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Thread: Support

  1. #1

    Support

    I've been trying to get help by support in game but conversations with support disappeared. This has happend many times since update. I need help with a concern of mine but are not able to get it in game.

    Game started lagging during SvS and I could not port away. Because of this I was zeroed. I sent screenshot to support and also explained what happend. But that conversation is now gone..

    Player ID: 17683193

    Server: 91 + 80

  2. #2
    Quote Originally Posted by MrRob View Post
    I've been trying to get help by support in game but conversations with support disappeared. This has happend many times since update. I need help with a concern of mine but are not able to get it in game.

    Game started lagging during SvS and I could not port away. Because of this I was zeroed. I sent screenshot to support and also explained what happend. But that conversation is now gone..

    Player ID: 17683193

    Server: 91 + 80
    Dear Liege
    Sorry for the inconvenience. Please post the screenshot of the battle here with the battle time shown so that we could have a further check. And please also tell us your device model so that we could try to reproduce the problem and fix it. Thanks.

    Best Regards
    James

  3. #3
    I deleted the report because all my messages was disappearing from support every time. But I took screenshot of our alliance chatt when it happend and also all my injured in hospital. I'll post it for you here to se.

    Also I use a Samsung galaxy S8 and I'm still not able to write to support.

  4. #4
    I don't even know how to post pictures here 😫

  5. #5
    Quote Originally Posted by MrRob View Post
    I don't even know how to post pictures here 
    Dear Liege
    You can try upload the pictures to postimg.org or imgur.com and then post the link here. If you are using a PC, you can attach the picture by using our reply toolbar to attach the pictures. Thanks.

    Best Regards
    James

  6. #6






    The last one was taken 02-06-2019 01.21 in Sweden. Server time is 2 hours after so that gives 01-06-2019 at 23.21 and as you can se it happend 14 hours earlier.

    Best regards
    Rob

  7. #7
    Dear Liege
    We've just re-sent 50 source of life and 100M resources each to you for the cost of the healing and reviving your troops. Thanks.

