I had a similar situation on server 80 as well I received 2 Fredrick the Greats and 2 Joan of Arcs from the first week purchase event, I don't think that probability is as random as you say your developers are telling you. I as well as seeing this as a major glitch, as there are quite a bit of other players on server 80 also that this exact same scenario has happened to. Please give us a status update as to your progress in investigating this issue, so that we may have peace of mind that the problem is being rectified so that it won't happen again.

Thanks,

KING_LEO👑
Server 80
DES (Destiny)