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Type: Posts; User: James0222

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  1. Thread: link acount

    by James0222
    Replies
    8
    Views
    9

    Dear Liege We can see that the account is still...

    Dear Liege
    We can see that the account is still linked to a google account a_62789961626740805. You may clear the brower cookies and try again which might help. If you forgot which email you linked,...
  2. Replies
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    Dear Liege We are so sorry that our admin...

    Dear Liege
    We are so sorry that our admin refused to clean the login devices because that your IP address is not matched. Thanks.

    Best Regards
    James
  3. Replies
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    Dear Liege Do you remember your user id and do...

    Dear Liege
    Do you remember your user id and do you still keep the screenshot of the in-game invitation mail please? Thanks.

    Best Regards
    James
  4. Replies
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    Dear Liege And our admin found that your IP is...

    Dear Liege
    And our admin found that your IP is too far away from the place where you registered the account. Please tell us where you live or use your old ip to post new comment again so that we...
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    Dear Liege Please change your...

    Dear Liege
    Please change your facebook/Google/Apple password in the meantime or it might not work. Thanks.

    Best Regards
    James
  6. Dear Liege Hi, the developer used their...

    Dear Liege
    Hi, the developer used their calculator to calculate the difference and we've just sent you the items. Thanks.

    Best Regards
    James
  7. Replies
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    Dear Liege Please remove the game and re-install...

    Dear Liege
    Please remove the game and re-install it again which would probably fix the problem. Also, please check your interal storage and see if you have enough space for the game. Thank you.
    ...
  8. Thread: LOCKED OUT

    by James0222
    Replies
    1
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    2

    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you give us your user id number to check please? And did you log onto a new account or get any error message please? Thanks.

    Best Regards
    James
  9. Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you give us your user id number to check please? Also, if you also have the conversation screenshot, it would help us to request the compensation for...
  10. Dear Liege Hi, it's ok. Just tell us how much...

    Dear Liege
    Hi, it's ok. Just tell us how much soul crystal it would be and then we can send the difference to you. Thanks.

    Best Regards
    James
  11. Dear Liege Hi, please list the rewards...

    Dear Liege
    Hi, please list the rewards difference for 200M score. Our developer agreed to send the difference. Thanks.

    Best Regards
    James
  12. Replies
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    Dear Liege The problem should have been fixed...

    Dear Liege
    The problem should have been fixed now. Thank you.

    Best Regards
    James
  13. Replies
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    Dear Liege We found that both 24807738 and...

    Dear Liege
    We found that both 24807738 and 23345045 are not linked to any Game Center/Google Play/facebook accounts. Please link it to one of them with your current account first. And then we could...
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    Dear Liege Sorry for the inconvenience. It's...

    Dear Liege
    Sorry for the inconvenience. It's unfortunately a known issue recently. And our developers are trying to locate the problem now. Thanks.

    Best Regards
    James
  15. Replies
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    Dear Liege Hi, this is the linked facebook...

    Dear Liege
    Hi, this is the linked facebook account 109997213645564. You could find it from your facebook profile link, the id number is part of your own profile link. Hope that it helps, if you...
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    Dear Liege Sorry for the inconvenience. Our...

    Dear Liege
    Sorry for the inconvenience. Our developer is investigating the problem now. Please tell us your user id to check. Thanks.

    Best Regards
    James
  17. Dear Liege Sorry for the inconvenience. Does the...

    Dear Liege
    Sorry for the inconvenience. Does the problem persist please? Could you tell us your user id number to check? Thanks.

    Best Regards
    James
  18. Replies
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    Dear Liege Hi, please attach some screenshots...

    Dear Liege
    Hi, please attach some screenshots here with error message shown so that we could have our engineer do a furhter check. If you don't know how to attach screenshots, you could just upload...
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    Dear Liege Glad to hear that you've retrieved...

    Dear Liege
    Glad to hear that you've retrieved the account. Thank you.

    Best Regards
    James
  20. Replies
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    Dear Liege We can see that the account 16528733...

    Dear Liege
    We can see that the account 16528733 is still linked to a facebook account 105491143719150. You could check your account id from your facebook profile link. Maybe you remember or linked...
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    Dear Liege Please try use https:// to login the...

    Dear Liege
    Please try use https:// to login the game instead of http and you will be able to login the game with facebook connect. Thanks.

    Best Regards
    James
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    Dear Liege We will try contact our engineer...

    Dear Liege
    We will try contact our engineer again. Thank you.

    Best Regards
    James
  23. Dear Liege Sorry for the inconvenience. Does the...

    Dear Liege
    Sorry for the inconvenience. Does the problem persist please? If so, please tell us your user id and alliance name so that we could have a check. Thanks.

    Best Regards
    James
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    Dear Liege Thank you. We will report your case...

    Dear Liege
    Thank you. We will report your case to our engineer. Thanks.

    Best Regards
    James
  25. Replies
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    Dear Liege Do you mean the browser version...

    Dear Liege
    Do you mean the browser version please? If so, please tell us your email address so that we could report your problem to our engineers. Thanks.

    Best Regards
    James
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