    Best Regards
    James



    569 02/06/2019 16:38:09 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Abatis VI (132) 2156 2144 12 Abatis VI (132) 195
    570 02/06/2019 16:38:09 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Mounted Conscripts (21) 2068 1591 477 Mounted Conscripts (21) 1276
    571 02/06/2019 16:38:09 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Trap VI (130) 2562 2531 31 Trap VI (130) 309
    572 02/06/2019 16:38:09 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Fire Arrow VI (133) 2242 2241 1 Fire Arrow VI (133) 24
    573 02/06/2019 16:33:41 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Fire Arrow VI (133) 2246 2242 4 Invincible Archers (125) 182179
    574 02/06/2019 16:33:41 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Abatis VI (132) 2200 2156 44 Europa Archers (124) 106106
    575 02/06/2019 16:33:41 17683193 91 - Production-91_80 cevonymob_web30 - union defend castle Trap VI (130) 2618 2562 56 Warriors (1) 969
    578 02/06/2019 07:15:00 17683193 48 - Production-48_96 cevonymob_web16 - union defend castle Mounted Conscripts (21) 2099 2068 31 Templar Cavalries (127) 92017
    579 02/06/2019 07:04:04 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Mounted Conscripts (21) 2165 2099 66 Imperial Crossbowmen (19) 1450
    580 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Invincible Archers (125) 220548 38369 182179 Ballistas (36) 500
    581 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Mounted Conscripts (21) 2852 2165 687 Scorpions (38) 500
    582 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Abatis VI (132) 2216 2200 16 Trebuchets (32) 1450
    583 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Europa Archers (124) 106141 35 106106 Catapults (31) 1383
    584 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Warriors (1) 1233 264 969 Gravity Trebuchets (39) 500
    585 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Trap VI (130) 2660 2618 42 Onagers (33) 1116
    586 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Templar Cavalries (127) 290297 198280 92017 Heavy Ballistas (37) 418
    587 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Imperial Crossbowmen (19) 1450 0 1450 Imperial Helepolis (40) 1250
    588 02/06/2019 07:01:21 17683193 48 - Production-48_96 cevonymob_web25 - union defend castle Fire Arrow VI (133) 2248 2246 2 Source of Life (2850) 56
    589 02/06/2019 07:00:41 17683193 48 - Production-48_96 cevonymob_web11 - union defend castle Fire Arrow VI (133) 2249 2248 1
    590 02/06/2019 07:00:41 17683193 48 - Production-48_96 cevonymob_web11 - union defend castle Abatis VI (132) 2226 2216 10
    591 02/06/2019 07:00:41 17683193 48 - Production-48_96 cevonymob_web11 - union defend castle Trap VI (130) 2674 2660 14
    592 02/06/2019 06:47:23 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Mounted Conscripts (21) 2867 2852 15
    593 02/06/2019 06:47:23 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Trap VI (130) 2686 2674 12
    594 02/06/2019 06:47:23 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Fire Arrow VI (133) 2250 2249 1
    595 02/06/2019 06:47:23 17683193 48 - Production-48_96 cevonymob_web24 - union defend castle Abatis VI (132) 2236 2226 10
    596 02/06/2019 06:26:13 17683193 48 - Production-48_96 cevonymob_web19 - union defend castle Abatis VI (132) 2241 2236 5
    597 02/06/2019 06:26:13 17683193 48 - Production-48_96 cevonymob_web19 - union defend castle Trap VI (130) 2691 2686 5
    598 02/06/2019 06:26:13 17683193 48 - Production-48_96 cevonymob_web19 - union defend castle Fire Arrow VI (133) 2254 2250 4
    599 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Ballistas (36) 500 0 500
    600 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Abatis VI (132) 2339 2241 98
    601 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Scorpions (38) 500 0 500
    602 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Trebuchets (32) 1450 0 1450
    603 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Catapults (31) 1383 0 1383
    604 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Trap VI (130) 2840 2691 149
    605 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Gravity Trebuchets (39) 500 0 500
    606 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Onagers (33) 1116 0 1116
    607 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Fire Arrow VI (133) 2265 2254 11
    608 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Heavy Ballistas (37) 418 0 418
    609 02/06/2019 06:26:06 17683193 48 - Production-48_96 cevonymob_web13 - union defend castle Imperial Helepolis (40) 1250 0 1250
    179 02/06/2019 19:15:10 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 2 0 2
    180 02/06/2019 19:15:07 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 4 2 2
    181 02/06/2019 19:15:04 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 6 4 2
    182 02/06/2019 19:15:02 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 8 6 2
    183 02/06/2019 19:14:59 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 10 8 2
    184 02/06/2019 19:14:55 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 12 10 2
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    186 02/06/2019 19:14:50 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 16 14 2
    187 02/06/2019 19:14:47 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 18 16 2
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    194 02/06/2019 19:14:30 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 32 30 2
    195 02/06/2019 19:14:28 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 34 32 2
    196 02/06/2019 19:14:25 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 36 34 2
    197 02/06/2019 19:14:22 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 37 36 1
    198 02/06/2019 19:14:20 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 38 37 1
    199 02/06/2019 19:14:18 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 39 38 1
    200 02/06/2019 19:14:15 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 40 39 1
    201 02/06/2019 19:14:13 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 41 40 1
    202 02/06/2019 19:14:10 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 42 41 1
    203 02/06/2019 19:14:08 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 43 42 1
    204 02/06/2019 19:14:06 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 44 43 1
    205 02/06/2019 19:14:04 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 45 44 1
    206 02/06/2019 19:14:01 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 46 45 1
    207 02/06/2019 19:13:59 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 47 46 1
    208 02/06/2019 19:13:56 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 48 47 1
    209 02/06/2019 19:13:53 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 49 48 1
    210 02/06/2019 19:13:51 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 50 49 1
    211 02/06/2019 19:13:48 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 51 50 1
    212 02/06/2019 19:13:46 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 52 51 1
    213 02/06/2019 19:13:44 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 53 52 1
    214 02/06/2019 19:13:41 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 54 53 1
    215 02/06/2019 19:13:39 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 55 54 1
    216 02/06/2019 19:13:34 17683193 91 - Production-91_80 cevonymob_web28 - - Source of Life (2850) 56 55 1

  8. #8
    Thanks James you are the best!

    Now the only problem left is that I can't write to support. I have as I said a Samsung Galaxy S8

    Best regards
    Rob

  9. #9
    Quote Originally Posted by MrRob View Post
    Thanks James you are the best!

    Now the only problem left is that I can't write to support. I have as I said a Samsung Galaxy S8

    Best regards
    Rob
    Dear Liege
    Our developer said that we provided an option to send email directly for players who could not send tickets at the moment. Does it work for you please? Thanks.

    Best Regards
    James

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