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    Dear Liege Sorry for the inconvenience. For...

    Dear Liege
    Sorry for the inconvenience. For security purpose, if you ever made any purchase, please link or attach the screenshots of your purchase history here or by PM as a proof of account...
  2. Thread: Svs and cs

    by James0222
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    Dear Liege Thank you for letting me know. As I...

    Dear Liege
    Thank you for letting me know. As I said before, we cannot send gems. We are sorry about that.

    Best Regards
    James
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    Dear Liege I am sorry that I am off here in...

    Dear Liege
    I am sorry that I am off here in weekends. It would be the much faster to send in-game support tickets for account recovery. And we also need the new ID number you see on the current...
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    Evony End of Year Version Coming!

    Evony End of Year Version Coming!






    BIG NEWS! The Evony Version 3.5 will be released on December 13th after the server maintenance from GMT 7 AM to 10 AM! This version contains a series...
  5. Thread: Svs and cs

    by James0222
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    Dear Liege Please tell me a time span when you...

    Dear Liege
    Please tell me a time span when you used those speed up to check. And then I will ask them to re-send the speedups to you. But it may take a couple of times before the adimn will accept....
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    Dear Liege Thank you Ananke. This one was really...

    Dear Liege
    Thank you Ananke. This one was really a rare bug and we could not reproduce it. Maybe the developer didn't think of all the extreme conditions which made the bug happen. And we hope that...
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    Dear Liege We will see if they were created by...

    Dear Liege
    We will see if they were created by bots. We estimate server population by MAU and DAU. So the one off accounts have little impact on making merging decision.

    Best Regards
    James
  8. Thread: Svs and cs

    by James0222
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    Dear Liege You have to send in-game support...

    Dear Liege
    You have to send in-game support ticket to reach Stanley more easily. The agents there are led by him. As you can see here, I never managed to get any gems back for the players here....
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    Dear Liege I am so sorry about that. Because...

    Dear Liege
    I am so sorry about that. Because that the test server accounts are precious resources for us and it's not part of the Evony services that our developer emphasises that we should be very...
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    Dear Liege Hi,Ananke. Our admin told me that he...

    Dear Liege
    Hi,Ananke. Our admin told me that he used the option to send resources which are in the same amount. The total sum number of 4 resources is almost the same. We sent 50M each, which is...
  11. Thread: Svs and cs

    by James0222
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    Dear Liege Please tell us a time to check. And...

    Dear Liege
    Please tell us a time to check. And we are so sorry that we could not return huge amount of gems. So we can only return the speedups which you used. Thanks.

    Best Regards
    James
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    Dear Liege We've just re-sent the resources and...

    Dear Liege
    We've just re-sent the resources and speedup needed to heal your troops. Thanks.

    Best Regards
    James
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    Dear Liege We also appreciate your patience and...

    Dear Liege
    We also appreciate your patience and understanding. Thank you.

    Best Regards
    James
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    Dear Liege Our admin told me that if you don't...

    Dear Liege
    Our admin told me that if you don't have the original invite code anymore. You have to prove that it's your account and you should also provdie your may account's user id so that we could...
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    Dear Liege Sorry for the late response. I...

    Dear Liege
    Sorry for the late response. I located the last source of life use and saw that you used another 386 source of life and had 339979 Cavalries gone.
    So I just requested for the 386 Source...
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    Dear Liege I will try re-post the log to our...

    Dear Liege
    I will try re-post the log to our admin and see if he will agree this time. Thanks.

    Best Regards
    James
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    Dear Liege It seems that you or the game...

    Dear Liege
    It seems that you or the game triggered the dismissing button unexpectedly. We will re-send the troops to you. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Thanks.

    Best Regards
    James
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    Dear Liege If you have already created a new...

    Dear Liege
    If you have already created a new account. Please tell us the old and new user ids, and then we can help replace your new one with your old account. Thanks.

    Best Regards
    James
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    Dear Liege We can see that you are still...

    Dear Liege
    We can see that you are still reviving your troops today. And you have used for about 584 Source of life. I will request this item for you first. I am sorry that we cannot send too much...
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    Dear Liege It would be somewhat complicated to...

    Dear Liege
    It would be somewhat complicated to recover account on test server. Please PM us the screenshot of your invitation code for yor test server account as well as your test server user id....
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    Dear Liege And our developer told me that you...

    Dear Liege
    And our developer told me that you should have received an in-game mail each time you used a truce agreement. Please attach or post the screenshot link here so that we could have a...
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    434 2018-11-27 04:20:17 16385975 63 -...

    434 2018-11-27 04:20:17 16385975 63 - Production-63 cevonymob_web15 - - 3 Day Truce Agreement (979) 1 0
    436 2018-11-27 03:26:16 16385975 63 - Production-63 cevonymob_web15 - - 24 Hour Truce...
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    Dear Liege And for the 24 hour truce agreement....

    Dear Liege
    And for the 24 hour truce agreement. The log shows that it was applied 1 minute after you was hit. We will try to get more information from our developers. Thanks.

    Best Regards
    James
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    Dear Liege From the screenshot's time, it was...

    Dear Liege
    From the screenshot's time, it was one and a half hour before the 3-day was used. You didn't mention about the 24 hour truce agreement. We will have a check again.

    Best Regards
    James
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