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Thread: Hit while bubbled

  1. #1

    Hit while bubbled

    Hi, I was hit while 40seconds into a fresh bubble, have sent the relevant details by email to support but yet to hear back. I sent all evidence with time stamps. To continue with the game i have had to waste gems and loads of rss to recover, and still run out and while lose troops as not having enough source of life.
    The support has been horrific and no wonder people are leaving.....how doing get reinbursed and fully recovered before I go too?

    Cheers ......

  2. #2
    Quote Originally Posted by ppp View Post
    Hi, I was hit while 40seconds into a fresh bubble, have sent the relevant details by email to support but yet to hear back. I sent all evidence with time stamps. To continue with the game i have had to waste gems and loads of rss to recover, and still run out and while lose troops as not having enough source of life.
    The support has been horrific and no wonder people are leaving.....how doing get reinbursed and fully recovered before I go too?

    Cheers ......
    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Thanks.

    Best Regards
    James

  3. #3
    Hi James,

    Its 15049666

    If you require the screenshots and time stamps please let me know

    P

  4. #4
    Dear Liege
    The log shows that you broke the bubble by scouting our players. And you also used some marching items before you got hit. Thanks.

    Best Regards
    James



    390 30/06/2019 15:16:58 15049666 - - 24 Hour Truce Agreement (978) 2 1
    391 30/06/2019 15:16:49 15049666 - - City Teleporter (45) 287 286
    392 30/06/2019 15:16:20 15049666 - - City Teleporter (45) 288 287
    393 30/06/2019 15:16:13 15049666 - - Adv Troop March Speedup (947) 13 12
    394 30/06/2019 15:16:12 15049666 - - Adv Troop March Speedup (947) 14 13
    395 30/06/2019 15:15:33 15049666 - clearPeaceShield_sendTroop type is 9
    239 30/06/2019 15:16:21 15049666 47 - Production-47_31 cevonymob_web30 - union defend castle Knights (26) 2000 0

  5. #5
    James this is due to the log being broken.
    The bubble took after the scout and would not let me put another on due to the minute cool down, I have the screenshots and time stamps to prove this, as forwarded by email. This is the point, the game broke and therefore left me vulnerable for the 1min cool down period. So please do not preach the log to me as the log is incorrect.

    P

  6. #6
    I was hit 20seconds into a new bubble but the physical bubble did not take, so therefore the game caused the incident.

  7. #7
    The advanced troop march speeds was me getting my troops out the alliance farm to try to port away, hence the 2 ports then as it would NOT let me put one on due to the minute wait....so therefore more evidence the bubble was broken due to the game

  8. #8
    Dear Liege
    The log is generated after the database or account status changed. It logged the moment after something was changed. So we can only told you that you didn't have any bubble on. Thanks.

    Best Regards
    James

  9. #9
    So a complete cop out with the evidence I have disgusting treatment. The game broke and you wont do anything about it?

  10. #10
    Disgusting how you wont listen or look at the evidence and claim your game is bug free and actually does everything you think. Appalling response and disregard to facts and evidence

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