I bought quite a few Christmas packs and did not receive the 30 boxes of 5000 gems in one of them, also tried to use 227 one hr speed-ups and they disappeared without taking the time down, I have reported this and was told to take pictures of the receipt, I did that as well of 2 days of purchases and now know one will get back with me on this matter, if I am going to be stolen from then I will no longer purchase anything. This game has many issues that don't get resolved so how can people trust they will not get ripped off and ignored.