove that you've been there when you created your account. If you live in boarder area or in the Europe where you don't need a passport to travel. Then, you may explain it here or in PM. All documents are deleted once we can confirm the ownership. Thanks.

    Best Regards
    James

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