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Type: Posts; User: Loop

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  1. Thread: Unlinked Account

    by Loop
    Replies
    4
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    5

    Unlinked Account

    I was switching sever accounts and lost my account. I need help re-linking
    Old Account Info
    17976752 monarch ID
    In2cept
    DOA alliance
    K0083 X: 0656 Y: 0637

    New Account
    24147447 Monarch ID
  2. Replies
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    Missing Equipment Since 9/11

    I opened a ticket on 9/11 and provided details to Steve with screen shots and details and then my ticket was closed with no information provided. I reopened the ticket and have not received a...
  3. Thread: Research Issue

    by Loop
    Replies
    6
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    James We want to help fix the problem before...

    James

    We want to help fix the problem before we loose any more players from the server. We have sent you screen shots from what we are seeing on our side. From the items missing in the inventories...
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    James Thank you for looking into this. I...

    James

    Thank you for looking into this. I still hadn't received a response from customer service at this point. I have not received any of the items you show below. I took a ss of my monarch gear...
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    James, The ares staff 7, not the sword my...

    James,

    The ares staff 7, not the sword my mistake. I checked my other items and there is nothing additional that was gained from the Fire Festival Progressive Purchase. Like I stated in my...
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    Fire Festival Deal

    I hope that someone can help me. I put in a request through customer support with no success. On 7/14/17 I purchased the 5 packages and received the level 7 ares sword. I opened it and when I went...
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    James, I wish that was the case. The bubble...

    James,

    I wish that was the case. The bubble had been redone prior to the update. I don't agree with what you sent as being that it ended since I have a 24 truce Protection missing from inventory....
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    Level versus Level KE tiers

    Many lower level players struggle with this platform when larger level players smash them on a regular basis. This seems to be a problem on most servers and player retention suffers. I would like to...
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    Server Update Protection bubble lost

    I have a player that before update last evening bubble his account and after update he protection rune was discontinued. I'm looking for assistance with understanding what mY have caused this to...
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    James, I have another player that seems to be...

    James,

    I have another player that seems to be having problems with his account since the other night. He also was using IPhone and lost his game progression as well. He is struggling with customer...
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    James, Thank you for your response. Lost...

    James,

    Thank you for your response.

    Lost account information
    WhiteRhino, player name
    Server 11
    Zhentil Keep is the alliance
    Sitting on tile X603 Y342
  12. Replies
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    Lost game progression

    Several of my players using IOS mainly Apple IPhones have lost their accounts last evening. They have submitted tickets though customer service with only receiving a auto email response. Can you...
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