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  1. #1

    Game frozen

    Player ID:16382196 While playing SVS this morning at 2019-4-20 01:09:45 and 01:10:17 .While on the other server. My game bacame slow and unresponsive. First I could not set rallies, it forced kept freezing and resetting. So only one rally was set out of two. I set a march for attack. I saw that the player I was attacking had switched places with another. I hit the recall button and sped the march. The game froze and reset. It sped the march to the attack not to the recall. Causing me to lose the attack. Then when I was trying to speed back. The game froze again when trying speed home. I could not add gems or do anything. I was then scouted and hit. The game became unresponsive. I was not able to port move. The game unfroze, reloaded and I was on fire. I have a healing bill of 240 million food, 372.9 million wood,521 million ore, 66 million stone and 279 days of healing. I have 1.537 million troops that need to be revived. I sent a message to customer service in game and the game kept freezing and showing signs of latency. I added screen shots and typed into the messsage box. The lag and the freezing was so bad the it double sent photos, added my text out of order. Once again I am a paying customer that has been playing for over two years with a VIP level of 16. I have been happy to pay to play. But I donít know how to keep playing if the game freezes and I lose all my troops. Please help.

  2. #2
    Quote Originally Posted by pineda.ernesto@gmail.com View Post
    Player ID:16382196 While playing SVS this morning at 2019-4-20 01:09:45 and 01:10:17 .While on the other server. My game bacame slow and unresponsive. First I could not set rallies, it forced kept freezing and resetting. So only one rally was set out of two. I set a march for attack. I saw that the player I was attacking had switched places with another. I hit the recall button and sped the march. The game froze and reset. It sped the march to the attack not to the recall. Causing me to lose the attack. Then when I was trying to speed back. The game froze again when trying speed home. I could not add gems or do anything. I was then scouted and hit. The game became unresponsive. I was not able to port move. The game unfroze, reloaded and I was on fire. I have a healing bill of 240 million food, 372.9 million wood,521 million ore, 66 million stone and 279 days of healing. I have 1.537 million troops that need to be revived. I sent a message to customer service in game and the game kept freezing and showing signs of latency. I added screen shots and typed into the messsage box. The lag and the freezing was so bad the it double sent photos, added my text out of order. Once again I am a paying customer that has been playing for over two years with a VIP level of 16. I have been happy to pay to play. But I donít know how to keep playing if the game freezes and I lose all my troops. Please help.
    Dear Liege
    Sorry for the inconvenience. Please attach a screenshot of the battle report with the time stamp shown so that we can have a further check for you. Thanks.

    Best Regards
    James

  3. #3

  4. #4
    Dear Liege
    From the log and screenshot you provided. The first battle was that you attacked other players. It's not consistent with what you said that you were attacked twice. So we will base on the second report to calculate the compensation. And we can only give part of the losses as per our instruction that here are what we will send to you:

    Resources (Each type) 150M

    Mechanical Catapults (129) 32000
    Armed Chariots (152) 30000
    Templar Cavalries (127) 20000
    Catapults (31) 80000
    Mounted Conscripts (21) 70000
    Slinger Conscripts (11) 20000
    Glory Cavalries (150) 30000


    Training Speedup (12H) 200
    Healing Speedup (12H) 200
    Source of Life (SvS only) 150
    Thanks.

