Results 1 to 8 of 8

Thread: Support

  1. #1

    Support

    I've been trying to get help by support in game but conversations with support disappeared. This has happend many times since update. I need help with a concern of mine but are not able to get it in game.

    Game started lagging during SvS and I could not port away. Because of this I was zeroed. I sent screenshot to support and also explained what happend. But that conversation is now gone..

    Player ID: 17683193

    Server: 91 + 80

  2. #2
    Quote Originally Posted by MrRob View Post
    I've been trying to get help by support in game but conversations with support disappeared. This has happend many times since update. I need help with a concern of mine but are not able to get it in game.

    Game started lagging during SvS and I could not port away. Because of this I was zeroed. I sent screenshot to support and also explained what happend. But that conversation is now gone..

    Player ID: 17683193

    Server: 91 + 80
    Dear Liege
    Sorry for the inconvenience. Please post the screenshot of the battle here with the battle time shown so that we could have a further check. And please also tell us your device model so that we could try to reproduce the problem and fix it. Thanks.

    Best Regards
    James

  3. #3
    I deleted the report because all my messages was disappearing from support every time. But I took screenshot of our alliance chatt when it happend and also all my injured in hospital. I'll post it for you here to se.

    Also I use a Samsung galaxy S8 and I'm still not able to write to support.

  4. #4
    I don't even know how to post pictures here 😫

  5. #5
    Quote Originally Posted by MrRob View Post
    I don't even know how to post pictures here 
    Dear Liege
    You can try upload the pictures to postimg.org or imgur.com and then post the link here. If you are using a PC, you can attach the picture by using our reply toolbar to attach the pictures. Thanks.

    Best Regards
    James

  6. #6






    The last one was taken 02-06-2019 01.21 in Sweden. Server time is 2 hours after so that gives 01-06-2019 at 23.21 and as you can se it happend 14 hours earlier.

    Best regards
    Rob

  7. #7
    Dear Liege
    We've just re-sent 50 source of life and 100M resources each to you for the cost of the healing and reviving your troops. Thanks.

