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Thread: Battle of Guagamela and Battle of Constantinople Glories Not Activated

  1. #1

    Battle of Guagamela and Battle of Constantinople Glories Not Activated

    Hello,

    I've been contacting in-game customer support for 2 weeks regarding missing glories after successfully ranking in both battles. I keep getting the run around from support saying, "the development team is looking into it.". When can I be expected to receive the glories I have earned? I have two alliance mates with the same issue who have both received the same run around.

    Please provide a target date for when we will receive the glories we earned.

    Thanks,
    Zhu

  2. #2
    I've got odds that the crickets here, die first...

  3. #3
    Dear Liege
    We are so sorry that we don't compensate for ranking items unless you have screenshots which show your ranking. But we will try locate and fix the problem. Thanks.

    Best Regards
    James

  4. #4
    James, I'll PM all that to you. I have ALL the screenshots for it. Let me know when you are ready for it.

  5. #5
    Dear Liege
    I checked the PM. But you didn't tell me the time where I can check. And please tell us the expected items which you should have received but you didn't so that we have a clue what to check. Thanks.

    Best Regards
    James

  6. #6
    Hi James,

    The prizes I should have earned are the glories for Season 4. The points put me at #2 for Battle of Constantinople and around 60th for Battle of Guagamela. If you can't provide the prizes earned, refund every item used for the events.

  7. #7
    Is there a real-time, live customer support I can actually talk to? This is the 3rd week of the new season and you guys still haven't fixed the issue from last season. How long is it going to take to actually give out the prizes you advertised?

  8. #8
    Dear Liege
    I am sorry that we don't have real-time customer service. And please tell us a date or a time span to check. I could not recall when season 4 happened. It may also need our developer's help on some data checking. So we need a time to check. Thanks.

    Best Regards
    James

  9. #9
    Hi James,

    The dates for Battle of Gaugamela are 8/29/18, 9/5/18, 9/12/18 & 9/18/18, slot 9. The dates for Battle of Constantinople are 9/1/18, 9/8/18, 9/15/18 & 9/22/18, slot 7. Please also check the scores for player ID 14112984 for both battles and player ID 14182681 for just Battle of Gaugamela. They are alliance mates that are having the exact same issue with not receiving the glories that were earned.

    Thanks,
    Zhu

  10. #10
    Dear Liege
    We've sent the information to our developers for further check. And please note that if you quick the battlefield yourself before the event ends. You will not receive any rewards. If you got rewards which was lower than your rank you saw. It's a display bug because the game client duplicates some points because of the bug which will let you receive less rewards. If that's the case, please let us know and we will re-send part of the difference. Thanks.

