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I was switching sever accounts and lost my account. I need help re-linking
Old Account Info
17976752 monarch ID
In2cept
DOA alliance
K0083 X: 0656 Y: 0637

New Account
24147447 Monarch ID

I opened a ticket on 9/11 and provided details to Steve with screen shots and details and then my ticket was closed with no information provided. I reopened the ticket and have not received a...

James

We want to help fix the problem before we loose any more players from the server. We have sent you screen shots from what we are seeing on our side. From the items missing in the inventories...

James

Thank you for looking into this. I still hadn't received a response from customer service at this point. I have not received any of the items you show below. I took a ss of my monarch gear...

James,

The ares staff 7, not the sword my mistake. I checked my other items and there is nothing additional that was gained from the Fire Festival Progressive Purchase. Like I stated in my...

I hope that someone can help me. I put in a request through customer support with no success. On 7/14/17 I purchased the 5 packages and received the level 7 ares sword. I opened it and when I went...

James,

I wish that was the case. The bubble had been redone prior to the update. I don't agree with what you sent as being that it ended since I have a 24 truce Protection missing from inventory....

Many lower level players struggle with this platform when larger level players smash them on a regular basis. This seems to be a problem on most servers and player retention suffers. I would like to...

I have a player that before update last evening bubble his account and after update he protection rune was discontinued. I'm looking for assistance with understanding what mY have caused this to...

James,

I have another player that seems to be having problems with his account since the other night. He also was using IPhone and lost his game progression as well. He is struggling with customer...

James,

Thank you for your response.

Lost account information
WhiteRhino, player name
Server 11
Zhentil Keep is the alliance
Sitting on tile X603 Y342

Several of my players using IOS mainly Apple IPhones have lost their accounts last evening. They have submitted tickets though customer service with only receiving a auto email response. Can you...