    Best Regards
    James



    569 02/06/2019 16:38:09 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Abatis VI (132) 2156 2144 12 Abatis VI (132) 195
    570 02/06/2019 16:38:09 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Mounted Conscripts (21) 2068 1591 477 Mounted Conscripts (21) 1276
    571 02/06/2019 16:38:09 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Trap VI (130) 2562 2531 31 Trap VI (130) 309
    572 02/06/2019 16:38:09 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Fire Arrow VI (133) 2242 2241 1 Fire Arrow VI (133) 24
    573 02/06/2019 16:33:41 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Fire Arrow VI (133) 2246 2242 4 Invincible Archers (125) 182179
    574 02/06/2019 16:33:41 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Abatis VI (132) 2200 2156 44 Europa Archers (124) 106106
    575 02/06/2019 16:33:41 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Trap VI (130) 2618 2562 56 Warriors (1) 969
    578 02/06/2019 07:15:00 17683193 48 - Production-48_96 cevonymob_web16 - union defend castle Mounted Conscripts (21) 2099 2068 31 Templar Cavalries (127) 92017
    579 02/06/2019 07:04:04 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Mounted Conscripts (21) 2165 2099 66 Imperial Crossbowmen (19) 1450
    580 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Invincible Archers (125) 220548 38369 182179 Ballistas (36) 500
    581 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Mounted Conscripts (21) 2852 2165 687 Scorpions (38) 500
    582 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Abatis VI (132) 2216 2200 16 Trebuchets (32) 1450
    583 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Europa Archers (124) 106141 35 106106 Catapults (31) 1383
    584 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Warriors (1) 1233 264 969 Gravity Trebuchets (39) 500
    585 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Trap VI (130) 2660 2618 42 Onagers (33) 1116
    586 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Templar Cavalries (127) 290297 198280 92017 Heavy Ballistas (37) 418
    587 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Imperial Crossbowmen (19) 1450 0 1450 Imperial Helepolis (40) 1250
    588 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Fire Arrow VI (133) 2248 2246 2 Source of Life (2850) 56
    589 02/06/2019 07:00:41 17683193 48 - Production-48_96 cevonymob_web11 - union defend castle Fire Arrow VI (133) 2249 2248 1
    590 02/06/2019 07:00:41 17683193 48 - Production-48_96 cevonymob_web11 - union defend castle Abatis VI (132) 2226 2216 10
    591 02/06/2019 07:00:41 17683193 48 - Production-48_96 cevonymob_web11 - union defend castle Trap VI (130) 2674 2660 14
    592 02/06/2019 06:47:23 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Mounted Conscripts (21) 2867 2852 15
    593 02/06/2019 06:47:23 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Trap VI (130) 2686 2674 12
    594 02/06/2019 06:47:23 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Fire Arrow VI (133) 2250 2249 1
    595 02/06/2019 06:47:23 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Abatis VI (132) 2236 2226 10
    596 02/06/2019 06:26:13 17683193 48 - Production-48_96 cevonymob_web19 - union defend castle Abatis VI (132) 2241 2236 5
    597 02/06/2019 06:26:13 17683193 48 - Production-48_96 cevonymob_web19 - union defend castle Trap VI (130) 2691 2686 5
    598 02/06/2019 06:26:13 17683193 48 - Production-48_96 cevonymob_web19 - union defend castle Fire Arrow VI (133) 2254 2250 4
    599 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Ballistas (36) 500 0 500
    600 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Abatis VI (132) 2339 2241 98
    601 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Scorpions (38) 500 0 500
    602 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Trebuchets (32) 1450 0 1450
    603 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Catapults (31) 1383 0 1383
    604 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Trap VI (130) 2840 2691 149
    605 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Gravity Trebuchets (39) 500 0 500
    606 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Onagers (33) 1116 0 1116
    607 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Fire Arrow VI (133) 2265 2254 11
    608 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Heavy Ballistas (37) 418 0 418
    609 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Imperial Helepolis (40) 1250 0 1250
    179 02/06/2019 19:15:10 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 2 0 2
    180 02/06/2019 19:15:07 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 4 2 2
    181 02/06/2019 19:15:04 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 6 4 2
    182 02/06/2019 19:15:02 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 8 6 2
    183 02/06/2019 19:14:59 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 10 8 2
    184 02/06/2019 19:14:55 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 12 10 2
    185 02/06/2019 19:14:53 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 14 12 2
    186 02/06/2019 19:14:50 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 16 14 2
    187 02/06/2019 19:14:47 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 18 16 2
    188 02/06/2019 19:14:44 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 20 18 2
    189 02/06/2019 19:14:42 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 22 20 2
    190 02/06/2019 19:14:39 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 24 22 2
    191 02/06/2019 19:14:37 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 26 24 2
    192 02/06/2019 19:14:35 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 28 26 2
    193 02/06/2019 19:14:32 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 30 28 2
    194 02/06/2019 19:14:30 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 32 30 2
    195 02/06/2019 19:14:28 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 34 32 2
    196 02/06/2019 19:14:25 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 36 34 2
    197 02/06/2019 19:14:22 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 37 36 1
    198 02/06/2019 19:14:20 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 38 37 1
    199 02/06/2019 19:14:18 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 39 38 1
    200 02/06/2019 19:14:15 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 40 39 1
    201 02/06/2019 19:14:13 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 41 40 1
    202 02/06/2019 19:14:10 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 42 41 1
    203 02/06/2019 19:14:08 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 43 42 1
    204 02/06/2019 19:14:06 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 44 43 1
    205 02/06/2019 19:14:04 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 45 44 1
    206 02/06/2019 19:14:01 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 46 45 1
    207 02/06/2019 19:13:59 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 47 46 1
    208 02/06/2019 19:13:56 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 48 47 1
    209 02/06/2019 19:13:53 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 49 48 1
    210 02/06/2019 19:13:51 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 50 49 1
    211 02/06/2019 19:13:48 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 51 50 1
    212 02/06/2019 19:13:46 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 52 51 1
    213 02/06/2019 19:13:44 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 53 52 1
    214 02/06/2019 19:13:41 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 54 53 1
    215 02/06/2019 19:13:39 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 55 54 1
    216 02/06/2019 19:13:34 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 56 55 1

  8. #8
    Thanks James you are the best!

    Now the only problem left is that I can't write to support. I have as I said a Samsung Galaxy S8

    Best regards
    Rob

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •