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Thread: SvS Temple Glitch and Attack Glitch that Killed My Troops

  1. #1

    Exclamation SvS Temple Glitch and Attack Glitch that Killed My Troops

    Please help me. I have opened many cs tickets which keep disappearing. Now cs keeps telling me to be patient but these game issues caused my troops to be annihilated. I lost over 1.8 m troops that cost over 16 billion rss to make. I have seen in posts here that players are told they waited too long to bring the issue to you, so I am trying again to get you to look into this.

    I marched to a temple and the game did not show the camp in my marches. Since I did not show a camp, I was unable to pull the march. (This has also been an issue in battlefield buildings that our alliance has reported to cs). The camp on the temple was hit and almost every troop died instead of being injured. Also, my siege machines went to "revival" yet there was plenty of room in my trap building for my siege as there were none in there.
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    Then, I was force ported to my server and I immediately bubbled when I arrived. There was an enemy keep beside me when I arrived in my server. However, my troops were home, there was not a march coming to me or leaving, I did not have a red attack screen and my city was not burning. In my reports however, I showed an attack that supposedly killed all my troops. I obviously was not in my server when I was attacked because my keep was fine. Again, the troops from the report were alive and well in my keep and my city showed no signs of attack. This hit was 18 seconds after the hit that force ported me. As everyone knows, it takes longer than 18 seconds for the city to arrive in the server. Not to mention it takes time to warrant me, port to me, and attack me. Yet, when my game refreshed all my troops were dead.
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    CS asked me what compensation I wanted. I replied that I wanted my troops replaced and sent ss of the troops. Then the ticket disappeared. I opened another cs ticket and again they were aware that there were game issues and offered me 80 sol and 50m each rss for compensation. I declined the offer as it is really a slap in the face considering that the rss alone for these troops totals over 16 billion, not to mention the speeds, and the injured t13s. I took a massive loss of the troops and power that I worked so hard to build and it was caused by game issues. Here are the troops and rss cost...
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    Then I spent every gem I had (366k) on sol to revive troops because my cs cases kept disappearing and I was about to lose all my troops. I STILL lost 1.8 m troops, most were t13s, because the revival time ended. After the revival time ended, CS raised the offer to 200 sol. I again declined because my troops should not have been killed in the first place and I had used twice that number of sol and still lost 1.8m troops.

    There is another issue with the reviving.. when I ran out of gems and sol, revive showed that I had revived the next set of t13 troops 132 times already. That is impossible. I have not even revived that many times in the 2 plus years I have played, much less in the amount of time that i have had t13 troops. I do not understand how the game can suggest that I could have revived anything that many times.
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    I play evony all day every day. I am the r5 of my alliance and I spend money very regularly on the game. To have my entire army decimated by game glitches is unacceptable. Please replace my troops. I love the game and do not want to quit but I can't lose all my troops to game issues. I could not access my temple camp to march it home, and those troops should have been injured instead of all killed. On the other attack, I was not even in my server at the time of the other attack, as can be seen by the fact that I was undamaged when I arrived, yet all my troops were killed.

    Player # 16594594

  2. #2
    Dear Liege
    Hi, for the temple. We can see that you already had 540K wounded troops in your hospital before you troops got attacked in the temple. When your hospital's wounded troops reach the capacity, other troops will just die.
    So it has nothing to do with if it shows the camping march or not.

    Best Regards
    James



    139 01/07/2019 07:00:56 16594594 55 - Production-55 cevonymob_web30 - union defend castle Glory Warriors (146) 147709 323588
    140 01/07/2019 07:00:56 16594594 55 - Production-55 cevonymob_web30 - union defend castle Glory Archers (148) 308790 318953
    141 01/07/2019 06:57:40 16594594 61 - Production-61_84 cevonymob_web24 - union defend castle Glory Cavalries (150) 2879 19876
    142 01/07/2019 06:57:40 16594594 61 - Production-61_84 cevonymob_web24 - union defend castle Glory Warriors (146) 139206 147709
    143 01/07/2019 06:45:56 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Glory Archers (148) 747 308790
    144 01/07/2019 06:45:56 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Glory Warriors (146) 1211 139206
    145 01/07/2019 06:44:44 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Hussars (22) 0 25082
    146 01/07/2019 06:44:44 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Horse Archers (23) 0 25082
    147 01/07/2019 06:44:44 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Slinger Conscripts (11) 0 236543
    148 01/07/2019 06:44:44 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Composite Bow Archers (12) 0 26165
    149 01/07/2019 06:44:44 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Spearmen (13) 0 24420
    150 01/07/2019 06:44:44 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Warriors (1) 0 49840
    151 01/07/2019 06:44:44 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Conscripts (2) 0 26367
    152 01/07/2019 06:44:44 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Swordsmen (3) 286 21480
    153 01/07/2019 06:44:44 16594594 61 - Production-61_84 cevonymob_web19 - union defend castle Mounted Conscripts (21) 0 49922
    154 01/07/2019 06:40:11 16594594 61 - Production-61_84 cevonymob_web25 - union defend castle Dragoons (25) 5875 6185
    155 01/07/2019 06:40:11 16594594 61 - Production-61_84 cevonymob_web25 - union defend castle Cataphracts (24) 2357 3306
    156 01/07/2019 06:40:11 16594594 61 - Production-61_84 cevonymob_web25 - union defend castle Glory Warriors (146) 1146 1211
    157 01/07/2019 06:40:11 16594594 61 - Production-61_84 cevonymob_web25 - union defend castle Longbow Archers (14) 16872 18115
    158 01/07/2019 06:40:05 16594594 61 - Production-61_84 cevonymob_web30 - union attack castle Cataphracts (24) 0 2357
    159 01/07/2019 06:40:05 16594594 61 - Production-61_84 cevonymob_web30 - union attack castle Glory Warriors (146) 0 1146
    160 01/07/2019 06:40:05 16594594 61 - Production-61_84 cevonymob_web30 - union attack castle Longbow Archers (14) 0 16872
    161 01/07/2019 06:40:05 16594594 61 - Production-61_84 cevonymob_web30 - union attack castle Swordsmen (3) 0 286
    162 01/07/2019 06:40:05 16594594 61 - Production-61_84 cevonymob_web30 - union attack castle Dragoons (25) 0 5875
    163 01/07/2019 06:19:00 16594594 61 - Production-61_84 cevonymob_web19 - union attack castle Templar Cavalries (127) 38 76

  3. #3
    Dear Liege
    For the battle after you ported back to your server. From the log we didn't see that you apply the truce agreement immediately and we don't see any lag problem. You had at least 2 minutes to apply the bubble. So we cannot compensate all the losses you underwent. We can only you send some gift to let you recover a little faster. Thank you.

    Best Regards
    James



    310 01/07/2019 06:57:40 16594594 61 - Production-61_84 cevonymob_web24 - union defend castle Glory Cavalries (150) 719733 715233
    787 01/07/2019 06:58:09 16594594 55 - Production-55 cevonymob_web40 - - Troop Recall (493) 1 0
    308 01/07/2019 07:00:56 16594594 55 - Production-55 cevonymob_web30 - union defend castle Glory Archers (148) 374999 318953
    786 01/07/2019 07:01:15 16594594 55 - Production-55 cevonymob_web55 - - 24 Hour Truce Agreement (978) 1 0

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