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Type: Posts; User: James0222

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  1. Replies
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    Dear Liege We are sorry for what have happened...

    Dear Liege
    We are sorry for what have happened to you. But we don't regconize account sharing or trading that we cannot do anything against it for you if you didn't create the account. If you have...
  2. Forum Exclusive Sign-in Bonus December

    Dear Lieges
    From this december on, we will be giving away 1000 Gems to every lord and lady each month. All you need to do is just to fill in simple forum info and Monarch ID, and wait for the gems...
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    Dear Liege Sorry for the inconvenience. For...

    Dear Liege
    Sorry for the inconvenience. For security purpose, if you ever made any purchase, please link or attach the screenshots of your most recent purchase history by PM as a proof of account...
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    Dear Liege We can see that the account is still...

    Dear Liege
    We can see that the account is still linked to the game center G:8139586185 and it's still generating gameplay data. So we are so sorry that we could not help re-link your account. We...
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    Dear Liege We've retrieved your main account...

    Dear Liege
    We've retrieved your main account now. Thanks.

    Best Regards
    James
  6. Thread: Lost acc

    by James0222
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    Dear Liege We've retrieved your main account...

    Dear Liege
    We've retrieved your main account now. Thanks.

    Best Regards
    James
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    Dear Liege We've retrieved your main account...

    Dear Liege
    We've retrieved your main account now. Thanks.

    Best Regards
    James
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    Dear Liege One of your most latest receipts...

    Dear Liege
    One of your most latest receipts screenshot is needed for us to confirm the ownership. You may send it to me via PM. For google receip, you could just copy and paste the receipt number...
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    Dear Liege Please create a new account on the...

    Dear Liege
    Please create a new account on the same server and tell us the monarch id of the new account. And then we could relink the account for you. Thanks.

    Best Regards
    James
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    Dear Liege The account is still linked to both...

    Dear Liege
    The account is still linked to both facebook and google. You may try to switch to the linked account which will let you retrieve your account on the device. Thanks....
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    Dear Liege Please create a new account on server...

    Dear Liege
    Please create a new account on server 136 and give us the new monarch id and then we could relink the account for you. And please remember to link your new account first. Thanks.

    Best...
  12. Thread: Lost acc

    by James0222
    Replies
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    Dear Liege Please create a new account on the...

    Dear Liege
    Please create a new account on the same server and tell us the monarch id of the new account. And then we could relink the account for you. Thanks.

    Best Regards
    James
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    Dear Liege We can see that ⚡thunder⚡ is a level...

    Dear Liege
    We can see that ⚡thunder⚡ is a level 1 account on server 122. Please confirm that it's the account you wanted to recover. Thanks.

    Best Regards
    James
  14. Thread: Lost acc

    by James0222
    Replies
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. Please...

    Dear Liege
    Sorry for the inconvenience. Please post or send PM to me with the screenshot of your Google/Apple receipts or purchase history and then we could manually confirm your missing orders. You...
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    This is indeed a cool feature. I totally agree...

    This is indeed a cool feature. I totally agree with you.
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    Dear Liege We've just tried to remove all logins...

    Dear Liege
    We've just tried to remove all logins to this account. Please try again and see if you could login your old one. Thanks.

    Best Regards
    James
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    Dear Liege Our developer could login your new...

    Dear Liege
    Our developer could login your new account without any problems. Please try again and see if it's fixed now or not. Thanks.

    Best Regards
    James
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    Dear Liege It's a bit complicated between...

    Dear Liege
    It's a bit complicated between anything sent from your device to our server. So we would like to know your monarch id and device model so that we could at least locate your game data and...
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    [QUOTE=Ikram patel;179622] Dear Liege Hi,...

    Dear Liege
    Hi, sorry for the inconvenience but as I said before, we need before and after screenshots so that we could see the difference. And then we could submit an issue to our developers. I am...
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    Dear Liege Did you see any error message or...

    Dear Liege
    Did you see any error message or which account you got after trying to switch please? Thanks.

    Best Regards
    James
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    Dear Liege If you still keep the battle reports...

    Dear Liege
    If you still keep the battle reports for before and after the buff issue. Please post them here. You may upload them to imgur.com and then post the link(s) here. And then we will have a...
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    Dear Liege Hi, we can see that it's linked to...

    Dear Liege
    Hi, we can see that it's linked to your Amazon account. You may use your Amazon account to login your game again and then link it to facebook from your Kindle device. Thanks.

    Best...
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    Dear Liege Please post the screenshot here so...

    Dear Liege
    Please post the screenshot here so that we can have a check. And please confirm that your account was not linked(facebook, Google) before and then try to link it to facebook book from...
  25. Dear Liege Our customer service will respond...

    Dear Liege
    Our customer service will respond your ticket soon. And they said that we just have not come to an agreement with you. And they will refund all lost troops to you. If you don't hear them...
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