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Thread: Purchased event pack did not add gems

  1. #1

    Purchased event pack did not add gems

    I purchased a $4.99 event package which gave two 5,000 gem packs. I opened both gem packs and it did not add the gems to my total amount. I am now missing the 10,000 gems in total which I paid for! I have contacted customer service in game and I have not received any type of help, which is in their true fashion. Either refund my money or give me the 10,000 gems I originally paid for. This is getting ridiculous.

    monarch id number is 11304033
    Last edited by Juggernuts; 06-04-2018 at 08:27 AM. Reason: Added monarch id

  2. #2
    My monarch id number is 11304033

  3. #3
    So is this just going to sit unresolved and ignored by customer service as usual? At this point I just want a full refund as evony can not even produce a reliable update to their game. Completely ridiculous.

  4. #4
    Dear Liege
    Could you take a screenshot of the event item please? Our admin told me that we don't/didn't have any 4.99 package that gifts 5000 gems. Thanks.

    Best Regards
    James

  5. #5
    Lol the childrens day sale! This thread isn't allowing me to post a screenshot. How can I do that? And yes that purchase includes two 5,000 gem packs

  6. #6
    Click image for larger version. 

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    Here is the screenshot showing the pack I purchased

  7. #7
    Quote Originally Posted by Juggernuts View Post
    Click image for larger version. 

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    Here is the screenshot showing the pack I purchased
    Dear Liege
    Please post or PM me the screenshot of the transsaction receipt and then we can ask our admin to re-send the gems to you. You could find the Google ones in your email. For itunes users, you could find it in your iTunes purchase history if Apple has not sent the receipt to your email yet. Thanks.

    Best Regards
    James

  8. #8
    Click image for larger version. 

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    Here is the receipt from my purchase

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