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  1. #1

    server war temple glitch

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    hello james, had to redo thread previous wouldnt let me attach screenshots

    so first few hrs server wars new buildings no issues. wether attacking or defending temples troops all wounded but siege. So was just like throne, farm tile, or troop tent. my last attack most of troops died besides siege almost a million t12 horses. this should have happened as temples are like throne or farm tile its not attacking a players castle where troops would die except for dead to wounded rate. I have talked to customer service and provided in ss their answer. I am not sure they understand was a temple not a castle attack! i have included ss of attack showing most troops died, and that was horses and siege that died. I also included previous report attack temple where just siege died all other troops wounded as expected. i had more reports deleted due to wasnt expecting issue. so again main issue is temple attack troops should be wounded and were several times before this fatal attack where most my t14 horses died. I also saw other reports from other server players like the one 1 posted all troops wounded but siege, have yet to see 1 report where they died as mine did as temple is like throne should be wounded! So i am looking for answers and help as this was a very costly glitch. My hospital was empty so thats not reason why died/
    James if you could please help and look into this i appreciate you have always been helpful!

    server 6
    make cry
    id 10722837

  2. #2
    Quote Originally Posted by MAKE U CRY1 View Post
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    hello james, had to redo thread previous wouldnt let me attach screenshots

    so first few hrs server wars new buildings no issues. wether attacking or defending temples troops all wounded but siege. So was just like throne, farm tile, or troop tent. my last attack most of troops died besides siege almost a million t12 horses. this should have happened as temples are like throne or farm tile its not attacking a players castle where troops would die except for dead to wounded rate. I have talked to customer service and provided in ss their answer. I am not sure they understand was a temple not a castle attack! i have included ss of attack showing most troops died, and that was horses and siege that died. I also included previous report attack temple where just siege died all other troops wounded as expected. i had more reports deleted due to wasnt expecting issue. so again main issue is temple attack troops should be wounded and were several times before this fatal attack where most my t14 horses died. I also saw other reports from other server players like the one 1 posted all troops wounded but siege, have yet to see 1 report where they died as mine did as temple is like throne should be wounded! So i am looking for answers and help as this was a very costly glitch. My hospital was empty so thats not reason why died/
    James if you could please help and look into this i appreciate you have always been helpful!

    server 6
    make cry
    id 10722837
    Dear Liege
    Could you tell us the consist of your troops please? And please also mark the casualty before and after the update. And please also tell us a date so that we could ask our developers to have a further check. Thanks.

    For example:
    Before:
    T13 Cavalries No Casualty
    T13 Sieges No Casualty
    T13 Archers No Casualty

    After:
    T13 Cavalries half-wounded
    T13 Sieges No Casualty
    T13 Archers killed

    Best Regards
    James

  3. #3
    attached ss of all troops died went to revive and how much i spent to revive times i revived 147 times from 92 to 239 cost 735000 gems, and could not revive 980,548 t14 horses Click image for larger version. 

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  4. #4
    Quote Originally Posted by MAKE U CRY1 View Post
    attached ss of all troops died went to revive and how much i spent to revive times i revived 147 times from 92 to 239 cost 735000 gems, and could not revive 980,548 t14 horses Click image for larger version. 

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    Dear Liege
    Thank you for the explanation. I see the problem now. Please tell us how many source of life you used and how many are still needed. I think we can send the source of life to you. And please also attach a screenshot or something can prove that your history had enough room for the wounded troops. Thanks.

    Best Regards
    James

  5. #5
    Hello james,
    Thanks for reply.
    I cannot give you comparison before update as temples ect in server wars didn't exist then.
    Let's me try simplify issue.
    If temples, throne, towers, all should produce wounded troops (besides siege) why did I have 981,905 t14 59,286 t12 horses die. I attacked a temple not a castle!

    Other reports which I didn't save had no reason 2 and all other players reports I have seen all troops wounded besides siege!!!

    So my issue is throne, temples, towers when attacking troops are supposed to be wounded besides siege! Why did all mine die? I posted report above date was 4-5-19 time 21:43:24
    Customer server in game said because attack wasn't on temple when report says temple right on it, so I dont feel they looked at it too close just ignored

    So out out those 1.4 mill dead cost me 750k gems to revive what I could and still lost over 900000 t 14 horses could not revive.

