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Thread: MULTIPLE Lv4 THUNDER GRAIL MISSING AFTER LATEST GAME UPDATE (ver 2.4.1)

  1. #1

    MULTIPLE Lv4 THUNDER GRAIL MISSING AFTER LATEST GAME UPDATE (ver 2.4.1)

    THIS IS THE EXACT SAME BUG THAT OCCURRED WITH THE WOMEN'S DAY EVENT UPDATE IN MARCH.


    Prior Topic - ENOUGH IS ENOUGH! Lv7 FIRE STAFF MISSING AFTER GAME UPDATE


    Today while attempting to update my Monarch Gear, I found that TWO Lv4 THUNDER GRAIL ARE MISSING FROM MY ACCOUNT.

    I keep a spread sheet of all my gear after an update last year "removed" a Lv6 Martial Crown from this same account.


    WHY ???

    IN-APP. SUPPORT'S TYPICAL SOLUTION

    - they stall a few days

    - then deny that I had a Lv6 Martial Crown (I actually still had the one on my Monarch they initially try to claimed I didn't have)

    - when that doesn't discourage you, Evony's support just deletes the trouble tickets.


    The last time I COMPOSED THUNDER GRAILS was ON OR AFTER 24 APRIL.

    As of the last compose, I UPDATED MY SPREADSHEET TO REFLECT MY THUNDER GRAIL INVENTORY:

    (1) Lv1
    (0) Lv2
    (0) Lv3
    (2) Lv4
    (2) Lv5
    (1) Lv6
    (1) Lv7

    The missing items are annotated in RED


    SINCE THE LAST COMPOSE I PURCHASED MULTIPLE Lv1 (Patrol feature) AND MULTIPLE Lv3 THUNDER GRAIL (Black Market).

    Here's my recent THUNDER GRAIL purchase history:

    17 Apr
    (4) Lv1
    (1) Lv3

    18 Apr
    (3) Lv1
    (0) Lv3

    21 Apr
    (2) Lv1
    (0) Lv3

    22Apr
    (6) Lv1
    (0) Lv3

    24 Apr
    (1) Lv1
    (1) Lv3

    25 Apr
    (1) Lv1
    (0) Lv3

    01 May
    (0) Lv1
    (2) Lv3

    02 May
    (0) Lv1
    (1) Lv3


    HERE IS THE PATTERN THAT RESULTS IN THE RANDOM LOSS OF ITEMS:

    At 1336 Eastern Time, April 28th, I get a "forced update" notice while playing:

    "There are new game updates for
    you. Please go download the latest
    game version now!"


    That update locks me out and multiple members in my alliance were also locked out.


    And just like the March 1st update, I later have trouble getting into the game over the next several days. At one point, it loaded what looked like SOMEONE ELSE's account (I took a screen shots). I was at Lv99 with 999.9M Power !

    It occurred multiple times again and on April 30th, it looked like I was on the new server.

    There was no Throne Main City.

    There was no no server map (field was all BLACK).

    I was no longer in an alliance.

    I had no Items Inventory.

    And there was no ability to search the map.


    After several uninstall/reinstall attempts, it seemed to stabilize, I closed and restarted the app. and everything SEEMED okay.


    Fast forward to this early this evening...


    With SvS now over, I started working back into my normal routine.

    I'm getting ready to start the Patrol feature in the Main City. As I go to compose my most recent purchases in the Black Market (including THREE Lv3 THUNDER GRAIL since 01 MAY), I find the Monarch Gear in-game inventory level is MISSING TWO Lv4 THUNDER GRAIL.


    Because of REPEATED PROBLEMS RECEIVING ITEMS I'VE BOUGHT AND EARNED, I check and verify the Monarch Gear Inventory levels AGAINST MY SPREADSHEET BEFORE I START BUYING NEW ITEMS IN THE PATROL.

    Once verified, I then compose Monarch Gear items and UPDATE MY PHONE INVENTORY TO MY SPREADSHEET.


    Monarch ID: 12320104
    Last edited by RePeteAgain; 05-05-2018 at 06:05 PM.

  2. #2
    Quote Originally Posted by RePeteAgain View Post
    THIS IS THE EXACT SAME BUG THAT OCCURRED WITH THE WOMEN'S DAY EVENT UPDATE IN MARCH.


    Prior Topic - ENOUGH IS ENOUGH! Lv7 FIRE STAFF MISSING AFTER GAME UPDATE


    Today while attempting to update my Monarch Gear, I found that TWO Lv4 THUNDER GRAIL ARE MISSING FROM MY ACCOUNT.

    I keep a spread sheet of all my gear after an update last year "removed" a Lv6 Martial Crown from this same account.


    WHY ???

