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Thread: Payment taken. Content not applied

  1. #1

    Payment taken. Content not applied

    https://ibb.co/mBMfVz

    Tried to buy the first two event packs this morning. Itís deducted my money but not given me the content or the free box of speed ups on the rotation. Or the weekend purchase packs

    13907989 player ID.

    Have contacted Apple. They said to contact the app developers.

  2. #2
    Quote Originally Posted by Pyro12345 View Post
    https://ibb.co/mBMfVz

    Tried to buy the first two event packs this morning. Itís deducted my money but not given me the content or the free box of speed ups on the rotation. Or the weekend purchase packs

    13907989 player ID.

    Have contacted Apple. They said to contact the app developers.
    Dear Liege
    It seems that you have received the items by now. In your screenshot, it shows that the orders were pending. Thanks.

    Best Regards
    James




    3279 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] Refining Stone (3036) 2688 2728
    3280 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 50K Stone Box (13) 15 65
    3281 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 1M Gold (2754) 2 5
    3282 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 1K Chips (1557) 0 1
    3283 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] Adv 1 Hour Attack Increase (2967) 309 310
    3284 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] Chinese Valentine's Day Decoration (7 Day) (3044) 9 11
    3285 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 2K General EXP (1007) 1638 1668
    3286 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] Adv 1 Hour HP Increase (2969) 91 92
    3287 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] Material Bag (Silk Road) (2858) 427 437
    3288 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 50K Lumber Box (8) 15 65
    3289 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] Research Stone (3161) 1638 1678
    3290 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 50K Ore Box (18) 15 65
    3291 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] Adv Royal Waybill (2807) 157 159
    3292 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 5K Gems (1756) 17 23
    3293 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 2K Monarch EXP (28) 2617 2647
    3294 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] Adv 1 Hour Defense Increase (2968) 48 49
    3295 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 60 Minute Speed Up (951) 1672 2172
    3296 2018-08-18 17:39:16 13907989 2 - Production-2 cevonymob_web1 - openPackage_3055Package:[The Midyear Event Has Arrived!] 50K Food Box (3) 15 65

  3. #3
    No, I spent an extra 4.99/9.99 for these goods.
    https://ibb.co/cJ74se

    I have only been credited these goods once but have paid twice.
    I bought the second time when the speed up rotation was available.

    Please credit my game account with the items I have paid for or refund me my money

  4. #4
    Quote Originally Posted by Pyro12345 View Post
    No, I spent an extra 4.99/9.99 for these goods.
    https://ibb.co/cJ74se

    I have only been credited these goods once but have paid twice.
    I bought the second time when the speed up rotation was available.

    Please credit my game account with the items I have paid for or refund me my money
    Dear Liege
    Sorry for the inconvenience. We've just re-sent both orders to you. Thank you.

    Best Regards
    James

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