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Thread: Account Lost

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  1. #1

    Account Lost

    I lost access to my account. Been waiting for customer support and still havent got a reply in 48 hours. My truce is down and I asked if they can put a truce on my account while they are working on log issue but no response. My ID is 15434152 on the account lost and the account Iím currently on is 24100684. Iíve sent them the screenshots of my receipts proving that account belonged to me. Please help. I also sent you a message providing link to all screenshots needed
    Last edited by Luminaughty713; 01-07-2019 at 04:24 AM.

  2. #2
    I know the pain Iíve been waiting 2 weeks they just havenít been doing a good job whatsoever. Not to mention this forum is terrible to operate.

  3. #3
    Quote Originally Posted by Luminaughty713 View Post
    I lost access to my account. Been waiting for customer support and still havent got a reply in 48 hours. My truce is down and I asked if they can put a truce on my account while they are working on log issue but no response. My ID is 15434152 on the account lost and the account Iím currently on is 24100684. Iíve sent them the screenshots of my receipts proving that account belonged to me. Please help. I also sent you a message providing link to all screenshots needed
    Dear Liege
    Sorry for the inconvenience. For security purpose, if you ever made any purchase, please link or attach the screenshots of your purchase history by PM as a proof of account ownership. And then please post a comment and let us know. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    James

  4. #4
    https://www.dropbox.com/sh/h6owsxzpj...fHzz6F9la?dl=0

    This is the screenshots I have gotten. The account is not linked to anything. As you can see I have tried everything.

  5. #5
    Quote Originally Posted by Luminaughty713 View Post
    https://www.dropbox.com/sh/h6owsxzpj...fHzz6F9la?dl=0

    This is the screenshots I have gotten. The account is not linked to anything. As you can see I have tried everything.
    Dear Liege
    Hi, we need to see the Google Receipt email which shows the date of purchase, Receipt number and order details. But this is not the Google Receipt email. You should receive a google receipt email each time you have made a purchase on Google Play. Thanks.

    Best Regards
    James

  6. #6

  7. #7

  8. #8
    https://www.dropbox.com/sh/h6owsxzpj...fHzz6F9la?dl=0

    Here is everything James. I want access to my account as soon as possible please. If itís going to take time can a truce agreement be applied to my account till I get access to it?

  9. #9
    Quote Originally Posted by Luminaughty713 View Post
    https://www.dropbox.com/sh/h6owsxzpj...fHzz6F9la?dl=0

    Here is everything James. I want access to my account as soon as possible please. If it’s going to take time can a truce agreement be applied to my account till I get access to it UC Browser SHAREit MX Player?
    Hi,

    I know its off topic but I must ask, Its my first day after all.
    It's mentionned that the game is "free forever" and here you are talking about purchases so must I buy thing while playing.
    Last edited by nour; 01-19-2019 at 04:53 PM.

  10. #10
    Quote Originally Posted by nour View Post
    Hi,

    I know its off topic but I must ask, Its my first day after all.
    It's mentionned that the game is "free forever" and here you are talking about purchases so must I buy thing while playing.
    Dear Liege
    Hi, nour. And players who prefer not to buy any In-App Purchase can still enjoy the game without seeing any Ads. We also need resources to keep the game server and network running, and need men to maintain and update the game. Thanks.

    Best Regards
    James

  11. #11

  12. #12
    Quote Originally Posted by Luminaughty713 View Post
    Dear Liege
    Our admin told me that he received several requests for retrieving this account. So, more prooves are needed or he will not do anything on this account. Sorry about that.

    Best Regards
    James

  13. #13
    Why is it when provided screen shots and an ID is an account not being re-linked. This is incredibly frustrating.

  14. #14
    What else does the admin need? Iíll gladly provide whatever else is needed

  15. #15
    Most of the request are my server trying to get me back on my account.

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