    IN-APP. SUPPORT'S TYPICAL SOLUTION

    - they stall a few days

    - then deny that I had a Lv6 Martial Crown (I actually still had the one on my Monarch they initially try to claimed I didn't have)

    - when that doesn't discourage you, Evony's support just deletes the trouble tickets.


    The last time I COMPOSED THUNDER GRAILS was ON OR AFTER 24 APRIL.

    As of the last compose, I UPDATED MY SPREADSHEET TO REFLECT MY THUNDER GRAIL INVENTORY:

    (1) Lv1
    (0) Lv2
    (0) Lv3
    (2) Lv4
    (2) Lv5
    (1) Lv6
    (1) Lv7

    The missing items are annotated in RED


    SINCE THE LAST COMPOSE I PURCHASED MULTIPLE Lv1 (Patrol feature) AND MULTIPLE Lv3 THUNDER GRAIL (Black Market).

    Here's my recent THUNDER GRAIL purchase history:

    17 Apr
    (4) Lv1
    (1) Lv3

    18 Apr
    (3) Lv1
    (0) Lv3

    21 Apr
    (2) Lv1
    (0) Lv3

    22Apr
    (6) Lv1
    (0) Lv3

    24 Apr
    (1) Lv1
    (1) Lv3

    25 Apr
    (1) Lv1
    (0) Lv3

    01 May
    (0) Lv1
    (2) Lv3

    02 May
    (0) Lv1
    (1) Lv3


    HERE IS THE PATTERN THAT RESULTS IN THE RANDOM LOSS OF ITEMS:

    At 1336 Eastern Time, April 28th, I get a "forced update" notice while playing:

    "There are new game updates for
    you. Please go download the latest
    game version now!"


    That update locks me out and multiple members in my alliance were also locked out.


    And just like the March 1st update, I later have trouble getting into the game over the next several days. At one point, it loaded what looked like SOMEONE ELSE's account (I took a screen shots). I was at Lv99 with 999.9M Power !

    It occurred multiple times again and on April 30th, it looked like I was on the new server.

    There was no Throne Main City.

    There was no no server map (field was all BLACK).

    I was no longer in an alliance.

    I had no Items Inventory.

    And there was no ability to search the map.


    After several uninstall/reinstall attempts, it seemed to stabilize, I closed and restarted the app. and everything SEEMED okay.


    Fast forward to this early this evening...


    With SvS now over, I started working back into my normal routine.

    I'm getting ready to start the Patrol feature in the Main City. As I go to compose my most recent purchases in the Black Market (including THREE Lv3 THUNDER GRAIL since 01 MAY), I find the Monarch Gear in-game inventory level is MISSING TWO Lv4 THUNDER GRAIL.


    Because of REPEATED PROBLEMS RECEIVING ITEMS I'VE BOUGHT AND EARNED, I check and verify the Monarch Gear Inventory levels AGAINST MY SPREADSHEET BEFORE I START BUYING NEW ITEMS IN THE PATROL.

    Once verified, I then compose Monarch Gear items and UPDATE MY PHONE INVENTORY TO MY SPREADSHEET.


    Monarch ID: 12320104
    Dear Liege
    The log shows that you only had/crafted 3x Lv4 Thunder Grails by April. 19th. And you used it right away. Thanks.

    Best Regards
    James




    2018/4/19 6:40:01 25 - Production-25 cevonymob_web43 - OnDewelSynthesis. userId:12320104,item:2025,equipindex:1,str: Thunder Grail (2025) 3 0
    2018/4/19 6:39:55 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2025) 2 3

  3. #3
    I compose (craft) my Monarch Gear frequently - in some cases DAILY.


    While composing, I comparing the existing Monarch Gear Inventory, the logs I MAINTAIN of my purchases and winnings, against a backed-up spreadsheet I maintain on a separate laptop and the in-app. inventory displayed in my phones and tablet.

    Sorry, but I would have noticed ANY discrepancy, let alone TWO Lv4 ITEMS of ANY type, immediately during composing.

    How many Lv5, Lv6, Lv7 THUNDER GRAIL do your logs show?


    I want to see ALL MY THUNDER GRAIL PURCHASE LOGS AND COMPOSING LOGS FOR ALL LEVELS (Lv1 thru Lv8), FOR ALL OF APRIL AND MAY.

  4. #4
    Quote Originally Posted by RePeteAgain View Post
    I compose (craft) my Monarch Gear frequently - in some cases DAILY.


    While composing, I comparing the existing Monarch Gear Inventory, the logs I MAINTAIN of my purchases and winnings, against a backed-up spreadsheet I maintain on a separate laptop and the in-app. inventory displayed in my phones and tablet.

    Sorry, but I would have noticed ANY discrepancy, let alone TWO Lv4 ITEMS of ANY type, immediately during composing.

