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Type: Posts; User: James0222

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  1. Replies
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Thanks.

    Best Regards
    James
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    Dear Liege I am sorry. I cannot help in this...

    Dear Liege
    I am sorry. I cannot help in this situation. The log doesn't support what you said and it was too long ago.

    Best Regards
    James
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    Dear Liege We've retrieved your account now. You...

    Dear Liege
    We've retrieved your account now. You should be able to play your main account again. Thanks.

    Best Regards
    James
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    Dear Liege Each type and level of your troops...

    Dear Liege
    Each type and level of your troops are indeed points on the line. And there's an initial distance between two players' troops. When the battle starts, both sides charge against each other...
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    Dear Liege I replied you in another thread....

    Dear Liege
    I replied you in another thread. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We changed our in-game ticket platform but the transition didn't go smoothly. You may send email directly to our official customer support email at...
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    Dear Liege We are so sorry that we don't...

    Dear Liege
    We are so sorry that we don't regconize account transactions and thus we cannot help in this kind of situations. Thanks.

    Best Regards
    James
  8. Thread: Support

    by James0222
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    Dear Liege We've just re-sent 50 source of life...

    Dear Liege
    We've just re-sent 50 source of life and 100M resources each to you for the cost of the healing and reviving your troops. Thanks.

    Best Regards
    James


    569 02/06/2019 16:38:09...
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    Dear Liege Our developer told me that most of...

    Dear Liege
    Our developer told me that most of your troops were archers while your opponent's troops were infantry. When you don't have enough mele troops to keep them from reaching your archers. You...
  10. Thread: Fix you game

    by James0222
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We accidently met a situation where the connections were dramatically increased. And it should have been fixed within an hour. Thanks.

    Best Regards
    James
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    Dear Liege I am sorry. It's a forum bug. I...

    Dear Liege
    I am sorry. It's a forum bug. I asked our developer to fix it a couple of times now. Thanks

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We accidently met a situation where the connections were dramatically increased. And it should have been fixed within an hour. Thanks.

    Best Regards
    James
  13. Replies
    1
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    2

    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We accidently met a situation where the connections were dramatically increased. And it should have been fixed within an hour. Thanks.

    Best Regards
    James
  14. Replies
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    5

    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We changed our in-game ticket platform but the transition didn't go smoothly. You may send email directly to our official customer support email at...
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    Dear Liege Could you tell us the item name as...

    Dear Liege
    Could you tell us the item name as well as your user id number to check please? Thanks.

    Best Regards
    James
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    Dear Liege Our developer may need to login your...

    Dear Liege
    Our developer may need to login your account to collect some game data. Please don't be panic if you are logged out. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We changed our in-game ticket platform but the transition didn't go smoothly. You may send email directly to our official customer support email at...
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    Dear Liege We checked the log and see that your...

    Dear Liege
    We checked the log and see that your truce agreement did expire and then you got attacked. So we are so sorry that we cannot send any compensation regarding the lost caused by this...
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    Dear Liege Sorry for the inconvenience. Our...

    Dear Liege
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been...
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    Dear Liege Sorry for the inconvenience. For...

    Dear Liege
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history by PM as a proof of account ownership. And then please post a comment...
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    Dear Liege You should be able to migrate to...

    Dear Liege
    You should be able to migrate to server 120. Server 120 is in the right most of the server map. Thanks.

    Best Regards
    James
  22. Thread: Why

    by James0222
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    Dear Liege Please post a battle report here so...

    Dear Liege
    Please post a battle report here so that we could ask our developer and see if we could explain the battle report for you. Thanks.

    Best Regards
    James
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    Dear Liege And please tell us what compensation...

    Dear Liege
    And please tell us what compensation you have received so that so that we could re-send the difference to you. Thanks.

    Best Regards
    James
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    Dear Liege And our developer may log you out...

    Dear Liege
    And our developer may log you out because we would like to collect some account data for the investigation. Thanks.

    Best Regards
    James
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    Dear Liege It may take some more time to locate...

    Dear Liege
    It may take some more time to locate those log that long ago. Please feel free to bump this thread if you don't see me update this thread in 24 hours. And if this thread drops to the...
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