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Thread: glitch

  1. #1

    glitch

    I have notified customer support of a glitch that allows me to attack myself....and how I have troops that disappear and are unhealable...I backed this up with screenshots....I was speaking directly with VICKY who was helping me and was going to return my troops to me, then RAYMOND logged the chat and closed my ticket without reading what had been happen ing or going on.... this is very unprofessional and rude...I am subjected to a glitch while in a boss rally and y troops kill themselves...all I wanted is the resources to heal...they gave me them but when I healed it only allowed part to heal other just disappeared....also I have lost troops from this which are not being returned...

    I then asked for resources and speedup OR the troops I lost and disappeared to be given to me. waiting for VICKY to follow through on what she said, RAYMOND logged and closed my ticket..

    I have screen shots of the glitch..wounded and dead...reports...and the chat conversation I need help because this is very poor customer support and for me to suffer loss at the hands of a glitch on the game side....if this is not fixed I will be reporting to the Google play and Amazon stores..along with requesting a refund from my bank

    monarch I'd
    11362877
    Last edited by Jeremiahlake@gmail.com; 05-25-2018 at 07:52 PM.

  2. #2
    All i want is what i lost from this glitch...i told this to vicky and she offered to give me the troops instead of the resources and speedups...then i waited for the follow through in her statement...then raymond closed my ticket without fixing the issue..

    I had asked for
    1,106,048,000 food
    2,087,804,000 lumber
    1,010,878,000 stone
    2,365,510,000 iron
    10,950 days of troop training speedups

    Or

    All tier 12
    359,585 cavalry
    193,439 archers
    104,000 siege

    I ask for a supervisor to look at my ticket in game and fix this

  3. #3
    I know its a Friday night, but a reply would be appreciated....the bank says 90 days full refund is possible from them once I showed them the screenshots of this issue....I dont want to have to do this...the game is fun, just fix this issue ....

  4. #4
    Still waiting, this is unfair and does not promote a fair gaming environment

  5. #5

  6. #6
    Quote Originally Posted by Jeremiahlake@gmail.com View Post
    I have notified customer support of a glitch that allows me to attack myself....and how I have troops that disappear and are unhealable...I backed this up with screenshots....I was speaking directly with VICKY who was helping me and was going to return my troops to me, then RAYMOND logged the chat and closed my ticket without reading what had been happen ing or going on.... this is very unprofessional and rude...I am subjected to a glitch while in a boss rally and y troops kill themselves...all I wanted is the resources to heal...they gave me them but when I healed it only allowed part to heal other just disappeared....also I have lost troops from this which are not being returned...

    I then asked for resources and speedup OR the troops I lost and disappeared to be given to me. waiting for VICKY to follow through on what she said, RAYMOND logged and closed my ticket..

    I have screen shots of the glitch..wounded and dead...reports...and the chat conversation I need help because this is very poor customer support and for me to suffer loss at the hands of a glitch on the game side....if this is not fixed I will be reporting to the Google play and Amazon stores..along with requesting a refund from my bank

    monarch I'd
    11362877
    Dear Liege
    Sorry for the inconvenience. Please attach a screenshot of the battle report which also shows the battle time so that I can check for you. Thank you.

    Best Regards
    James

  7. #7
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    that is 2 of a few...
    what I know is that the glitch involves me marching to a boss monster and I am in a rally...I want to know more so you can fix it....I am afraid to March to bosses in rallies, I now only solo them....

    also I can provide you the log of the cs co versation....

  8. #8
    as you will see from the logs, while the name is cha get it is me...same monarch id

  9. #9
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    was even offered for them to fix it by vicky...then ticket was closed
    not fair

  10. #10
    Quote Originally Posted by Jeremiahlake@gmail.com View Post
    as you will see from the logs, while the name is cha get it is me...same monarch id
    Dear Liege
    From the log, we can see that you lost 64758 lv12 Mechanical Catapults. And got 359585 lv12 Templar Cavalries and 193439 lv12 Invincible Archers injured. We will re-send 64758 lv12 Mechanical Catapults to you first. And please let us know how much healing speedups and resources it cost for you to heal your troops. And then we can re-send the resources and speedups to you. Thanks.

