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Thread: Game glitch bubble prematurely expired

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  1. #1

    Game glitch bubble prematurely expired

    Hello I have been talking to CS about this issue and haven't gotten no where for some reason my bubble dropped after 13 hours and i was attacked and lost over a million troops. They said I dropped my own bubble but I was laying in a hospital from being in a small automobile accident. The spread sheet they sent me showed I activated a 8 hour bubble that expired in 13 hours and I tried to explain to them that I put on a 24 hour bubble and for some reason it expired early I have the ss of the spread sheet of bubble activity and it clearly shows there was some kind of glitch if you can please help

    Thanks you

  2. #2
    Quote Originally Posted by Slay View Post
    Hello I have been talking to CS about this issue and haven't gotten no where for some reason my bubble dropped after 13 hours and i was attacked and lost over a million troops. They said I dropped my own bubble but I was laying in a hospital from being in a small automobile accident. The spread sheet they sent me showed I activated a 8 hour bubble that expired in 13 hours and I tried to explain to them that I put on a 24 hour bubble and for some reason it expired early I have the ss of the spread sheet of bubble activity and it clearly shows there was some kind of glitch if you can please help

    Thanks you
    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Thanks.

    Best Regards
    James

  3. #3

  4. #4
    Quote Originally Posted by Slay View Post
    Player ID 17019944
    Dear Liege
    I checked the log and did see some abnormal records. I will try to explain it to our admin and hope that he would agree send re-send the lost troops for you. Thanks.

    Best Regards
    James




    343 2019/1/1 20:50:17 17019944 66 - Production-66_97 cevonymob_web24 - union defend castle Trap V (45) 1968 1947 21
    344 2019/1/1 20:50:17 17019944 66 - Production-66_97 cevonymob_web24 - union defend castle Rock VI (131) 2598 2580 18
    345 2019/1/1 20:50:17 17019944 66 - Production-66_97 cevonymob_web24 - union defend castle Abatis VI (132) 4475 4424 51
    346 2019/1/1 20:50:17 17019944 66 - Production-66_97 cevonymob_web24 - union defend castle Trap VI (130) 2257 2231 26
    347 2019/1/1 20:50:17 17019944 66 - Production-66_97 cevonymob_web24 - union defend castle Fire Arrow VI (133) 8751 8636 115
    348 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Invincible Archers (125) 814319 586176 228143
    349 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Champion Cavalries (126) 134577 0 134577
    350 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Warriors (1) 50707 0 50707
    351 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Grand Swordsmen (122) 20982 0 20982
    352 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Europa Archers (124) 52493 0 52493
    353 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Imperial Crossbowmen (19) 50 0 50
    354 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Templar Cavalries (127) 1161161 0 1161161
    355 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Musketeers (20) 8690 0 8690
    356 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Imperial Lancers (30) 31966 0 31966
    357 2019/1/1 20:49:51 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Mechanical Chariots (128) 30097 28592 1505
    358 2019/1/1 20:49:50 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Abatis VI (132) 4644 4475 169
    359 2019/1/1 20:49:50 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Trap VI (130) 2435 2257 178
    360 2019/1/1 20:49:50 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Fire Arrow VI (133) 9195 8751 444
    361 2019/1/1 20:49:50 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Trap V (45) 2057 1968 89
    362 2019/1/1 20:49:50 17019944 66 - Production-66_97 cevonymob_web25 - union defend castle Rock VI (131) 2699 2598 101

  5. #5
    Thanks for all you work James it would be nice to have them back before SvS if at all possible

  6. #6
    Hi James just checking to see if there is a update on the troop status

  7. #7
    Quote Originally Posted by Slay View Post
    Hi James just checking to see if there is a update on the troop status
    Dear Liege
    I am sorry that our admin declined the request. Because we found that you did used an 8 hour truce agreement. The 24 hour Truce agreement count was normal. Although don't know why the 8 hour truce agreement expired 5 hours later. Thanks.

    Best Regards
    James




    183 2019/1/6 21:50:09 17019944 66 - Production-66_97 cevonymob_web41 - - 24 Hour Truce Agreement (978) 32 31 39
    186 2019/1/6 21:45:36 17019944 66 - Production-66_97 cevonymob_web41 - - 24 Hour Truce Agreement (978) 33 32 2
    1100 2019/1/6 21:01:48 17019944 66 - Production-66_97 cevonymob_web41 DailyLogin DailyLogin reward. 24 Hour Truce Agreement (978) 32 33
    2992 2019/1/4 10:08:02 17019944 66 - Production-66_97 cevonymob_web47 - openPackage_3129Package:[Lv4 Witch's Treasure Bag] 24 Hour Truce Agreement (978) 31 32
    449 2019/1/1 7:53:11 17019944 66 - Production-66_97 cevonymob_web47 - - 8 Hour Truce Agreement (494) 40 39
    450 2019/1/1 7:53:02 17019944 66 - Production-66_97 cevonymob_web47 - clearPeaceShield_sendTroop type is 1 8 Hour Truce Agreement (494)
    456 2019/1/1 7:47:00 17019944 66 - Production-66_97 cevonymob_web47 - - 24 Hour Truce Agreement (978) 32 31

  8. #8
    That's my point James I used a 24 hour that expired in 13 and it says I used a 8

  9. #9
    James you tell the developers that if I dont get my troops back I will be forced to get a refund I lost 1.6m troops if you do the math that's probably around 16 packs if not more I dont want to use this method but if I'm forced to take care of it myself evony is the one to pay for this cause I'm not paying to fix a glitch
    Sorry James this isn't fair nor rite you see the Same problem as I do but the developers dont want to fix it even though the problem is in front of there nose

  10. #10
    Quote Originally Posted by Slay View Post
    James you tell the developers that if I dont get my troops back I will be forced to get a refund I lost 1.6m troops if you do the math that's probably around 16 packs if not more I dont want to use this method but if I'm forced to take care of it myself evony is the one to pay for this cause I'm not paying to fix a glitch
    Sorry James this isn't fair nor rite you see the Same problem as I do but the developers dont want to fix it even though the problem is in front of there nose
    Dear Liege
    I am sorry abou that. But we cannot give any compensation because our admin and developer are positive that it was an 8 hour truce. Thanks.

    Best Regards
    James

  11. #11
    No It was a 24 hour but it's ok I can get refunded through my carrier and I will ask for the full year of packs back its evony's loss it would of been cheaper for them to replace my troops

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