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Type: Posts; User: James0222

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  1. Replies
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    Dear Liege I am sorry. The account was neither...

    Dear Liege
    I am sorry. The account was neither registered in Denmark nor Germany. We cannot help if the information you gave doesn't match. Thanks.

    Best Regards
    James
  2. Replies
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    Dear Liege Sorry for the inconvenience. Our...

    Dear Liege
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been...
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    Dear Liege Please create a new ID and switch to...

    Dear Liege
    Please create a new ID and switch to your old server which is server 102. And please also send us one of the latest receipt screenshots via PM. And then our admin will determine if we can...
  4. Thread: account lost

    by James0222
    Replies
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    Dear Liege We cannot help if you don't remember...

    Dear Liege
    We cannot help if you don't remember your email.

    Best Regards
    James
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    Dear Liege Please confirm that your old account...

    Dear Liege
    Please confirm that your old account is linked to facebook/Google/Game center. And then you could use the switch account feature to retrieve your old account on your new device. Thanks.
    ...
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    Dear Liege It would be hard to check for events...

    Dear Liege
    It would be hard to check for events after the event has ended. Do you still keep the screenshots please? And we need an approximate date so that I know where to check. Thanks.

    Best...
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    Dear Liege Please switch to server 52 and get...

    Dear Liege
    Please switch to server 52 and get the new ID there. Make sure that the ID is linked to your facebook and then we could replace the new ID with your lost one. Thanks.

    Best Regards...
  8. Thread: Support

    by James0222
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    Dear Liege Our developer said that we provided...

    Dear Liege
    Our developer said that we provided an option to send email directly for players who could not send tickets at the moment. Does it work for you please? Thanks.

    Best Regards
    James
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    Dear Liege Please tell us your user ID and our...

    Dear Liege
    Please tell us your user ID and our representatives will search ticket/email. You could post your problem here but I am not here during the weekends. Thanks.

    Best Regards
    James
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    Dear Liege Please tell us your user ID and our...

    Dear Liege
    Please tell us your user ID and our representatives will search ticket/email. Thanks.

    Best Regards
    James
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    Dear Liege Please list the troops for both sides...

    Dear Liege
    Please list the troops for both sides that you would like us to test. But I am not sure we could just run the test this way. Thanks.

    Best Regards
    James
  12. Replies
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    Dear Liege Sorry for the inconvenience. Could...

    Dear Liege
    Sorry for the inconvenience. Could you tell us your user id number to check please? Thanks.

    Best Regards
    James
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    Dear Liege I am sorry. I cannot help in this...

    Dear Liege
    I am sorry. I cannot help in this situation. The log doesn't support what you said and it was too long ago.

    Best Regards
    James
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    Dear Liege We've retrieved your account now. You...

    Dear Liege
    We've retrieved your account now. You should be able to play your main account again. Thanks.

    Best Regards
    James
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    Dear Liege Each type and level of your troops...

    Dear Liege
    Each type and level of your troops are indeed points on the line. And there's an initial distance between two players' troops. When the battle starts, both sides charge against each other...
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    Dear Liege I replied you in another thread....

    Dear Liege
    I replied you in another thread. Thanks.

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We changed our in-game ticket platform but the transition didn't go smoothly. You may send email directly to our official customer support email at...
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    Dear Liege We are so sorry that we don't...

    Dear Liege
    We are so sorry that we don't regconize account transactions and thus we cannot help in this kind of situations. Thanks.

    Best Regards
    James
  19. Thread: Support

    by James0222
    Replies
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    Dear Liege We've just re-sent 50 source of life...

    Dear Liege
    We've just re-sent 50 source of life and 100M resources each to you for the cost of the healing and reviving your troops. Thanks.

    Best Regards
    James


    569 02/06/2019 16:38:09...
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    Dear Liege Our developer told me that most of...

    Dear Liege
    Our developer told me that most of your troops were archers while your opponent's troops were infantry. When you don't have enough mele troops to keep them from reaching your archers. You...
  21. Thread: Fix you game

    by James0222
    Replies
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We accidently met a situation where the connections were dramatically increased. And it should have been fixed within an hour. Thanks.

    Best Regards
    James
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    Dear Liege I am sorry. It's a forum bug. I...

    Dear Liege
    I am sorry. It's a forum bug. I asked our developer to fix it a couple of times now. Thanks

    Best Regards
    James
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We accidently met a situation where the connections were dramatically increased. And it should have been fixed within an hour. Thanks.

    Best Regards
    James
  24. Replies
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We accidently met a situation where the connections were dramatically increased. And it should have been fixed within an hour. Thanks.

    Best Regards
    James
  25. Replies
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    Dear Liege Sorry for the inconvenience. We...

    Dear Liege
    Sorry for the inconvenience. We changed our in-game ticket platform but the transition didn't go smoothly. You may send email directly to our official customer support email at...
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