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James,

Thank you for the timely response. I will await to see what resolution comes of this from cs.

Thank you again for the prompt response.

I have been in contact with in game support. They have yet to resolve the matter. That is why I have posted this in this forum. It has been three weeks and still no resolution. Please advise. The...

Monarch ID: 16382196


I was attacking and was kicked out of the game. I was not able to log in for approximately 30 mins. I was subsequently attacked. I lost 3.5 million troops. 80k went to holy...

That is different then the response you gave me for the reason you denied the giving me more the first time. You said me timeline did not match up. That there were not two rallies sent. I explained...

If you look at my spending habits with you you will see that I buy at least three packs a day during events... and look at my attacks and defenses I don’t mind losing and healing if the it is a error...

Hello. I wanted to express why I get frustrated with this game and the lack of compensation when the game glitches. I have been playing for two years. I have followed the rules, not building alts not...

Were you about to review the information posted

Hello, please review updated post regarding compensation.

Please let me know what can be done. I have given you the information as it has happened. 600k gems plus the rss plus heal speeds. It is a lot to lose due to the game resetting multiple times within...

I apologize for the many posts but I want to make sure that I am clear about what I happened. Before I set the march to the keep. I set two 60 min rally’s on one boss monster. When I set my attack...

Thank you for providing some compensation for the freezing but it cost me a lot of money to get the gems. Please help with this. I beleive that you want to help make the situation right. I have added...

I lost the attack I set because recall button not setting when the game reset and I lost the defense because I could not bring the troops home to defend because the game reset causing me to lose the...

I set two rally’s on a boss monster. Only one set. I then attacked and tried to recall. And speed home. I did not attack a keep twice. The game reset and instead of recalling it sped the march to the...

I have since revived my troops and healed the wounded troops. 600k gems and the rss listed in the original post. That is what the freezing cost. I was worried that there would not be a response...

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Adding timestamp screenshots

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Help. I have just submitted a new post which had a detailed explaination and it has disappeared

Player ID:16382196 While playing SVS this morning at 2019-4-20 01:09:45 and 01:10:17 .While on the other server. My game bacame slow and unresponsive. First I could not set rallies, it forced kept...

You guys rolled out a patch for this very issue and did not compensate me for the bug with the holy place. Seriously!?! I don’t understand. Have been playing for two years and have gladly paid to...

I have posted a negative 1 star review in the apple App Store. I have messaged apple directly regarding what seems to be bait and switch policies with your features. And will no longer spend money on...

Were you able to look into this?

Were you able to look into this?

please review the customer service communication on the account. Typing the detailed issues again will just infuriate me more. I have been playing and spending money on this game for two years.

16382196. day of the roll out.

Since this roll out has happened I have not been able to clear my holy place. It has been recalling troops in double digit amounts. Before I realized that this was happening I engaged in pvp battles...