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Type: Posts; User: James0222

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    Dear, do you mean you have already unlinked your...

    Dear, do you mean you have already unlinked your old account to FB and GP successfully? And you lost your new account?
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    Dear, have you linked your account to FB before?

    Dear, have you linked your account to FB before?
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    Dear, could you tell us the old monarch ID and...

    Dear, could you tell us the old monarch ID and the new monarch ID? I will try to submit to our relevant department to have a check. Thank you.
  4. Thread: Lost Account

    by James0222
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    Dear, could you tell us the old monarch ID and...

    Dear, could you tell us the old monarch ID and the new monarch ID? I will try to submit to our relevant department to have a check. Thank you.
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    Dear, do you mean you want to remove the linking...

    Dear, do you mean you want to remove the linking between Facebook and your Old account? Then you want to link your Facebook and Google Play to your New account?
  6. Thread: Account lost

    by James0222
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    Dear our tech team has helped you to retrieve...

    Dear our tech team has helped you to retrieve your account. Please kindly login to have a check. Thank you.
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    Dear, you could contact our Customer Support via...

    Dear, you could contact our Customer Support via in-game support or Facebook private message. Thank you.
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    Dear, i feel a little bit confuse. If you want to...

    Dear, i feel a little bit confuse. If you want to get your old account back, you can just provide us your old account ID and the new one. Thank you.
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    Dear, do you remember which server your old...

    Dear, do you remember which server your old character in? You can provide a new ID and your OLD display name and server. I will try to submit to our relevant department to have a check. Thank you.
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    Dear, thank you for your feedback. I will submit...

    Dear, thank you for your feedback. I will submit it to our relevant department. Thank you.
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    Dear, do you mean you stuck on the loading screen...

    Dear, do you mean you stuck on the loading screen and could not get into the game? Or you login the game but it's a new account? Please kindly check whether you go to new server. If you lost your old...
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    Dear, thank you for your feedback. I will submit...

    Dear, thank you for your feedback. I will submit your suggestion to our relevant department. Thank you.
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    Dear, for this case, you could contact our...

    Dear, for this case, you could contact our customer support in-game or via Facebook private message and provide those proofs. Thank you.
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    Dear, for this case, please kindly try to contact...

    Dear, for this case, please kindly try to contact our customer support via Facebook private message or in-game support. They will check the detail log of your account and confirm the situation. Thank...
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    Dear, I have submitted your information to our...

    Dear, I have submitted your information to our relevant department. But according to our record, these two ID is registered in different countries. Could you explain the reason?
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    Dear sorry for the late reply. I will submit your...

    Dear sorry for the late reply. I will submit your feedback to our relevant department. But I am not sure whether I can help you to apply for some gifts. If you encounter any problem, I suggest you...
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    Dear, could you explain this problem more...

    Dear, could you explain this problem more specifically via our Facebook fan page private message? Normally, the currency will change to the located currency in the App Store or Google shop. Here is...
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    Dear, we have helped you to relink your account....

    Dear, we have helped you to relink your account. Please kindly try to load in the game. Thank you.
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    Dear, sorry for the late reply. Do you still can...

    Dear, sorry for the late reply. Do you still can not access your account? When you login still the new one?
  20. Dear, thank you for your feedback. We will submit...

    Dear, thank you for your feedback. We will submit your feedback to our relevant department. Have a nice day.
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    Dear, thank you for your feedback. I will submit...

    Dear, thank you for your feedback. I will submit your feedback to our relevant department. Thank you.
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    Dear, our tech group has helped you to relink the...

    Dear, our tech group has helped you to relink the account. Please kindly login to have a check. Besides, please kindly link your account to Facebook or Google to avoid the account lost again. Thank...
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    Dear, so sorry for this inconvenience. If you...

    Dear, so sorry for this inconvenience. If you still have not got your account back. Please kindly provide you New ID and Old ID. I will contact our tech team to help you to finish the linking...
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    Dear, for this case, please kindly try to contact...

    Dear, for this case, please kindly try to contact our customer support in-game. Tapping setting→ Customer Support. It will be more convenient for us to locate and fix the problem. Thank you.
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    Dear, for this case, please kindly contact our...

    Dear, for this case, please kindly contact our customer support in-game or via facebook private message. Thank you.
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