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Thread: Account Recovery

  1. #1

    Account Recovery

    Hi,
    I recently lost access to a new account I made. User ID is: 20481401

    If support could Private message or email me then I can try and give proof that the account is mine.

    Thanks

  2. #2
    Quote Originally Posted by Matthew Scarisbrick View Post
    Hi,
    I recently lost access to a new account I made. User ID is: 20481401

    If support could Private message or email me then I can try and give proof that the account is mine.

    Thanks
    Dear Liege
    Sorry for the inconvenience. For security purpose, if you ever made any purchase, please link or attach the screenshots of your purchase history by PM as a proof of account ownership.
    And then please post a comment and give us your old id and the new user id number you see on your device now. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    James

  3. #3
    Hi James,

    I have PMd you a screenshot of purchase history.

    Old User ID: 20481401
    New User ID: 21478738

  4. #4
    Quote Originally Posted by Matthew Scarisbrick View Post
    Hi James,

    I have PMd you a screenshot of purchase history.

    Old User ID: 20481401
    New User ID: 21478738
    Dear Liege
    We've retrieved your account now. You should be able to play your main account again. Thanks.

    Best Regards
    James

  5. #5
    Yes I can, thank you! Good to get some speedy and helpful customer service

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