    Best Regards
    James




    101 2018-05-18 10:24:46 11362877 14 - Production-14 cevonymob_web25 - union attack castle Mechanical Catapults (129) 64758 21887
    102 2018-05-18 10:24:46 11362877 14 - Production-14 cevonymob_web25 - union defend castle Mechanical Catapults (129) 21887 0
    14 2018-05-21 07:09:42 11362877 14 - Production-14 cevonymob_web25 - union defend castle Invincible Archers (125) 78079 193439
    15 2018-05-21 07:09:42 11362877 14 - Production-14 cevonymob_web25 - union attack castle Templar Cavalries (127) 0 177424
    16 2018-05-21 07:09:42 11362877 14 - Production-14 cevonymob_web25 - union defend castle Templar Cavalries (127) 177424 359585
    17 2018-05-21 07:09:42 11362877 14 - Production-14 cevonymob_web25 - union attack castle Invincible Archers (125) 0 78079

  11. #11
    Part of the issue with it is when i heal troops go away...i get a wifi symbol and poof, the troops go away....

    This is the cost (less the catapults you said you will return to the account) it will cost and has cost me

    Food 1,106,048,000
    Lumber 1,787,804,000
    Stone 4,010,878,000
    Iron 2,165,510,000

    It takes me 1 minute (54 seconds) to train 1 troop, i need to replace 500,000 troops that is 500,000 minutes or 8,333 1 hour speedups.

    I already attempted to heal and spend resources and speedups for it..i do not know the cost but I am willung to foregoe this because u are helping.

    Also, how can I get a message to the tech team so this rediculous glitch can be fixed

    Thank you for replying...but please understand the glitch happens when marching to a boss in a rally and then when you heal, what you heal gets gone even after speding resources, source of life and speedups

    Again thank you james for your help, i look forward to seeing in game help

  12. #12
    I wake up today and see a message from Sergey saying he wont help me...

    What am i missing ?

    1. A glitch causes my troops to attack theselves
    2. I get wounded and killed
    3. When i heal my troops i spent resources on disappear
    4. Customer support wont fix this or help me with my troops or give me the killed troops
    5. Is this a scam to get peoples money ?
    6. I wonder how and why this is not being made right.
    ...please james get a supervisor ABOVE raymond...get STANLEY to look at this and fix it please
    Last edited by Jeremiahlake@gmail.com; 05-29-2018 at 03:15 PM.

  13. #13
    Quote Originally Posted by Jeremiahlake@gmail.com View Post
    Part of the issue with it is when i heal troops go away...i get a wifi symbol and poof, the troops go away....

    This is the cost (less the catapults you said you will return to the account) it will cost and has cost me

    Food 1,106,048,000
    Lumber 1,787,804,000
    Stone 4,010,878,000
    Iron 2,165,510,000

    It takes me 1 minute (54 seconds) to train 1 troop, i need to replace 500,000 troops that is 500,000 minutes or 8,333 1 hour speedups.

    I already attempted to heal and spend resources and speedups for it..i do not know the cost but I am willung to foregoe this because u are helping.

    Also, how can I get a message to the tech team so this rediculous glitch can be fixed

    Thank you for replying...but please understand the glitch happens when marching to a boss in a rally and then when you heal, what you heal gets gone even after speding resources, source of life and speedups

    Again thank you james for your help, i look forward to seeing in game help
    Dear Liege
    For the lost troop on Healing. Please tell us a time span to check first. Thank you.

    Best Regards
    James

  14. #14

  15. #15
    There was only 1 time when i healed attempted to heal a large amount of troops...

    Thank you for replying

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