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    Dear Liege Please tell us both user ids of your...

    Dear Liege
    Please tell us both user ids of your new and old account. And please also migrate your new account to the same server with your old one. And then we will see how to fix the problem....
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    Dear Liege In this case, the Google account had...

    Dear Liege
    In this case, the Google account had been linked to a new created account.

    Best Regards
    James
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    Dear Liege We've removed all logins to your...

    Dear Liege
    We've removed all logins to your account now. And please change your facebook password so that others cannot login your accont again. Thanks.

    Best Regards
    James
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    Dear Liege Could you tell us your user id number...

    Dear Liege
    Could you tell us your user id number and your Alliance ID to check please? And please tell us the time when it happened the last time. Thanks.

    Best Regards
    James
  5. Dear Liege Sorry for the inconvenience that our...

    Dear Liege
    Sorry for the inconvenience that our system missed your order. Please tell us your user id number and attach or link a screenshot of your iTunes Order Receipt email you received from...
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    Dear Liege This problem has been reported to our...

    Dear Liege
    This problem has been reported to our developers now. We will look into the problem when our developer has finished his current tasks. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? And have you received the compensation yet please? Thanks.

    Best Regards
    James
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    Dear Liege Occupying enemy temples will just...

    Dear Liege
    Occupying enemy temples will just help you get more scores and cast debuff to enemy server players. You will have to occupy your server's temples for more than 6 hours and win the server...
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    Dear Liege Sorry for the inconvenience. For...

    Dear Liege
    Sorry for the inconvenience. For security purpose, if you ever made any purchase, please link or attach the screenshots of your purchase history by PM as a proof of account ownership. ...
  10. Thread: Game frozen

    by James0222
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    Dear Liege We are so sorry that it was the final...

    Dear Liege
    We are so sorry that it was the final decision. And at the same time we didn't receive any other lag reports that it was not our server's problem. And decisions were made based on the...
  11. Thread: Mass alting

    by James0222
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    Dear Liege Thank you for your feedback. It's a...

    Dear Liege
    Thank you for your feedback. It's a known problem and we will remind our developers this problem. Thank you.

    Best Regards
    James
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    Dear Liege Please confirm that your user id...

    Dear Liege
    Please confirm that your user id number is correct. It doesn't seem like a valid id and we don't see any account activities or status. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. For...

    Dear Liege
    Sorry for the inconvenience. For security purpose, if you ever made any purchase, please link or attach the screenshots of your purchase history by PM as a proof of account ownership. ...
  14. Thread: Help

    by James0222
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    Dear Liege We are so sorry that we don't have...

    Dear Liege
    We are so sorry that we don't have this kind of service. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. Our...

    Dear Liege
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been...
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    Dear Liege Hi, please tell us the user id you...

    Dear Liege
    Hi, please tell us the user id you see on your device now, and send a screenshot of one of your most recent receipts via PM. And then we can help retrieve your account. But please make...
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    Dear Liege We just added 80K archers to your...

    Dear Liege
    We just added 80K archers to your account. And our developer told us that they will look for a solution. Thanks.

    Best Regards
    James
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    Dear Liege Our developer told me that it's still...

    Dear Liege
    Our developer told me that it's still in the normal range and this is how RNG works. If you are not content with it, you could report this issue to Apple and they will contact our agent...
  19. Thread: Account

    by James0222
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    Dear Liege We will process your issue as soon as...

    Dear Liege
    We will process your issue as soon as possible. Thanks.

    Best Regards
    James
  20. Thread: Game frozen

    by James0222
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    Dear Liege From the log and screenshot you...

    Dear Liege
    From the log and screenshot you provided. The first battle was that you attacked other players. It's not consistent with what you said that you were attacked twice. So we will base on the...
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    Dear Liege Our developer told me that they will...

    Dear Liege
    Our developer told me that they will evaluate the situation and look for a good solution. Thank you.

    Best Regards
    James
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    Dear Liege This is a good suggestion and...

    Dear Liege
    This is a good suggestion and question. We will forward this feedback to our developers. Thanks.

    Best Regards
    James
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    Dear Liege Hi, yes. We can only modify the...

    Dear Liege
    Hi, yes. We can only modify the number for up to 2M, it was 80k less to be exactly and we would like to convert them to a lower tier horses or another troops with the same tier. Would it...
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    Dear Liege The chance of getting a specific...

    Dear Liege
    The chance of getting a specific generals are the same to all users, and it's hard. That doesn't mean that all user spend the same amount to get a certain general. Your friend might have...
  25. Thread: Account

    by James0222
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    Dear Liege We see that both accounts were not...

    Dear Liege
    We see that both accounts were not linked. Please link your current account to Google or Apple first. And then PM us one of your recent receipt as the proof of ownership. And then we can...
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