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Type: Posts; User: James0222

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  1. Dear, it should be fixed yesterday. So sorry for...

    Dear, it should be fixed yesterday. So sorry for this bad experience.
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    Do you remember the character name or ID and...

    Do you remember the character name or ID and server? Please kindly try to login the same server first.
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    Dear Sorry for the late reply. Our CS team...

    Dear

    Sorry for the late reply. Our CS team has made a check, they had responded to you on June 21st. Then you had not replied. Please kindly check your email again.


    Thank you
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    Dear, sorry for the late reply. Normally our...

    Dear, sorry for the late reply. Normally our customer support will answer you in 24 hours. And I will ask them to make a check and respond asap.
  5. Thread: Link Account

    by James0222
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    Dear, please kindly try to log in. Thank you.

    Dear, please kindly try to log in. Thank you.
  6. Dear, if you still can enter the game on your old...

    Dear, if you still can enter the game on your old phone, you could try to link your account to FB or Google. Then you could log in with your FB or Google account. Thank you.
  7. Thread: Lost account

    by James0222
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    Oh, dear, I forget to inform you. Your issue has...

    Oh, dear, I forget to inform you. Your issue has been reported early today and our tech team has helped you to link these two accounts. Enjoy!
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    Could you remember the server you are playing in?

    Could you remember the server you are playing in?
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    Dear, you could try to start a new game record by...

    Dear, you could try to start a new game record by choosing the server on the world map, server list. Thank you.
  10. Thread: Still down

    by James0222
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    Dear, Envoy is not going to turn off. Could you...

    Dear, Envoy is not going to turn off. Could you log in to the game normally now?
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    Dear, for this case, I suggest you contact our...

    Dear, for this case, I suggest you contact our customer support via Facebook private message or in-game support. And provide the relevant screenshot. Thank you.
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    Dear, normally you could find your recharge...

    Dear, normally you could find your recharge history in your app shop. Please kindly check your app store in apple or Google Play in Google.
  13. Thread: unlinked

    by James0222
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    Dear, sorry for the late reply. Please provide...

    Dear, sorry for the late reply. Please provide the new id too. I will submit the old id and the new one to our tech group and help you to link these two accounts. Thank you.
  14. Thread: unlinked

    by James0222
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    Dear, do you still remember your account ID?

    Dear, do you still remember your account ID?
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    Do you still remember your old account ID? Please...

    Do you still remember your old account ID? Please provide the new ID and the old ID at the same time. Thank you.
  16. Thread: Lost account

    by James0222
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    Dear, we have helped you to link the account....

    Dear, we have helped you to link the account. Please kindly login and have a try. Thank you.
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    Dear, you could try to tap the empty place in...

    Dear, you could try to tap the empty place in your city to check whether you can build one. Thank you.
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    Dear, i have submitted your information to our...

    Dear, i have submitted your information to our tech group and found your old ID 26006842 has linked to your google account(g10879987380073761510 Google Info). You could try to login with your G+...
  19. Thread: Lost account

    by James0222
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    Dear, could you provide the new account ID that...

    Dear, could you provide the new account ID that creates in the same server in your lost account? Thank you.
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    Dear, thank you for your feedback. our tech team...

    Dear, thank you for your feedback. our tech team is check with this problem. So sorry for this inconvenience.
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    Dear, thank you for your feedback. our tech team...

    Dear, thank you for your feedback. our tech team is check with this problem. So sorry for this inconvenience.
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    Dear, I have submitted your information to our...

    Dear, I have submitted your information to our relevant department and found these two ID you provide is created in different country. Could you explain it?
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    Dear, do you remember the account ID that you...

    Dear, do you remember the account ID that you lost?
  24. Thread: Old Account

    by James0222
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    Dear, we have submitted your information to our...

    Dear, we have submitted your information to our relevant department. And find out your new account has been offline for over 3 days. We need to make sure you can login your new account before we help...
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    Dear, for this case, could you please kindly...

    Dear, for this case, could you please kindly provide your latest Consumption Receipt that happens in March 30th?
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