    How many Lv5, Lv6, Lv7 THUNDER GRAIL do your logs show?


    I want to see ALL MY THUNDER GRAIL PURCHASE LOGS AND COMPOSING LOGS FOR ALL LEVELS (Lv1 thru Lv8), FOR ALL OF APRIL AND MAY.
    Dear Liege
    This is level 5. We don't see level 6 and higher for the past month's log. Thanks.

    Best Regards
    James




    2018/4/19 6:40:01 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2026) 1 2

  5. #5
    Quote Originally Posted by RePeteAgain View Post
    I compose (craft) my Monarch Gear frequently - in some cases DAILY.


    While composing, I comparing the existing Monarch Gear Inventory, the logs I MAINTAIN of my purchases and winnings, against a backed-up spreadsheet I maintain on a separate laptop and the in-app. inventory displayed in my phones and tablet.

    Sorry, but I would have noticed ANY discrepancy, let alone TWO Lv4 ITEMS of ANY type, immediately during composing.

    How many Lv5, Lv6, Lv7 THUNDER GRAIL do your logs show?


    I want to see ALL MY THUNDER GRAIL PURCHASE LOGS AND COMPOSING LOGS FOR ALL LEVELS (Lv1 thru Lv8), FOR ALL OF APRIL AND MAY.


    I will ask again


    I want to see ALL MY THUNDER GRAIL PURCHASE LOGS AND COMPOSING LOGS FOR ALL LEVELS (Lv1 thru Lv8), FOR ALL OF APRIL AND MAY.

  6. #6
    Quote Originally Posted by RePeteAgain View Post
    I will ask again


    I want to see ALL MY THUNDER GRAIL PURCHASE LOGS AND COMPOSING LOGS FOR ALL LEVELS (Lv1 thru Lv8), FOR ALL OF APRIL AND MAY.
    Dear Liege
    This is all composing log related to the keyword "Thunder Grail" from April 1st till now.

    Best Regards
    James




    3376 2018-05-03 08:44:27 12320104 25 - Production-25 cevonymob_web43 - black_market_129 Thunder Grail (2024) 4 5
    3913 2018-05-01 21:01:19 12320104 25 - Production-25 cevonymob_web43 - black_market_129 Thunder Grail (2024) 3 4
    3918 2018-05-01 21:00:15 12320104 25 - Production-25 cevonymob_web43 - black_market_129 Thunder Grail (2024) 2 3
    4789 2018-04-27 14:15:05 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2024) 1 2
    4790 2018-04-27 14:14:59 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2023) 2 3
    5209 2018-04-26 09:39:32 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 3 4
    5418 2018-04-25 14:52:02 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2024) 0 1
    5622 2018-04-25 08:35:31 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 2 3
    5986 2018-04-24 04:27:15 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2023) 0 2
    6379 2018-04-23 09:22:40 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 7 8
    6439 2018-04-23 08:33:30 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 6 7
    6534 2018-04-23 05:53:18 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 5 6
    6555 2018-04-23 05:43:09 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 4 5
    6656 2018-04-23 04:07:57 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 3 4
    6745 2018-04-23 02:49:32 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 2 3
    7454 2018-04-22 14:40:54 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 1 2
    7477 2018-04-22 14:30:51 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 0 1
    9971 2018-04-19 06:40:01 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2026) 1 2
    9972 2018-04-19 06:39:55 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2025) 2 3
    9973 2018-04-19 06:39:50 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2024) 2 3
    9974 2018-04-19 06:39:44 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2023) 2 3
    10001 2018-04-19 05:49:06 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 2 3
    10048 2018-04-19 04:51:07 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 1 2
    10122 2018-04-19 03:19:57 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 0 1
    10654 2018-04-18 08:09:58 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis Thunder Grail (2023) 0 2
    10669 2018-04-18 07:34:12 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 5 6
    10687 2018-04-18 07:19:38 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2024) 1 2
    10738 2018-04-18 06:17:08 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 4 5
    10848 2018-04-18 04:40:50 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 3 4
    10872 2018-04-18 04:26:21 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 2 3
    11029 2018-04-17 20:14:30 12320104 25 - Production-25 cevonymob_web43 - black_market_129 Thunder Grail (2024) 0 1
    11545 2018-04-17 04:28:17 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 1 2
    12440 2018-04-16 05:37:47 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 0 1
    12700 2018-04-15 23:52:29 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis Thunder Grail (2025) 1 2
    12701 2018-04-15 23:52:24 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis Thunder Grail (2024) 2 3
    12702 2018-04-15 23:52:12 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis Thunder Grail (2023) 2 3
    13590 2018-04-15 05:43:51 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 2 3
    13599 2018-04-15 05:37:04 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 1 2
    13867 2018-04-14 20:31:11 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis Thunder Grail (2023) 1 2
    14600 2018-04-14 05:06:14 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 3 4
    14682 2018-04-14 02:22:46 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 2 3
    14692 2018-04-14 02:15:37 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 1 2
    15610 2018-04-12 07:34:08 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2022) 0 1
    16296 2018-04-11 07:37:38 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis Thunder Grail (2023) 0 1
    16314 2018-04-11 07:18:57 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 2 3
    17086 2018-04-10 04:30:30 12320104 25 - Production-25 cevonymob_web43 - collectPatrolAward Thunder Grail (2024) 1 2
    17180 2018-04-10 02:33:45 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 1 2
    17192 2018-04-10 02:26:15 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 0 1
    17556 2018-04-09 09:24:02 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis Thunder Grail (2024) 0 1
    17557 2018-04-09 09:23:49 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis Thunder Grail (2023) 2 3
    17588 2018-04-09 08:33:33 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 2 3
    17629 2018-04-09 07:54:23 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 1 2
    17640 2018-04-09 07:48:20 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 0 1
    17853 2018-04-09 04:22:41 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis Thunder Grail (2023) 1 2
    17891 2018-04-09 03:35:14 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2022) 2 3
    19881 2018-04-06 13:25:51 12320104 25 - Production-25 cevonymob_web49 - openPackage_2314Package:[Gear Package (Grail)] Thunder Grail (2022) 1 2
    22287 2018-04-03 17:57:41 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis Thunder Grail (2025) 0 1
    22457 2018-04-03 12:23:33 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2024) 2 3
    22478 2018-04-03 12:14:32 12320104 25 - Production-25 cevonymob_web49 - collectPatrolAward Thunder Grail (2024) 1 2

