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Thread: Svs and cs

  1. #1

    Svs and cs

    I was on,enemy server for almost 2 minutes after svs ended anf was hit. Customer support agreed I have a issue and gave back some resources and speedups but wont return the gems I used to speed the heal up. It is in the game log and I am sick of them ignoring me not answerring and closing the ticket. This,has been going,on for almost 6 weeks..this,is not acceptable,since this is a,real,time game the loss of,those,gems cost me....I want my gems AND some,compensation because this,is unfair

    Monarch ID is 11362877

  2. #2
    Quote Originally Posted by Jeremiahlake@gmail.com View Post
    I was on,enemy server for almost 2 minutes after svs ended anf was hit. Customer support agreed I have a issue and gave back some resources and speedups but wont return the gems I used to speed the heal up. It is in the game log and I am sick of them ignoring me not answerring and closing the ticket. This,has been going,on for almost 6 weeks..this,is not acceptable,since this is a,real,time game the loss of,those,gems cost me....I want my gems AND some,compensation because this,is unfair

    Monarch ID is 11362877
    Dear Liege
    Please tell us a time to check. And we are so sorry that we could not return huge amount of gems. So we can only return the speedups which you used. Thanks.

    Best Regards
    James

  3. #3
    No, I know Stanley can return what i lost from,the glitch or the monetary value of the gems in,a,refund or in a pack of some sort ..The time stamp will,be recorded in the ticket. I also want compensatiom,for,having to wait 6 weeks.

    I will settle for the gems and 50 24 hour speedups for compensation for waiting for 6 weeks.

    Thank you James for such a fast reply, as always ypu are helpful.


  4. #4
    Quote Originally Posted by Jeremiahlake@gmail.com View Post
    No, I know Stanley can return what i lost from,the glitch or the monetary value of the gems in,a,refund or in a pack of some sort ..The time stamp will,be recorded in the ticket. I also want compensatiom,for,having to wait 6 weeks.

    I will settle for the gems and 50 24 hour speedups for compensation for waiting for 6 weeks.

    Thank you James for such a fast reply, as always ypu are helpful.

    Dear Liege
    You have to send in-game support ticket to reach Stanley more easily. The agents there are led by him. As you can see here, I never managed to get any gems back for the players here. Thanks.

    Best Regards
    James

  5. #5
    I try, I even ask for supervisor but the agents do not listen.

    Please try to,contact him ....and if you cant, then,can you give me the speedups that equal the gems I,used ?

    I really appreciate you always being,helpful and explaining things.

  6. #6
    I dont want what I didnt have...I just want the stuff I spent real money to acquire, then because of svs glitch i used to heal....please check log...and see i am a high VIP

  7. #7
    Quote Originally Posted by Jeremiahlake@gmail.com View Post
    I try, I even ask for supervisor but the agents do not listen.

    Please try to,contact him ....and if you cant, then,can you give me the speedups that equal the gems I,used ?

    I really appreciate you always being,helpful and explaining things.
    Dear Liege
    Please tell me a time span when you used those speed up to check. And then I will ask them to re-send the speedups to you. But it may take a couple of times before the adimn will accept. So feel free to bump the post here if you don't hear from me for more than 24 hours during weekdays. Thanks.

    Best Regards
    James

  8. #8
    They have already sent some speedups and resources, just not the gem when there is proof i used them.

    The timeframe is from the time poster on the battle report and within an hour or 2 I had healed.

    Thank you James

  9. #9
    Dear Liege
    Thank you for letting me know. As I said before, we cannot send gems. We are sorry about that.

    Best Regards
    James

  10. #10
    Can you ask to give me the equivalent speed ups for the amount of gems I used ? This seems fair, if you do this.

  11. #11
    Quote Originally Posted by Jeremiahlake@gmail.com View Post
    Can you ask to give me the equivalent speed ups for the amount of gems I used ? This seems fair, if you do this.
    Dear Liege
    Oh, I didn't see the time. I am sorry. I will check for you now. And please tell me how much speedups you had received from our in-game support. I guess I could request for the rest/difference for you. Thanks.

    Best Regards
    James

  12. #12
    I used a little over 106k gems....i get about 15 seconds of heal time per gem. I dont do well with calculations but its only 500 or less 1 hour speedups remaining.


    Customer support sent me 400 days of speedups and the resources I asked for. The only thing I am short of,is the gems...but if you can get the speedups in lieu of the gems I used that would,be great.

    Thank you again James, for the timely replies and your willingness to help. I will check back tomorrow, have a good night.

  13. #13
    Quote Originally Posted by Jeremiahlake@gmail.com View Post
    I used a little over 106k gems....i get about 15 seconds of heal time per gem. I dont do well with calculations but its only 500 or less 1 hour speedups remaining.


    Customer support sent me 400 days of speedups and the resources I asked for. The only thing I am short of,is the gems...but if you can get the speedups in lieu of the gems I used that would,be great.

    Thank you again James, for the timely replies and your willingness to help. I will check back tomorrow, have a good night.
    Dear Liege
    Could you also tell us when you received the speedups please? From the log, I can see that you used 400 hours plus 2x 24-hour speedups, along with a good amount of gems. So I need a time to locate the speedups you receive so that I can confirm and send in enough information to request for the difference for you. Thanks.

    Best Regards
    James




    331 2018/10/26 11:35:16 11362877 14 - Production-14_4 cevonymob_web43 ConsumeItem consumeItem 60 Minute Speed Up (951) 410 0
    332 2018/10/26 11:35:15 11362877 14 - Production-14_4 cevonymob_web43 ConsumeItem consumeItem 24 Hour Speed Up (983) 2 0
    36 2018/10/26 11:26:55 11362877 14 - Production-14_4 cevonymob_web43 - heal 221873 11032 -210841
    33 2018/10/26 11:35:21 11362877 14 - Production-14_4 cevonymob_web43 - OnspeedupHeal 35032 10497 -24535

  14. #14
    22:31:35
    On 11/1/2018
    Is when i recieved the 400 hours
    As you can see They replaced what I used except the gems...so if you can help me id be greatful for the speedups ewual to gems i used

    Thanks james

  15. #15
    Quote Originally Posted by Jeremiahlake@gmail.com View Post
    22:31:35
    On 11/1/2018
    Is when i recieved the 400 hours
    As you can see They replaced what I used except the gems...so if you can help me id be greatful for the speedups ewual to gems i used

    Thanks james

    Dear Liege
    We can see that we sent you 400 days of healing speedups. Our developer told me that the gems you used equals for about 5 months of speedups. I will try to ask if we could give another 50 days of speedups to you which you asked for. But I am not sure that they would agree. Thanks.

    Best Regards
    James


    843 2018-11-02 10:32:41 11362877 14 - Production-14_4 cevonymob_web1 - GM:updateMemcacheMailData 12 Hour Speedup for Healing (1604) 0 800 800

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