Results 1 to 7 of 7

Thread: Hey, assistance please.

  1. #1

    Hey, assistance please.

    Preset bug caused loss of 277k t12 Cav, need troops returning to account please.
    ID: 14899603
    Last edited by Kryp; 05-23-2018 at 09:40 AM.

  2. #2
    Preset bug caused loss of 277k t12 Cav, need troops returning to account please.
    ID: 14899603
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	image.jpg 
Views:	0 
Size:	53.6 KB 
ID:	1183   Click image for larger version. 

Name:	image.jpg 
Views:	0 
Size:	52.5 KB 
ID:	1184  
    Last edited by Kryp; 05-23-2018 at 09:40 AM.

  3. #3
    Quote Originally Posted by Kryp View Post
    Here is the image proof. Thank you again for the amazing customer service. I truly appreciate it.

    Click image for larger version. 

Name:	image.jpg 
Views:	0 
Size:	53.6 KB 
ID:	1183
    Click image for larger version. 

Name:	image.jpg 
Views:	0 
Size:	52.5 KB 
ID:	1184
    Dear Liege
    We are so sorry that we don't give lost troops in this situation. But our admin just sent you some resources for your lost troops. Thanks.

    Best Regards
    James

  4. #4

    Sorry mate

    Preset bug caused loss of 277k t12 Cav, need troops returning to account please.
    ID: 14899603
    Last edited by Kryp; 05-23-2018 at 09:41 AM.

  5. #5
    Quote Originally Posted by Kryp View Post
    I thank you sincerely for the small reimbursement pack sent, truly. However, something you said then was slightly incorrect. You said you don't return troops in these circumstances but I can say with my own experience, your team does return troops when a glitched situation occurs that's due to their coding.

    I've had troops returned to me by Peanut and Raymond, so I know they can be returned. Please in this circumstance as the troops have died due to an issue with your coding on the preset feature, can you return my 277K T12 Cavalry.

    Thank you sincerely for helping.
    Dear Liege
    Our developers told us that our testers tried to reproduce it but we couldn't. And we barely receive reports on the preset feature that we doesn't treat it as bug. So I am sorry that we don't reimburse troops on this situation. Thanks.

    Best Regards
    James

  6. #6
    Preset bug caused loss of 277k t12 Cav, need troops returning to account please.
    ID: 14899603
    Last edited by Kryp; 05-23-2018 at 09:41 AM.

  7. #7
    Preset bug caused loss of 277k t12 Cav, need troops returning to account please.
    ID: 14899603
    Last edited by Kryp; 05-23-2018 at 09:41 AM.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •