account lost

[UndeadFunky]

i lost my account it is no longer connected my facebook.. player ID 17843559 new ID 24536751 i dont know how this happened here are some purchase historys i could find

[James0222]

i lost my account it is no longer connected my facebook.. player ID 17843559 new ID 24536751 i dont know how this happened here are some purchase historys i could find

Dear Liege
We will process your request as soon as possible. Thanks.

Best Regards
James

[Soul3ater]

Hey i i try to link my account with my game center and it got me to a new account and now i cant go back to the other one i checked and is still there so can you guys please help me, i created the account yesterday and the issue started today

name is: Soul3ater
server : 124

[UndeadFunky]

Dear Liege
We will process your request as soon as possible. Thanks.

Best Regards
James

james still no responds ? youve helped multiple people and i get nothing feels bad man

[UndeadFunky]

James0222 please help

[UndeadFunky]

Dear Liege
We will process your request as soon as possible. Thanks.

Best Regards
James

5 days ago this was sent still nothing cant believe i waste money somewhere i cant even get help

[James0222]

5 days ago this was sent still nothing cant believe i waste money somewhere i cant even get help

Dear Liege
Hi, sorry about that. I forgot to update the progress here. We can see that the account has not been played for months. And the IP and device were also changed since the last login. Even though you provided some receipt screenshots. We still cannot confirm that you are the owner of the account. Please tell us when the last time you logged in was. And if possible, login the new account once with your old device. Thank you.

Best Regards
James

[UndeadFunky]

Dear Liege
Hi, sorry about that. I forgot to update the progress here. We can see that the account has not been played for months. And the IP and device were also changed since the last login. Even though you provided some receipt screenshots. We still cannot confirm that you are the owner of the account. Please tell us when the last time you logged in was. And if possible, login the new account once with your old device. Thank you.
Best Regards
James

I think the last time i logged in was around end of January beginning February I switch phone carriers so i no longer have the old device

[UndeadFunky]

james please help i want to play my game again that ive spent money on

[UndeadFunky]

Dear Liege
We will process your request as soon as possible. Thanks.

Best Regards
James

guess you'll never respond or let my messages go through

[guptaandrew]

guess you'll never respond or let my mcdvoice messages go through

lol thats what happened to me. i showed my concern over same issue from my previous account but got no respond afterwards

[James0222]

lol thats what happened to me. i showed my concern over same issue from my previous account but got no respond afterwards

Dear Liege
We cannot help if you don't remember your email.

Best Regards
James

[ScottElliff]

Originally Posted by Soul3ater
Hey i i try to link my account with my game center and it got me to a new account and now i cant go back to the other one i checked essay service today and is still there so can you guys please help me, i created my account yesterday and the issue started today

name is: Soul3ater
server : 124

Hello,

Have you tried to clear cache and cookies and then login again? Or one more option is to delete the game and install it anew. I had issues after Windows 10 updates.