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Type: Posts; User: James0222

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  1. Fenrir Treasure Time Adjustment - 09/10/2019

    Dear Evonians,
    To help reduce the Evony Servers load and provide you better user experience, we have limited the Fenrir Treasure time to 2 hours. That is, once a Fenrir is killed, the treasures...
  2. Thread: Lost acc

    by James0222
    Replies
    8
    Views
    9

    Dear Liege Really sorry that we could not help...

    Dear Liege
    Really sorry that we could not help in this situation if your family member cannot help.

    Best Regards
    James
  3. Replies
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    2

    Dear Liege Sorry for the inconvenience. Please...

    Dear Liege
    Sorry for the inconvenience. Please attach both screenshots here or by PM along with your user id so that we could confirm that you got charged twice and then we could re-send another...
  4. Replies
    4
    Views
    5

    Dear Liege Sorry for the inconvenience. Our...

    Dear Liege
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket would be needed to prove that you've...
  5. Replies
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    Dear Liege We've re-sent some resources and...

    Dear Liege
    We've re-sent some resources and speedups to you and hope that it's enough for your to recover the troops. Thanks.

    Best Regards
    James



    307 31/08/2019 01:20:29 13824233 18 -...
  6. Replies
    4
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    Dear Liege Please also tell us the current...

    Dear Liege
    Please also tell us the current account you have on the same server and link it to your facebook/Google account so that we can help replace it with your lost account. Also, I am not here...
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    1
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We updated the game engine to make the game compatible with new devices. We are working on locating and fixing the crashes now. Thank you.

    Best Regards...
  8. Thread: Lost acc

    by James0222
    Replies
    8
    Views
    9

    Dear Liege We are so sorry that as long as both...

    Dear Liege
    We are so sorry that as long as both accounts were not registered in the same country, we cannot help. You could ask your family member to link the account for you. Thanks.

    Best...
  9. Thread: Lost acc

    by James0222
    Replies
    8
    Views
    9

    Dear Liege Sorry for the inconvenience. Our...

    Dear Liege
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose. Please tell us...
  10. Replies
    11
    Views
    12

    Dear Liege We've re-sent the items and troops to...

    Dear Liege
    We've re-sent the items and troops to help you recover. Thanks.

    Best Regards
    James
  11. Thread: Lost access

    by James0222
    Replies
    1
    Views
    2

    Dear Liege Could you tell us your user id number...

    Dear Liege
    Could you tell us your user id number to check please? You can also try use switch account feature and login with your linked facebook/google/apple account which may help retrieve your...
  12. Replies
    11
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    Dear Liege Our developers agreed with the...

    Dear Liege
    Our developers agreed with the compensation. For the troop souls, please switch to English version and check the exact item name.
    And we will send you 400M resources each in items.
    And...
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    1
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    2

    Dear Liege Could you tell us your user id number...

    Dear Liege
    Could you tell us your user id number and your Alliance name to check please? Thanks.

    Best Regards
    James
  14. Replies
    4
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    5

    Dear Liege Sorry for the inconvenience. Please...

    Dear Liege
    Sorry for the inconvenience. Please attach a screenshot of the battle report with the time stamp shown so that we know where to check. If you don't know how to attach a screenshot, you...
  15. Replies
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    Dear Liege Hi, please list your losses and items...

    Dear Liege
    Hi, please list your losses and items you used in recovering your troops and we will re-send the lost troops and items to you. Thanks.

    Best Regards
    James
  16. Replies
    11
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    12

    Dear Liege I see that you had 2 attacks on that...

    Dear Liege
    I see that you had 2 attacks on that day. Please also post the screenshot of the battle report here with the time stamp shown so that we know which one you refer to. You could upload the...
  17. Replies
    11
    Views
    12

    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Thanks.

    Best Regards
    James
  18. Dear Liege Hi, please tell us your user id and...

    Dear Liege
    Hi, please tell us your user id and your alliance name so that we could check for you. You could send me a forum private message and notify me here. And then I will check the PM. Thanks....
  19. Dear Liege If your wounded troops amount exceeds...

    Dear Liege
    If your wounded troops amount exceeds the hospital capacity. Your exceeded amount cannot be healed. If it happened in the current battlefield fight, you could tell us the approximate time...
  20. Thread: link acount

    by James0222
    Replies
    8
    Views
    9

    Dear Liege We can see that the account is still...

    Dear Liege
    We can see that the account is still linked to a google account a_62789961626740805. You may clear the brower cookies and try again which might help. If you forgot which email you linked,...
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    Dear Liege We are so sorry that our admin...

    Dear Liege
    We are so sorry that our admin refused to clean the login devices because that your IP address is not matched. Thanks.

    Best Regards
    James
  22. Replies
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    Dear Liege Do you remember your user id and do...

    Dear Liege
    Do you remember your user id and do you still keep the screenshot of the in-game invitation mail please? Thanks.

    Best Regards
    James
  23. Replies
    5
    Views
    6

    Dear Liege And our admin found that your IP is...

    Dear Liege
    And our admin found that your IP is too far away from the place where you registered the account. Please tell us where you live or use your old ip to post new comment again so that we...
  24. Replies
    5
    Views
    6

    Dear Liege Please change your...

    Dear Liege
    Please change your facebook/Google/Apple password in the meantime or it might not work. Thanks.

    Best Regards
    James
  25. Dear Liege Hi, the developer used their...

    Dear Liege
    Hi, the developer used their calculator to calculate the difference and we've just sent you the items. Thanks.

    Best Regards
    James
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