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Type: Posts; User: James0222

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  1. Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id to check please? The game servers were in pretty high load but we've fixed the problem now. Please let us know if it happens...
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    Dear Liege Sorry for the inconvenience. Please...

    Dear Liege
    Sorry for the inconvenience. Please attach the screenshot of your receipt email or the order detail inside your purchase history in iTunes. So that we could manually confirm your order....
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    Dear Liege Hi, would you mind attaching the...

    Dear Liege
    Hi, would you mind attaching the pictures which you sent to support here again. Because I could not check the support emails. You could also wait and provide further information to our...
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    Dear Liege Hi, do you have screenshots which...

    Dear Liege
    Hi, do you have screenshots which show that it was a rally instead of a normal attack please? Because that's very important for the admin to determine if we would compensate your losses....
  5. Thread: Svs glitch

    by James0222
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    Dear Liege We are so sorry that we could not...

    Dear Liege
    We are so sorry that we could not send that amount of gems. If you don't mind telling us which item you would spend much gems on, we could send you some of that item which equals to the...
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    Dear Liege Hi, Our admin just sent you 20M...

    Dear Liege
    Hi, Our admin just sent you 20M resources each and 20 days of healing speedup. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you give us a date or time span to check please? Thanks.

    Best Regards
    James
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    Dear Liege Could you tell us your user id number...

    Dear Liege
    Could you tell us your user id number to check please? Thanks.

    Best Regards
    James
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    Dear Liege Please start your own thread so that...

    Dear Liege
    Please start your own thread so that I can concentrate on your case. But since you initiated the attack that I am not sure that our admin would agreed to send the compensation. Thanks.
    ...
  10. Thread: Bog

    by James0222
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    Dear Liege Sorry for the inconvenience. The bug...

    Dear Liege
    Sorry for the inconvenience. The bug should have been fixed by now and the compensation has already been set. Thanks.

    Best Regards
    James
  11. Thread: BoG glitch

    by James0222
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    Dear Liege Sorry for the inconvenience. The bug...

    Dear Liege
    Sorry for the inconvenience. The bug should have been fixed by now and the compensation has already been set. Thanks.

    Best Regards
    James
  12. Thread: Svs glitch

    by James0222
    Replies
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    Dear Liege Hi, we just sent you 80M resources...

    Dear Liege
    Hi, we just sent you 80M resources for each kind and 130 days of speedup. For the 187 source of life, your screenshots only show 80K troops. Do you have another screenshot for reviving...
  13. Dear Liege It was a typo and we are so sorry...

    Dear Liege
    It was a typo and we are so sorry about that. We will fix it as soon as possible for you. Thanks.

    Best Regards
    James
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    Dear Liege Oh, we are sorry about that. And the...

    Dear Liege
    Oh, we are sorry about that. And the admin is a bit careful when he gives big amount of compensation. Thanks.

    Best Regards
    James
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    Dear Liege We would like to see how much troops...

    Dear Liege
    We would like to see how much troops you lost from the screenshot. Thanks.

    Best Regards
    James
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    Dear Liege I am sorry abou that. But we cannot...

    Dear Liege
    I am sorry abou that. But we cannot give any compensation because our admin and developer are positive that it was an 8 hour truce. Thanks.

    Best Regards
    James
  17. Thread: Svs glitch

    by James0222
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    Dear Liege Hi, we can see the resources amount...

    Dear Liege
    Hi, we can see the resources amount but please list the days of speedups and the number of Source of Life you used so that we could send in a report for you case and request for the item...
  18. Dear Liege Sorry for the inconvenience. We've...

    Dear Liege
    Sorry for the inconvenience. We've just re-sent 69K Tier 12 ranged troops to you. Thanks.

    Best Regards
    James
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    Dear Liege Our admin told me that he agreed to...

    Dear Liege
    Our admin told me that he agreed to send 200 Source of Life to you because the attacker were also severly damaged. And he said that it doesn't need 600 hundred Source of Life to revive...
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    Dear Liege Please post the screenshot of the...

    Dear Liege
    Please post the screenshot of the battle report here so that we can have a check. Thanks.

    Best Regards
    James
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    Dear Liege We have not officially started...

    Dear Liege
    We have not officially started running Crypto Age yet. If you never played Evony. You could have a try which is almost the same with Crypto Age except that Crypto Age is built for the WON...
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    Dear Liege I am sorry that our admin declined...

    Dear Liege
    I am sorry that our admin declined the request. Because we found that you did used an 8 hour truce agreement. The 24 hour Truce agreement count was normal. Although don't know why the 8...
  23. Thread: Svs glitch

    by James0222
    Replies
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    Dear Liege Sorry for the inconvenience. Please...

    Dear Liege
    Sorry for the inconvenience. Please also tell us how many sources of lifes and speed ups you used. Because our server is not fixed yet that we could not check the log since the weekend....
  24. Dear Liege One of our colleagues told me that...

    Dear Liege
    One of our colleagues told me that your opponent may have a debuff which could neutralize part of your Wounded conversion buff. Please confirm that if it is shown in the battle report....
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    Dear Liege Please figure out which screenshots...

    Dear Liege
    Please figure out which screenshots are for your troops and which ones are for your opponent's troops. Thanks.

    Best Regards
    James
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