    Best Regards
    James



    833 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Slinger Conscripts (11) 62185 1539 60646
    834 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Spearmen (13) 662 596 66
    835 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Man-at-Arms (7) 38 0 38
    836 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Crusaders (9) 1 0 1
    837 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Catapults (31) 259271 28 259243
    838 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Traction Trebuchets (35) 22 0 22
    839 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Imperial Helepolis (40) 4323 0 4323
    840 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Scorpions (38) 11 0 11
    841 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Composite Bow Archers (12) 1398 1332 66
    842 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Halberdiers (4) 4926 67 4859
    843 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Imperial Lancers (30) 4323 0 4323
    844 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Templar Warriors (123) 1 0 1
    845 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Warriors (1) 5375 67 5308
    846 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Swordsmen (3) 3903 30 3873
    847 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Ballistas (36) 9 0 9
    848 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Mechanical Catapults (129) 112744 7497 105247
    849 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Armed Chariots (152) 99659 0 99659
    850 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Hussars (22) 8646 0 8646
    851 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Zweihanders (5) 3500 393 3107
    852 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Imperial Footknights (10) 130 76 54
    853 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Heavy Ballistas (37) 11 0 11
    854 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Mounted Conscripts (21) 206670 61 206609
    855 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Longbow Archers (14) 8 0 8
    856 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Janissaries (8) 1 0 1
    857 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Templar Cavalries (127) 52090 0 52090
    858 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Horse Archers (23) 4323 0 4323
    859 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Macemen (6) 260 0 260
    860 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Invincible Archers (125) 2006 1977 29
    861 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Gravity Trebuchets (39) 13 0 13
    862 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Conscripts (2) 6628 28 6600
    863 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Elite Spearmen (15) 484 135 349
    864 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Musketeers (20) 613 603 10
    865 20/04/2019 16:10:17 16382196 83 - Production-83_87 cevonymob_web14 - union defend castle Glory Cavalries (150) 1039317 965282 74035

  5. #5

  6. #6
    I have since revived my troops and healed the wounded troops. 600k gems and the rss listed in the original post. That is what the freezing cost. I was worried that there would not be a response before the troops were gone. Please help

  7. #7
    I set two rallyís on a boss monster. Only one set. I then attacked and tried to recall. And speed home. I did not attack a keep twice. The game reset and instead of recalling it sped the march to the keep. I would not have sped a march to a player with 5 million troops at home. Muadib the player was following me around at the temples I had him scouted already. I know what he had in terms of troops.

  8. #8
    I lost the attack I set because recall button not setting when the game reset and I lost the defense because I could not bring the troops home to defend because the game reset causing me to lose the troops. I could not speed the remaking troops home. I did not even see the hit because the game was frozen. I never said I lost two defenses or two attacks. I set two rallyís on a boss monster to protect the other 1.9 million troops I had. Only in set.

  9. #9
    Thank you for providing some compensation for the freezing but it cost me a lot of money to get the gems. Please help with this. I beleive that you want to help make the situation right. I have added further explaination in previous posts.

  10. #10
    I apologize for the many posts but I want to make sure that I am clear about what I happened. Before I set the march to the keep. I set two 60 min rallyís on one boss monster. When I set my attack march only one of the rallyís on the boss monster was set. My attack , the screen shot I posted, was not recalled due tot he game resetting but instead was sped to the keep that switched places with the original keep. Then when my march was returning I sped it home but ran out of gems... because the of the before mentioned glitch. I could not add gems because the game reset again and then I was hit causing me to lose a defense. It also seems to have canceled the rally on the boss. Causing me to lose all but a tiny percentage of troops. I could not port or take any action due to the game resetting again. 2.9 million troops either healing or needing to be revived. I healed the troops and revived the troops in fear that I would not get a response before they were permanently gone. The bill for healing is in the screen shot posted above. The rss for that you gave for that is fine but the revival cost was almost 600k gems. 109 5k gem boxes plus the gems from the server war boxes I believe that was 35k gems. The server was boxes I can lose it is okay. My concern is with 109 5k gem boxes need to revive the troops. I hope this clarifies a bit more. Please help.

  11. #11
    Please let me know what can be done. I have given you the information as it has happened. 600k gems plus the rss plus heal speeds. It is a lot to lose due to the game resetting multiple times within a span of 2mins

  12. #12
    Hello, please review updated post regarding compensation.

  13. #13
    Dear Liege
    We are so sorry that it was the final decision. And at the same time we didn't receive any other lag reports that it was not our server's problem. And decisions were made based on the game log and our working instruction. Thanks.

    Best Regards
    James



    254 08/04/2019 08:48:51 11326950 16 - Production-16 cevonymob_web42 ConsumeItem consumeItem 8 Hour Speed Up (981) 50 0 50 8 Hour Speed Up (981) 112
    255 08/04/2019 08:48:50 11326950 16 - Production-16 cevonymob_web42 ConsumeItem consumeItem 12 Hour Speed Up (964) 25 0 25 12 Hour Speed Up (964) 49
    256 08/04/2019 08:48:49 11326950 16 - Production-16 cevonymob_web42 ConsumeItem consumeItem 3 Day Speed Up (984) 5 0 5 3 Day Speed Up (984) 5
    257 08/04/2019 08:48:47 11326950 16 - Production-16 cevonymob_web42 ConsumeItem consumeItem 1 Hour Speedup for Construction (36) 343 0 343 1 Hour Speedup for Construction (36) 343
    258 08/04/2019 08:48:28 11326950 16 - Production-16 cevonymob_web42 - CallbackSoldiers Horn (4111) 45 3 42 Horn (4111) 42
    259 08/04/2019 08:36:51 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 5 Minute Speed Up (949) 2824 2694 130 5 Minute Speed Up (949) 130
    260 08/04/2019 08:36:49 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 12 Hour Speed Up (964) 49 25 24 24 Hour Speed Up (983) 20
    261 08/04/2019 08:36:47 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 24 Hour Speed Up (983) 20 0 20 3 Hour Speed Up (980) 812
    262 08/04/2019 08:36:43 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 3 Hour Speed Up (980) 566 0 566 60 Minute Speed Up (951) 1383
    263 08/04/2019 08:36:37 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 8 Hour Speed Up (981) 62 0 62 Platinum Alliance Package (2543) 1
    264 08/04/2019 08:36:35 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 60 Minute Speed Up (951) 200 0 200 Revival Stone (1002) 1
    265 08/04/2019 08:28:03 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem Platinum Alliance Package (2543) 1 0 1 Courage Horn (2104) 1
    266 08/04/2019 08:14:43 11326950 16 - Production-16 cevonymob_web47 - - Revival Stone (1002) 12 11 1
    267 08/04/2019 08:13:57 11326950 16 - Production-16 cevonymob_web47 WearHeroEquip wearHeroEquip: action:1,pos:4,item:2104 Courage Horn (2104) 1 0 1
    268 08/04/2019 08:09:54 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 3 Hour Speed Up (980) 812 566 246
    269 08/04/2019 08:09:50 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 60 Minute Speed Up (951) 1183 0 1183

  14. #14
    Were you about to review the information posted

  15. #15
    Hello. I wanted to express why I get frustrated with this game and the lack of compensation when the game glitches. I have been playing for two years. I have followed the rules, not building alts not paying money outside game for items in game. I have decided to coin and spend money with you and your game. It appears that you reward those that break your rules with compensation when the mistake is made not because of a glitch but user error. I have reported two big issues and expended my resources that I paid for. Rss and gems. 600k gems is a lot of money. 109 5k boxes. I would like to keep coining a growing but when the game freezes then goes to connection timeout and does not register all of the actions I lose not just an attack but a defense. I set two rallies on a boss monster before I lost the attack that was sped. This was done to protect my troops. Only one registered. I sent the attack and then noted that the person I was attack switched places with another bigger player, that I would not have attacked. I pressed the recall button and sped back to my keep. Or so I thought. The game froze/ timed out ( the loss of connection icon showed up, I was at home in a stable WiFi network) and reset. The recall did not register and my troops sped to the keep maud dib. Where I lost the attack. I tried to speed the rest of my troops home but ran out of gems and speeds because my troops sped to the keep on an attack run and was out timed out again. I then tried to add gems to speed by gems and was timed out again. Troops finally made it home, I was not able to port, i was timed out again when I returned this last time I was on fire. My rally was back in keep and all my troops were either dead, which need sols to revive. Or in the hospital. 3million plus troops total. Once again I play because I enjoy it. If my mistake I would not have any issue reviving my troops or healing at my expense, it is a war game. But this was clearly an issue with timing out and not registering actions. Please help. Above you will seem the 521 mil ore, 372 wood, 240 mil food and 66 mil ore. To revive troops it cost 109 5k boxes plus the gems I had open. Coming close to 600k in total. I would like to keep playing and spending money, but i need some type of resolution. Please help

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