Game frozen

[James0222]

Dear Liege
We are so sorry that it was the final decision. And at the same time we didn't receive any other lag reports that it was not our server's problem. And decisions were made based on the game log and our working instruction. Thanks.

Best Regards
James


254 08/04/2019 08:48:51 11326950 16 - Production-16 cevonymob_web42 ConsumeItem consumeItem 8 Hour Speed Up (981) 50 0 50 8 Hour Speed Up (981) 112
255 08/04/2019 08:48:50 11326950 16 - Production-16 cevonymob_web42 ConsumeItem consumeItem 12 Hour Speed Up (964) 25 0 25 12 Hour Speed Up (964) 49
256 08/04/2019 08:48:49 11326950 16 - Production-16 cevonymob_web42 ConsumeItem consumeItem 3 Day Speed Up (984) 5 0 5 3 Day Speed Up (984) 5
257 08/04/2019 08:48:47 11326950 16 - Production-16 cevonymob_web42 ConsumeItem consumeItem 1 Hour Speedup for Construction (36) 343 0 343 1 Hour Speedup for Construction (36) 343
258 08/04/2019 08:48:28 11326950 16 - Production-16 cevonymob_web42 - CallbackSoldiers Horn (4111) 45 3 42 Horn (4111) 42
259 08/04/2019 08:36:51 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 5 Minute Speed Up (949) 2824 2694 130 5 Minute Speed Up (949) 130
260 08/04/2019 08:36:49 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 12 Hour Speed Up (964) 49 25 24 24 Hour Speed Up (983) 20
261 08/04/2019 08:36:47 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 24 Hour Speed Up (983) 20 0 20 3 Hour Speed Up (980) 812
262 08/04/2019 08:36:43 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 3 Hour Speed Up (980) 566 0 566 60 Minute Speed Up (951) 1383
263 08/04/2019 08:36:37 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 8 Hour Speed Up (981) 62 0 62 Platinum Alliance Package (2543) 1
264 08/04/2019 08:36:35 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 60 Minute Speed Up (951) 200 0 200 Revival Stone (1002) 1
265 08/04/2019 08:28:03 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem Platinum Alliance Package (2543) 1 0 1 Courage Horn (2104) 1
266 08/04/2019 08:14:43 11326950 16 - Production-16 cevonymob_web47 - - Revival Stone (1002) 12 11 1
267 08/04/2019 08:13:57 11326950 16 - Production-16 cevonymob_web47 WearHeroEquip wearHeroEquip: action:1,pos:4,item:2104 Courage Horn (2104) 1 0 1
268 08/04/2019 08:09:54 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 3 Hour Speed Up (980) 812 566 246
269 08/04/2019 08:09:50 11326950 16 - Production-16 cevonymob_web47 ConsumeItem consumeItem 60 Minute Speed Up (951) 1183 0 1183

[pineda.ernesto@gmail.com]

That is different then the response you gave me for the reason you denied the giving me more the first time. You said me timeline did not match up. That there were not two rallies sent. I explained the situation. You made a decision based on me saying I attacked a keep twice. There has been time out/reset/ connectivity issues since the the last up date. The resets occur a lot. I am not talking about lag or latency issues. I am talking about resetting and timeout issues. I was connected to a WiFi network with no history of dropping signal. Full bars. Look at the logs again... if the items do not match up it would be because of the time out issues. The story does not change but your logs would not show that activities were done... look at the timeline I posted... it falls in line with your logs.

[rossi]

If you look at my spending habits with you you will see that I buy at least three packs a day during events... and look at my attacks and defenses I don’t mind losing and healing if the it is a error in judgement on my part. Spending for growth is good which is what I do. Not create multiple alts to not have to spend. But I just used a lot of rss and gems on a timeout glitch caused by the game not user error. Once again please help.

i agreed with you in second part of your post