    Best Regards
    James



    700 2018-09-14 22:36:56 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3632Package:[Gaugamela Chest (Gold)] 1M Gold (2754) 0 1
    701 2018-09-14 22:36:56 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3632Package:[Gaugamela Chest (Gold)] 500K Gold (2753) 0 3
    702 2018-09-14 22:36:56 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3632Package:[Gaugamela Chest (Gold)] 100K Gold (1012) 10 16
    703 2018-09-14 22:36:56 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3632Package:[Gaugamela Chest (Gold)] 200K Gold (2752) 0 8
    704 2018-09-14 22:36:49 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3631Package:[Gaugamela Chest (Speedup)] 60 Minute Speed Up (951) 1912 1921
    705 2018-09-14 22:36:49 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3631Package:[Gaugamela Chest (Speedup)] 8 Hour Speed Up (981) 0 3
    706 2018-09-14 22:36:49 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3631Package:[Gaugamela Chest (Speedup)] 3 Hour Speed Up (980) 7 11
    707 2018-09-14 22:36:43 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3630Package:[Gaugamela Chest (Resource)] 100K Stone Box (14) 4654 4666
    708 2018-09-14 22:36:43 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3630Package:[Gaugamela Chest (Resource)] 100K Ore Box (19) 639 651
    709 2018-09-14 22:36:43 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3630Package:[Gaugamela Chest (Resource)] 100K Lumber Box (9) 1162 1171
    1452 2018-09-13 15:17:33 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3633Package:[Gaugamela Chest (Gem)] 1K Gems (967) 2 5
    1453 2018-09-13 15:17:33 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3633Package:[Gaugamela Chest (Gem)] 100 Gems (24) 13 23
    1454 2018-09-13 15:17:33 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3633Package:[Gaugamela Chest (Gem)] 200 Gems (965) 12 14
    1633 2018-09-13 09:01:44 14158590 41 - Production-41_25 cevonymob_web32 MailAttach MailID=1947761449 Gaugamela Chest (Resource) (3630) 4 7
    1634 2018-09-13 09:01:44 14158590 41 - Production-41_25 cevonymob_web32 MailAttach MailID=1947761449 Gaugamela Chest (Gold) (3632) 4 7
    1637 2018-09-13 09:01:44 14158590 41 - Production-41_25 cevonymob_web32 MailAttach MailID=1947761449 Gaugamela Chest (Speedup) (3631) 4 7
    1638 2018-09-13 09:01:44 14158590 41 - Production-41_25 cevonymob_web32 MailAttach MailID=1947761449 Gaugamela Chest (Gem) (3633) 0 3
    2891 2018/9/10 9:39:08 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3505Package:[Constantinople Chest (Gold)] 500K Gold (2753) 1 7
    2892 2018/9/10 9:39:08 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3505Package:[Constantinople Chest (Gold)] 100K Gold (1012) 187 211
    2893 2018/9/10 9:39:08 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3505Package:[Constantinople Chest (Gold)] 1M Gold (2754) 2 6
    2894 2018/9/10 9:39:08 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3505Package:[Constantinople Chest (Gold)] 200K Gold (2752) 3 48
    2895 2018/9/10 9:39:00 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3503Package:[Constantinople Chest (Resource)] 500K Food Box (5) 716 720
    2896 2018/9/10 9:39:00 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3503Package:[Constantinople Chest (Resource)] 500K Stone Box (15) 1580 1590
    2897 2018/9/10 9:39:00 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3503Package:[Constantinople Chest (Resource)] 500K Ore Box (20) 985 993
    2898 2018/9/10 9:39:00 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3503Package:[Constantinople Chest (Resource)] 500K Lumber Box (10) 1708 1716
    2899 2018/9/10 9:38:48 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3504Package:[Constantinople Chest (Speedup)] 8 Hour Speed Up (981) 0 7
    2900 2018/9/10 9:38:48 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3504Package:[Constantinople Chest (Speedup)] 12 Hour Speed Up (964) 0 3
    2901 2018/9/10 9:38:48 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3504Package:[Constantinople Chest (Speedup)] 60 Minute Speed Up (951) 1984 2044
    2902 2018/9/10 9:38:48 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3504Package:[Constantinople Chest (Speedup)] 3 Hour Speed Up (980) 2 14
    3955 2018/9/9 8:46:24 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3506Package:[Constantinople Chest (Gem)] 200 Gems (965) 1 52
    3956 2018/9/9 8:46:24 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3506Package:[Constantinople Chest (Gem)] 100 Gems (24) 0 60
    3957 2018/9/9 8:46:24 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3506Package:[Constantinople Chest (Gem)] 500 Gems (966) 0 34
    3958 2018/9/9 8:46:24 14158590 41 - Production-41_25 cevonymob_web32 - openPackage_3506Package:[Constantinople Chest (Gem)] 1K Gems (967) 0 8
    4183 2018/9/9 5:03:17 14158590 41 - Production-41_25 cevonymob_web32 MailAttach MailID=1945163648 Constantinople Chest (Resource) (3503) 0 18
    4184 2018/9/9 5:03:17 14158590 41 - Production-41_25 cevonymob_web32 MailAttach MailID=1945163648 Constantinople Chest (Gold) (3505) 0 18
    4186 2018/9/9 5:03:17 14158590 41 - Production-41_25 cevonymob_web32 MailAttach MailID=1945163648 Constantinople Chest (Gem) (3506) 0 18
    4187 2018/9/9 5:03:17 14158590 41 - Production-41_25 cevonymob_web32 MailAttach MailID=1945163648 Constantinople Chest (Speedup) (3504) 0 18

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