  7. #7
    Quote Originally Posted by RePeteAgain View Post
    I will ask again


    I want to see ALL MY THUNDER GRAIL PURCHASE LOGS AND COMPOSING LOGS FOR ALL LEVELS (Lv1 thru Lv8), FOR ALL OF APRIL AND MAY.
    Dear Liege
    And this is the deduction log from April 1st till yesterday. 2022 means level 1(I am not 100% sure but 2021 is another item).

    Best Regards
    James




    583 2018-04-27 14:15:05 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis. userId:12320104,item:2023,equipindex:1,str: Thunder Grail (2023) 3 0
    584 2018-04-27 14:14:59 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis. userId:12320104,item:2022,equipindex:1,str: Thunder Grail (2022) 4 1
    767 2018-04-24 04:27:15 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis. userId:12320104,item:2022,equipindex:1,str: Thunder Grail (2022) 8 2
    1298 2018-04-19 06:40:01 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis. userId:12320104,item:2025,equipindex:1,str: Thunder Grail (2025) 3 0
    1299 2018-04-19 06:39:55 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis. userId:12320104,item:2024,equipindex:1,str: Thunder Grail (2024) 3 0
    1300 2018-04-19 06:39:50 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis. userId:12320104,item:2023,equipindex:1,str: Thunder Grail (2023) 3 0
    1301 2018-04-19 06:39:44 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis. userId:12320104,item:2022,equipindex:1,str: Thunder Grail (2022) 3 0
    1389 2018-04-18 08:09:58 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis. userId:12320104,item:2022,equipindex:1,str: Thunder Grail (2022) 6 0
    1583 2018-04-15 23:52:29 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis. userId:12320104,item:2024,equipindex:1,str: Thunder Grail (2024) 3 0
    1584 2018-04-15 23:52:24 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis. userId:12320104,item:2023,equipindex:1,str: Thunder Grail (2023) 3 0
    1585 2018-04-15 23:52:12 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis. userId:12320104,item:2022,equipindex:1,str: Thunder Grail (2022) 3 0
    1766 2018-04-14 20:31:11 12320104 25 - Production-25 cevonymob_web43 - OnDewelSynthesis. userId:12320104,item:2022,equipindex:1,str: Thunder Grail (2022) 4 1
    2142 2018-04-11 07:37:38 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis. userId:12320104,item:2022,equipindex:1,str: Thunder Grail (2022) 3 0
    2414 2018-04-09 09:24:02 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis. userId:12320104,item:2023,equipindex:1,str: Thunder Grail (2023) 3 0
    2415 2018-04-09 09:23:49 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis. userId:12320104,item:2022,equipindex:1,str: Thunder Grail (2022) 3 0
    2462 2018-04-09 04:22:41 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis. userId:12320104,item:2022,equipindex:1,str: Thunder Grail (2022) 3 0
    2842 2018-04-03 17:57:41 12320104 25 - Production-25 cevonymob_web49 - OnDewelSynthesis. userId:12320104,item:2024,equipindex:1,str: Thunder Grail (2024) 3 0

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