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Type: Posts; User: James0222

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    Dear Liege The account is active everyday. In...

    Dear Liege
    The account is active everyday. In this case, we cannot help. Please wait for the response from the tickets, they will be able to help if they think that you have the undisputable...
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    Dear Liege For security consideration, we cannot...

    Dear Liege
    For security consideration, we cannot re-link accounts to another facebook or third party accounts. Please try recall the email you used for that facebook account and try again. Thanks.
    ...
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    Dear Liege We are sorry to hear that. Please...

    Dear Liege
    We are sorry to hear that. Please tell us your user id to check. But most of the time, if the account is linked, we cannot help. Thanks.

    Best Regards
    James
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    Dear Liege Please give us a most recent receipt...

    Dear Liege
    Please give us a most recent receipt or purchase history screenshot and tell us when you login the game for the last time. And then we could try send a re-link request for you. Thanks.
    ...
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    Dear Liege The account is linked to a facebook...

    Dear Liege
    The account is linked to a facebook id 101102694254575. The facebook id is shown in your facebook profile's URL. Please look for this account and then use the in-game switch feature which...
  6. Dear Liege Our developer will fix it for you in...

    Dear Liege
    Our developer will fix it for you in case it is still stuck. Thanks.

    Best Regards
    James
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    Dear Liege The log is generated after the...

    Dear Liege
    The log is generated after the database or account status changed. It logged the moment after something was changed. So we can only told you that you didn't have any bubble on. Thanks.
    ...
  8. Dear Liege The chat translation is a paid...

    Dear Liege
    The chat translation is a paid service and we will try to contact our service provider to do something. Thanks.

    Best Regards
    James
  9. Dear Liege For the battle after you ported back...

    Dear Liege
    For the battle after you ported back to your server. From the log we didn't see that you apply the truce agreement immediately and we don't see any lag problem. You had at least 2 minutes...
  10. Dear Liege Hi, for the temple. We can see that...

    Dear Liege
    Hi, for the temple. We can see that you already had 540K wounded troops in your hospital before you troops got attacked in the temple. When your hospital's wounded troops reach the...
  11. Thread: Game glitch

    by James0222
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    Dear Liege Please tell us which and how many...

    Dear Liege
    Please tell us which and how many items you used because of the bubble problem. Thanks.

    Best Regards
    James
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    Dear Liege The log shows that you broke the...

    Dear Liege
    The log shows that you broke the bubble by scouting our players. And you also used some marching items before you got hit. Thanks.

    Best Regards
    James


    390 30/06/2019 15:16:58...
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    Dear Liege I will try to write an report for...

    Dear Liege
    I will try to write an report for you. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Thanks.

    Best Regards
    James
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    Dear Liege Which glory do you refer to please? ...

    Dear Liege
    Which glory do you refer to please?

    Best Regards
    James
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    Dear Liege We will try to ask our developer and...

    Dear Liege
    We will try to ask our developer and see that if we could make the scoreboard makes more sense or makes the score less confusable. Our developer meaned that when your allliance members...
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    Dear Liege We will forward these pictures and...

    Dear Liege
    We will forward these pictures and your id to our developers. And our developer told me that the total power of your battlefield participants are also important to your Alliance's score...
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    Dear Liege This thread is regarded as completed....

    Dear Liege
    This thread is regarded as completed. Please start a new thread if you have other problems. Thanks.

    Best Regards
    James
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    Dear Liege We can see that you can login the...

    Dear Liege
    We can see that you can login the game normally now. If possible, please also bind your game to Google or Game Center as well to make your login more secured. Thanks.

    Best Regards...
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    Dear Liege Our developer told me that it's a...

    Dear Liege
    Our developer told me that it's a known bug that the game client doesn't show the correct number in a certain extreme situations. Please post a screenshot and we will try to request for...
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    Dear Liege Sorry about that, I know that the IP...

    Dear Liege
    Sorry about that, I know that the IP address database might not be accurate but our database showed that it's not an IP that was near your country. If you could tell us which ISP or...
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    Dear Liege Sorry for the inconvenience. For...

    Dear Liege
    Sorry for the inconvenience. For security purpose, if you ever made any purchase, please link or attach the screenshots of your purchase history by PM as a proof of account ownership. ...
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    Dear Liege We've retrieved your account now. You...

    Dear Liege
    We've retrieved your account now. You should be able to play your main account again. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Thanks.

    Best Regards
    James
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    Dear Liege You can try upload the pictures to...

    Dear Liege
    You can try upload the pictures to postimg.org or imgur.com and then post the link here. If you are using a PC, you can attach the picture by using our reply toolbar to attach the...
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