    It cost evony nothing to reimburse me or players when I have shown the issue. I did an attack troops should have been wounded besides siege, yet they died.

    So I hope I can get some real assistance here,

  6. #6
    I am not sure what you are asking. I cannot compare before update to after... as their was not temples , towers ect...

    So before update if you attacked throne all troops wounded except possibly siege!
    So as it's not a castle being attacked I venture new buildings towers and temples would be same only siege die. As you are not attacking a castle. Would be like attacking throne, troop tile, farm tile, relic!!
    For the first few hrs of server wars attacking temple did just that even on attack lost only siege died!
    I ss earlier 1 report I had and also have seen many other reports other servers ect only siege died!!
    SO WHY DID I LOSE 981,905 T14 HORSES, 59286 t12 horses died not wounded? When attack was on temple!
    I spent 750k gems to revive what I could since cs in game didn't resolve actually said today attack was not on temple which ss report clearly SAYS TEMPLE!!! And still could bit revive over 900k t14 horses!!!
    It doesn't cost evony a thing to take care of their investors, those who put time and money in game ...

  7. #7
    Thanks for quick reply james.
    I sent the 2 screenshots showing revive cost 147 times at 5 stones was 730k gems. Unfortunately I couldn't revive 980k t14 horses. Not sure how to resolve that cost in resources to remake is 4.5 bill food 4.5 bill wood 12.8 bill iron and 1,279,136 training speeds. Can't revive as out of server war revive period now.
    If can't show hospital was empty they should be able to see that themselves when I healed what I didn't think to screenshot that. Not sure if dead to wounded in report would prove that alone, sure couldn't happen if hospital full. But I'm sure they can check heal logs I didn't heal any big number of troops after that 381000 wounded. I heal after every battle to prevent that and I only healed that 381000 which they can check. Didn't heal for days after that and only small amounts 4 bosses.

  8. #8
    Sorry training speeds mistyped. 12,791

  9. #9
    And my hospital capacity in sw is about 1.8 or 1.9 million

  10. #10
    Dear Liege
    I left a message to our developers. I will let you know when we need more information or keep you updated. Thanks.

    Best Regards
    James

  11. #11
    Thanks James, I tried to provide as much as possible hope gets resolved before this server wars so I'm not happy handicapped for 2 server wars in a row!

  12. #12
    Quote Originally Posted by MAKE U CRY1 View Post
    Thanks James, I tried to provide as much as possible hope gets resolved before this server wars so I'm not happy handicapped for 2 server wars in a row!
    Dear Liege
    Our developer checked the log and suggested that we could send you 200x Source of Life to you as compensation. Would it work for you please? Thanks.

    Best Regards
    James

  13. #13
    to be honest that's a slap in the face. you have admitted troops should have been wounded not died so why should a paying over 3 or or customer incure huge losses due to a defect in battle report? so I should lose over 500k gems and 1 million t 14 horses besides that? that's total crap to put it nicely!!! I would expect the 735k gems I used to revive what I could ( or 735 sol which is equal) and either the 981000 t 14 horses replaced or given the resources and speeds to make them. why should I lose all that when was a game failure nothing i did? I'm just asking to get back what it cost me! never mind it took me out of server wars, do to length getting resolved almost 2 weeks affected my gameplay and probably this server wars!
    Even cs in game admitted temple should be wounded. I have shown revive logs cost to revive 735k gems and the 981k t14 horses I lost how is 200 sol taking care of a player when was games glitch? If I took that compensation I would lose 535k gems and 981k t 14 horses on top of that?

  14. #14
    Dear Liege
    I am so sorry that the developer only agreed with 200 source of life. He said that it was too long ago. Do you have any screenshots that you contacted us immediately or within a reasonable time after it happened please? Thanks.

    Best Regards
    James

  15. #15
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    james attached is the ss which i started conversation with cs in game right after happened on april 5th was the first day of last server wars. i didnt start conversation with you untill almost 2 weeks of getting nowhere with in game customer support

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