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Type: Posts; User: James0222

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    Dear, i feel a little bit confuse. If you want to...

    Dear, i feel a little bit confuse. If you want to get your old account back, you can just provide us your old account ID and the new one. Thank you.
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    Dear, do you remember which server your old...

    Dear, do you remember which server your old character in? You can provide a new ID and your OLD display name and server. I will try to submit to our relevant department to have a check. Thank you.
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    Dear, thank you for your feedback. I will submit...

    Dear, thank you for your feedback. I will submit it to our relevant department. Thank you.
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    Dear, do you mean you stuck on the loading screen...

    Dear, do you mean you stuck on the loading screen and could not get into the game? Or you login the game but it's a new account? Please kindly check whether you go to new server. If you lost your old...
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    Dear, thank you for your feedback. I will submit...

    Dear, thank you for your feedback. I will submit your suggestion to our relevant department. Thank you.
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    Dear, for this case, you could contact our...

    Dear, for this case, you could contact our customer support in-game or via Facebook private message and provide those proofs. Thank you.
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    Dear, for this case, please kindly try to contact...

    Dear, for this case, please kindly try to contact our customer support via Facebook private message or in-game support. They will check the detail log of your account and confirm the situation. Thank...
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    Dear, I have submitted your information to our...

    Dear, I have submitted your information to our relevant department. But according to our record, these two ID is registered in different countries. Could you explain the reason?
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    Dear sorry for the late reply. I will submit your...

    Dear sorry for the late reply. I will submit your feedback to our relevant department. But I am not sure whether I can help you to apply for some gifts. If you encounter any problem, I suggest you...
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    Dear, could you explain this problem more...

    Dear, could you explain this problem more specifically via our Facebook fan page private message? Normally, the currency will change to the located currency in the App Store or Google shop. Here is...
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    Dear, we have helped you to relink your account....

    Dear, we have helped you to relink your account. Please kindly try to load in the game. Thank you.
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    Dear, sorry for the late reply. Do you still can...

    Dear, sorry for the late reply. Do you still can not access your account? When you login still the new one?
  13. Dear, thank you for your feedback. We will submit...

    Dear, thank you for your feedback. We will submit your feedback to our relevant department. Have a nice day.
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    Dear, thank you for your feedback. I will submit...

    Dear, thank you for your feedback. I will submit your feedback to our relevant department. Thank you.
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    Dear, our tech group has helped you to relink the...

    Dear, our tech group has helped you to relink the account. Please kindly login to have a check. Besides, please kindly link your account to Facebook or Google to avoid the account lost again. Thank...
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    Dear, so sorry for this inconvenience. If you...

    Dear, so sorry for this inconvenience. If you still have not got your account back. Please kindly provide you New ID and Old ID. I will contact our tech team to help you to finish the linking...
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    Dear, for this case, please kindly try to contact...

    Dear, for this case, please kindly try to contact our customer support in-game. Tapping setting→ Customer Support. It will be more convenient for us to locate and fix the problem. Thank you.
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    Dear, for this case, please kindly contact our...

    Dear, for this case, please kindly contact our customer support in-game or via facebook private message. Thank you.
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    Dear, do you mean you have already got the...

    Dear, do you mean you have already got the account back? And you want to get some gift to reduce the loss when you can't login? If yes, please kindly provide your account ID, I will submit it to our...
  20. Thread: Help

    by James0222
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    Dear, the relink operation has finished. Please...

    Dear, the relink operation has finished. Please kindly login and have a check. Thank you.
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    Dear, it's normal. As the first time download...

    Dear, it's normal. As the first time download will only down a part of our game. Every time there are new events or new feature will need to download some new resource. Thank you.
  22. Thread: Help/problem

    by James0222
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    Dear, the puzzle gameplay has an adjustment...

    Dear, the puzzle gameplay has an adjustment recently. And we will release more puzzle levels in the future update. If the puzzles still could not work normally, please kindly contact our customer...
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    Dear Liege Sorry for the inconvenience. Please...

    Dear Liege
    Sorry for the inconvenience. Please try uninstall and reinsatll the game which would probably fix the problem. Thanks.

    Best Regards
    James
  24. Thread: Locked out

    by James0222
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    Dear Liege Sorry for the inconvenience. Our...

    Dear Liege
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been...
  25. Thread: Locked out

    by James0222
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    Dear Liege It looks like that you can only...

    Dear Liege
    It looks like that you can only recover either 26336480 or 26335227. If you want to play both account, please create a separate google/apple or facebook account and link it to a brand new...
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